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Article: Quality management system development: Some implications from case studies

TitleQuality management system development: Some implications from case studies
Authors
KeywordsCompany Performance
Operational Efficiency
Quality Management System
Total Quality Management
Issue Date1998
PublisherPergamon. The Journal's web site is located at http://www.elsevier.com/locate/cie
Citation
Computers And Industrial Engineering, 1998, v. 35 n. 1-4, p. 221-224 How to Cite?
AbstractThe literature in the field of Industrial Engineering suggests that the improvement of quality management practices is a continuous development process. According to this suggestion, a Quality Management System (QMS) is developed gradually step-by-step and not in sudden dramatic jumps. It has also been pointed out by many authors that the improvement of quality management progressively leads to more efficient internal operations, followed by better satisfied external customers and eventually superior marketing and financial performance. However, the results from a number of case studies in our investigation reveal that those manufacturing companies in Hong Kong which realize that quality is an important strategic consideration for improving their sales and marketing performance invest heavily in quality management and develop their QMS close to standard suggestions in the literature but the transformation is too rapid. These manufacturing firms do not really improve their customer satisfaction by making internal operations more efficient. Instead, they put great effort in developing their QMS in order to satisfy their customers with quality products at low prices, resulting in market growth but not gains in financial benefits. This investigation suggests that quality management in such companies should be conducted in a cost-effective way and directed towards improving the operational efficiency and effectiveness of the entire organization rather than simply satisfying the customers. © 1998 Elsevier Science Ltd. All rights reserved.
Persistent Identifierhttp://hdl.handle.net/10722/74445
ISSN
2015 Impact Factor: 2.086
2015 SCImago Journal Rankings: 1.630
References

 

DC FieldValueLanguage
dc.contributor.authorYeung, CLen_HK
dc.contributor.authorChan, LYen_HK
dc.date.accessioned2010-09-06T07:01:24Z-
dc.date.available2010-09-06T07:01:24Z-
dc.date.issued1998en_HK
dc.identifier.citationComputers And Industrial Engineering, 1998, v. 35 n. 1-4, p. 221-224en_HK
dc.identifier.issn0360-8352en_HK
dc.identifier.urihttp://hdl.handle.net/10722/74445-
dc.description.abstractThe literature in the field of Industrial Engineering suggests that the improvement of quality management practices is a continuous development process. According to this suggestion, a Quality Management System (QMS) is developed gradually step-by-step and not in sudden dramatic jumps. It has also been pointed out by many authors that the improvement of quality management progressively leads to more efficient internal operations, followed by better satisfied external customers and eventually superior marketing and financial performance. However, the results from a number of case studies in our investigation reveal that those manufacturing companies in Hong Kong which realize that quality is an important strategic consideration for improving their sales and marketing performance invest heavily in quality management and develop their QMS close to standard suggestions in the literature but the transformation is too rapid. These manufacturing firms do not really improve their customer satisfaction by making internal operations more efficient. Instead, they put great effort in developing their QMS in order to satisfy their customers with quality products at low prices, resulting in market growth but not gains in financial benefits. This investigation suggests that quality management in such companies should be conducted in a cost-effective way and directed towards improving the operational efficiency and effectiveness of the entire organization rather than simply satisfying the customers. © 1998 Elsevier Science Ltd. All rights reserved.en_HK
dc.languageengen_HK
dc.publisherPergamon. The Journal's web site is located at http://www.elsevier.com/locate/cieen_HK
dc.relation.ispartofComputers and Industrial Engineeringen_HK
dc.subjectCompany Performanceen_HK
dc.subjectOperational Efficiencyen_HK
dc.subjectQuality Management Systemen_HK
dc.subjectTotal Quality Managementen_HK
dc.titleQuality management system development: Some implications from case studiesen_HK
dc.typeArticleen_HK
dc.identifier.openurlhttp://library.hku.hk:4550/resserv?sid=HKU:IR&issn=0360-8352&volume=35&issue=1-2&spage=221&epage=224&date=1998&atitle=Quality+management+system+development:+some+implications+from+case+studiesen_HK
dc.identifier.emailChan, LY: plychan@hku.hken_HK
dc.identifier.authorityChan, LY=rp00093en_HK
dc.description.naturelink_to_subscribed_fulltext-
dc.identifier.scopuseid_2-s2.0-0032183982en_HK
dc.identifier.hkuros46724en_HK
dc.relation.referenceshttp://www.scopus.com/mlt/select.url?eid=2-s2.0-0032183982&selection=ref&src=s&origin=recordpageen_HK
dc.identifier.volume35en_HK
dc.identifier.issue1-4en_HK
dc.identifier.spage221en_HK
dc.identifier.epage224en_HK
dc.publisher.placeUnited Kingdomen_HK
dc.identifier.scopusauthoridYeung, CL=7201354218en_HK
dc.identifier.scopusauthoridChan, LY=7403540482en_HK

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