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Article: Client satisfaction and quality management systems in contractor organizations

TitleClient satisfaction and quality management systems in contractor organizations
Authors
KeywordsClient satisfaction
Construction
ISO9000
Performance
Quality
Issue Date2006
PublisherPergamon. The Journal's web site is located at http://www.elsevier.com/locate/buildenv
Citation
Building And Environment, 2006, v. 41 n. 11, p. 1557-1570 How to Cite?
AbstractThe construction industry is predominantly project based and quality is one of the client's prime concerns in their construction projects. Many clients, especially those in the Hong Kong public sector, require their contractors to have a Quality Management System (QMS) certified under ISO9000. Also, several contractors as well as clients themselves voluntarily implemented an ISO9000-based QMS in their respective organizations in order to target the various benefits perceived from such initiative. It was considered timely and worthwhile to explore the effectiveness of ISO9000-based QMSs in the Hong Kong. This paper portrays the key findings from a focused study that relate to the client satisfaction aspects from implementation of the ISO9000-based QMSs in the contractor organizations. © 2005 Elsevier Ltd. All rights reserved.
Persistent Identifierhttp://hdl.handle.net/10722/71574
ISSN
2015 Impact Factor: 3.394
2015 SCImago Journal Rankings: 2.121
ISI Accession Number ID
References

 

DC FieldValueLanguage
dc.contributor.authorPalaneeswaran, Een_HK
dc.contributor.authorNg, Ten_HK
dc.contributor.authorKumaraswamy, Men_HK
dc.date.accessioned2010-09-06T06:33:13Z-
dc.date.available2010-09-06T06:33:13Z-
dc.date.issued2006en_HK
dc.identifier.citationBuilding And Environment, 2006, v. 41 n. 11, p. 1557-1570en_HK
dc.identifier.issn0360-1323en_HK
dc.identifier.urihttp://hdl.handle.net/10722/71574-
dc.description.abstractThe construction industry is predominantly project based and quality is one of the client's prime concerns in their construction projects. Many clients, especially those in the Hong Kong public sector, require their contractors to have a Quality Management System (QMS) certified under ISO9000. Also, several contractors as well as clients themselves voluntarily implemented an ISO9000-based QMS in their respective organizations in order to target the various benefits perceived from such initiative. It was considered timely and worthwhile to explore the effectiveness of ISO9000-based QMSs in the Hong Kong. This paper portrays the key findings from a focused study that relate to the client satisfaction aspects from implementation of the ISO9000-based QMSs in the contractor organizations. © 2005 Elsevier Ltd. All rights reserved.en_HK
dc.languageengen_HK
dc.publisherPergamon. The Journal's web site is located at http://www.elsevier.com/locate/buildenven_HK
dc.relation.ispartofBuilding and Environmenten_HK
dc.subjectClient satisfactionen_HK
dc.subjectConstructionen_HK
dc.subjectISO9000en_HK
dc.subjectPerformanceen_HK
dc.subjectQualityen_HK
dc.titleClient satisfaction and quality management systems in contractor organizationsen_HK
dc.typeArticleen_HK
dc.identifier.openurlhttp://library.hku.hk:4550/resserv?sid=HKU:IR&issn=0360-1323&volume=41&issue=11&spage=1557&epage=1570&date=2006&atitle=Client+Satisfaction+and+Quality+Management+Systems+in+Contractor+Organizationsen_HK
dc.identifier.emailNg, T:tstng@hkucc.hku.hken_HK
dc.identifier.emailKumaraswamy, M:mohan@hkucc.hku.hken_HK
dc.identifier.authorityNg, T=rp00158en_HK
dc.identifier.authorityKumaraswamy, M=rp00126en_HK
dc.description.naturelink_to_subscribed_fulltext-
dc.identifier.doi10.1016/j.buildenv.2005.06.004en_HK
dc.identifier.scopuseid_2-s2.0-33744916572en_HK
dc.identifier.hkuros116652en_HK
dc.relation.referenceshttp://www.scopus.com/mlt/select.url?eid=2-s2.0-33744916572&selection=ref&src=s&origin=recordpageen_HK
dc.identifier.volume41en_HK
dc.identifier.issue11en_HK
dc.identifier.spage1557en_HK
dc.identifier.epage1570en_HK
dc.identifier.isiWOS:000239130100014-
dc.publisher.placeUnited Kingdomen_HK
dc.identifier.scopusauthoridPalaneeswaran, E=6603323319en_HK
dc.identifier.scopusauthoridNg, T=7403358853en_HK
dc.identifier.scopusauthoridKumaraswamy, M=35566270600en_HK

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