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Article: An empirical taxonomy for quality management systems: A study of the Hong Kong electronics industry

TitleAn empirical taxonomy for quality management systems: A study of the Hong Kong electronics industry
Authors
KeywordsCluster analysis
Empirical taxonomy
Organizational performance
Quality management systems
Issue Date2003
PublisherElsevier BV. The Journal's web site is located at http://www.elsevier.com/locate/jom
Citation
Journal Of Operations Management, 2003, v. 21 n. 1, p. 45-62 How to Cite?
AbstractThis study investigates the existence of different patterns of quality management systems (QMS) and the relationship between such patterns and organizational performance by conducting a quantitative and qualitative study of 225 international and local firms in the electronics industry in Hong Kong. A cluster analysis of the survey data results in the identification of four patterns of QMS, which are labeled as undeveloped, frame, accommodating and strategic, respectively, according to the characteristics that each pattern displays. These four types of QMS were found to be associated with various organizational performance measures according to the stage of their development. The study suggests that organizations can improve their time-based operational performance by establishing a frame quality system. However, the overall performance of an electronics company can be enhanced only by the establishment of a strategic quality system (SQS), which requires the involvement of top management. Our investigation further suggests that the development of a QMS is influenced by top management's view on quality management. If quality management is viewed as an assurance system or a defensive strategy for answering customer requirements, a more advanced system will not be developed. The taxonomy developed here also enables researchers to understand the differences of major functions of quality systems at various stages of their development, the obstacles that management faces in the transformation process, and the corresponding strategies to be adopted. © 2002 Elsevier Science B.V. All rights reserved.
Persistent Identifierhttp://hdl.handle.net/10722/74405
ISSN
2015 Impact Factor: 4.0
2015 SCImago Journal Rankings: 5.052
ISI Accession Number ID
References

 

DC FieldValueLanguage
dc.contributor.authorYeung, ACLen_HK
dc.contributor.authorChan, LYen_HK
dc.contributor.authorLee, TSen_HK
dc.date.accessioned2010-09-06T07:01:00Z-
dc.date.available2010-09-06T07:01:00Z-
dc.date.issued2003en_HK
dc.identifier.citationJournal Of Operations Management, 2003, v. 21 n. 1, p. 45-62en_HK
dc.identifier.issn0272-6963en_HK
dc.identifier.urihttp://hdl.handle.net/10722/74405-
dc.description.abstractThis study investigates the existence of different patterns of quality management systems (QMS) and the relationship between such patterns and organizational performance by conducting a quantitative and qualitative study of 225 international and local firms in the electronics industry in Hong Kong. A cluster analysis of the survey data results in the identification of four patterns of QMS, which are labeled as undeveloped, frame, accommodating and strategic, respectively, according to the characteristics that each pattern displays. These four types of QMS were found to be associated with various organizational performance measures according to the stage of their development. The study suggests that organizations can improve their time-based operational performance by establishing a frame quality system. However, the overall performance of an electronics company can be enhanced only by the establishment of a strategic quality system (SQS), which requires the involvement of top management. Our investigation further suggests that the development of a QMS is influenced by top management's view on quality management. If quality management is viewed as an assurance system or a defensive strategy for answering customer requirements, a more advanced system will not be developed. The taxonomy developed here also enables researchers to understand the differences of major functions of quality systems at various stages of their development, the obstacles that management faces in the transformation process, and the corresponding strategies to be adopted. © 2002 Elsevier Science B.V. All rights reserved.en_HK
dc.languageengen_HK
dc.publisherElsevier BV. The Journal's web site is located at http://www.elsevier.com/locate/jomen_HK
dc.relation.ispartofJournal of Operations Managementen_HK
dc.rightsJournal of Operations Management. Copyright © Elsevier BV.en_HK
dc.subjectCluster analysisen_HK
dc.subjectEmpirical taxonomyen_HK
dc.subjectOrganizational performanceen_HK
dc.subjectQuality management systemsen_HK
dc.titleAn empirical taxonomy for quality management systems: A study of the Hong Kong electronics industryen_HK
dc.typeArticleen_HK
dc.identifier.openurlhttp://library.hku.hk:4550/resserv?sid=HKU:IR&issn=0272-6963&volume=21&spage=45&epage=62&date=2003&atitle=An+empirical+taxonomy+for+quality+management+systems:+a+study+of+the+Hong+Kong+electronics+industryen_HK
dc.identifier.emailChan, LY: plychan@hku.hken_HK
dc.identifier.authorityChan, LY=rp00093en_HK
dc.description.naturelink_to_subscribed_fulltext-
dc.identifier.doi10.1016/S0272-6963(02)00020-7en_HK
dc.identifier.scopuseid_2-s2.0-0037213057en_HK
dc.identifier.hkuros76059en_HK
dc.relation.referenceshttp://www.scopus.com/mlt/select.url?eid=2-s2.0-0037213057&selection=ref&src=s&origin=recordpageen_HK
dc.identifier.volume21en_HK
dc.identifier.issue1en_HK
dc.identifier.spage45en_HK
dc.identifier.epage62en_HK
dc.identifier.isiWOS:000180310200003-
dc.publisher.placeNetherlandsen_HK
dc.identifier.scopusauthoridYeung, ACL=7102390351en_HK
dc.identifier.scopusauthoridChan, LY=7403540482en_HK
dc.identifier.scopusauthoridLee, TS=8042814900en_HK

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