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Article: An XML-based real-time quality measurement scheme

TitleAn XML-based real-time quality measurement scheme
Authors
KeywordsCustomer satisfaction
Extensible Markup Language
Performance measurement (quality)
Issue Date2004
PublisherEmerald Group Publishing Limited. The Journal's web site is located at http://www.emeraldinsight.com/imds.htm
Citation
Industrial Management And Data Systems, 2004, v. 104 n. 6, p. 505-512 How to Cite?
AbstractAttempts to introduce a quality measurement scheme (QMS) that is able to assess the immediate feedback of customers globally in real time, followed by a data mining process, which is an interactive process that involves assembling the data into a format conducive to producing a multi-dimensional analysis using an online analytical processing (OLAP) approach, in addition, an XML schema, which provides a universal syntax to facilitate the exchange of data, is used in the design of the QMS to support the data mining process. To validate the feasibility of QMS in real industrial situations, a case example is covered, showing promising test results based on the proposed scheme.
Persistent Identifierhttp://hdl.handle.net/10722/74217
ISSN
2015 Impact Factor: 1.278
2015 SCImago Journal Rankings: 0.630
ISI Accession Number ID
References

 

DC FieldValueLanguage
dc.contributor.authorLau, HCWen_HK
dc.contributor.authorChan, FTSen_HK
dc.contributor.authorFung, Ren_HK
dc.contributor.authorWong, CWYen_HK
dc.date.accessioned2010-09-06T06:59:06Z-
dc.date.available2010-09-06T06:59:06Z-
dc.date.issued2004en_HK
dc.identifier.citationIndustrial Management And Data Systems, 2004, v. 104 n. 6, p. 505-512en_HK
dc.identifier.issn0263-5577en_HK
dc.identifier.urihttp://hdl.handle.net/10722/74217-
dc.description.abstractAttempts to introduce a quality measurement scheme (QMS) that is able to assess the immediate feedback of customers globally in real time, followed by a data mining process, which is an interactive process that involves assembling the data into a format conducive to producing a multi-dimensional analysis using an online analytical processing (OLAP) approach, in addition, an XML schema, which provides a universal syntax to facilitate the exchange of data, is used in the design of the QMS to support the data mining process. To validate the feasibility of QMS in real industrial situations, a case example is covered, showing promising test results based on the proposed scheme.en_HK
dc.languageengen_HK
dc.publisherEmerald Group Publishing Limited. The Journal's web site is located at http://www.emeraldinsight.com/imds.htmen_HK
dc.relation.ispartofIndustrial Management and Data Systemsen_HK
dc.subjectCustomer satisfactionen_HK
dc.subjectExtensible Markup Languageen_HK
dc.subjectPerformance measurement (quality)en_HK
dc.titleAn XML-based real-time quality measurement schemeen_HK
dc.typeArticleen_HK
dc.identifier.emailChan, FTS: ftschan@hkucc.hku.hken_HK
dc.identifier.authorityChan, FTS=rp00090en_HK
dc.description.naturelink_to_subscribed_fulltext-
dc.identifier.doi10.1108/02635570410543807en_HK
dc.identifier.scopuseid_2-s2.0-4143062398en_HK
dc.identifier.hkuros90537en_HK
dc.relation.referenceshttp://www.scopus.com/mlt/select.url?eid=2-s2.0-4143062398&selection=ref&src=s&origin=recordpageen_HK
dc.identifier.volume104en_HK
dc.identifier.issue6en_HK
dc.identifier.spage505en_HK
dc.identifier.epage512en_HK
dc.identifier.isiWOS:000223985500011-
dc.publisher.placeUnited Kingdomen_HK
dc.identifier.scopusauthoridLau, HCW=7201497785en_HK
dc.identifier.scopusauthoridChan, FTS=7202586517en_HK
dc.identifier.scopusauthoridFung, R=7101741904en_HK
dc.identifier.scopusauthoridWong, CWY=7404954357en_HK

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