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Article: Measuring construction project participant satisfaction

TitleMeasuring construction project participant satisfaction
Authors
KeywordsCo-operation/participation
Commitment
Conflict
Participant satisfaction
Project management
Issue Date2004
PublisherRoutledge. The Journal's web site is located at http://www.tandf.co.uk/journals/titles/01446193.asp
Citation
Construction Management And Economics, 2004, v. 22 n. 3, p. 319-331 How to Cite?
AbstractConstruction projects involve numerous stakeholders, and their satisfaction could directly influence the performance of subsequent projects. Driven by a desire to improve project success, the critical satisfaction factors pertinent to the construction management process should be identified. In this paper, an overall study regarding the behavioural management mechanisms amongst project participants is presented. Eleven behavioural management mechanisms are identified and 15 hypotheses are established for this study. The concepts of satisfaction, project goals, various management mechanisms and their interrelationships are discussed and investigated in relation to construction projects. The results indicate that management mechanisms rather than particular project goal could directly affect the participant satisfaction. Cooperation/participation, task/team conflict and goal commitment are the critical factors influencing the final outcome (satisfaction) in the complicated management process. Moreover, conflict on the task amongst the participants is the moderation mechanisms for the relationship between goal commitment and participant satisfaction. There is a significantly positive relationship between commitment and satisfaction in construction project management, while high level of conflict is stimulated in the goal setting process amongst the participants. © 2004 Taylor and Francis Ltd.
Persistent Identifierhttp://hdl.handle.net/10722/70908
ISSN
2015 SCImago Journal Rankings: 0.967
References

 

DC FieldValueLanguage
dc.contributor.authorLeung, MYen_HK
dc.contributor.authorNg, STen_HK
dc.contributor.authorCheung, SOen_HK
dc.date.accessioned2010-09-06T06:27:11Z-
dc.date.available2010-09-06T06:27:11Z-
dc.date.issued2004en_HK
dc.identifier.citationConstruction Management And Economics, 2004, v. 22 n. 3, p. 319-331en_HK
dc.identifier.issn0144-6193en_HK
dc.identifier.urihttp://hdl.handle.net/10722/70908-
dc.description.abstractConstruction projects involve numerous stakeholders, and their satisfaction could directly influence the performance of subsequent projects. Driven by a desire to improve project success, the critical satisfaction factors pertinent to the construction management process should be identified. In this paper, an overall study regarding the behavioural management mechanisms amongst project participants is presented. Eleven behavioural management mechanisms are identified and 15 hypotheses are established for this study. The concepts of satisfaction, project goals, various management mechanisms and their interrelationships are discussed and investigated in relation to construction projects. The results indicate that management mechanisms rather than particular project goal could directly affect the participant satisfaction. Cooperation/participation, task/team conflict and goal commitment are the critical factors influencing the final outcome (satisfaction) in the complicated management process. Moreover, conflict on the task amongst the participants is the moderation mechanisms for the relationship between goal commitment and participant satisfaction. There is a significantly positive relationship between commitment and satisfaction in construction project management, while high level of conflict is stimulated in the goal setting process amongst the participants. © 2004 Taylor and Francis Ltd.en_HK
dc.languageengen_HK
dc.publisherRoutledge. The Journal's web site is located at http://www.tandf.co.uk/journals/titles/01446193.aspen_HK
dc.relation.ispartofConstruction Management and Economicsen_HK
dc.subjectCo-operation/participationen_HK
dc.subjectCommitmenten_HK
dc.subjectConflicten_HK
dc.subjectParticipant satisfactionen_HK
dc.subjectProject managementen_HK
dc.titleMeasuring construction project participant satisfactionen_HK
dc.typeArticleen_HK
dc.identifier.openurlhttp://library.hku.hk:4550/resserv?sid=HKU:IR&issn=0144-6193&volume=22&issue=3&spage=319&epage=331&date=2004&atitle=Measuring+construction+project+participant+satisfactionen_HK
dc.identifier.emailNg, ST:tstng@hkucc.hku.hken_HK
dc.identifier.authorityNg, ST=rp00158en_HK
dc.description.naturelink_to_subscribed_fulltext-
dc.identifier.doi10.1080/01446190320000000000en_HK
dc.identifier.scopuseid_2-s2.0-2342427035en_HK
dc.identifier.hkuros91790en_HK
dc.relation.referenceshttp://www.scopus.com/mlt/select.url?eid=2-s2.0-2342427035&selection=ref&src=s&origin=recordpageen_HK
dc.identifier.volume22en_HK
dc.identifier.issue3en_HK
dc.identifier.spage319en_HK
dc.identifier.epage331en_HK
dc.publisher.placeUnited Kingdomen_HK
dc.identifier.scopusauthoridLeung, MY=8275258600en_HK
dc.identifier.scopusauthoridNg, ST=7403358853en_HK
dc.identifier.scopusauthoridCheung, SO=7202473419en_HK

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