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Article: A study of satisfaction with dental services among adults in the United Kingdom

TitleA study of satisfaction with dental services among adults in the United Kingdom
Authors
Issue Date2005
PublisherNature Publishing Group. The Journal's web site is located at http://www.bdj.co.uk
Citation
British Dental Journal, 2005, v. 198 n. 7, p. 433-437 How to Cite?
AbstractObjectives: To determine satisfaction with dental care services among the UK adult population, and to assess their knowledge regarding the dental complaints procedure. Methods: A national survey involving a multi-stage random sampling procedure with face-to-face home interviews of 5,385 UK residents was conducted in 1999. Results: The response rate was 69% and 3,739 adults took part in this study. Majority of people (89%) were satisfied with the quality of care they received. Only 2% (76) had actually complained, although 10% (388) had felt like complaining in the past. One third (32%, 1,188) did not know to whom to complain if they had a problem. Among those who knew whom to contact, over a third (36%, 1,359) would contact somebody outside the practice, while another third (31%, 1,169) would contact their dentist or dental practice. Conclusion: Overall most people are satisfied with the quality of dental care they receive. However, 2% have complained and 10% have felt like complaining about their dentist/ dental care. In general, knowledge of the complaints procedure and whom to contact appears fragmented. © British Dental Journal 2005.
Persistent Identifierhttp://hdl.handle.net/10722/66822
ISSN
2015 Impact Factor: 0.997
2015 SCImago Journal Rankings: 0.461
ISI Accession Number ID
References

 

DC FieldValueLanguage
dc.contributor.authorBedi, Ren_HK
dc.contributor.authorGulati, Nen_HK
dc.contributor.authorMcGrath, Cen_HK
dc.date.accessioned2010-09-06T05:49:38Z-
dc.date.available2010-09-06T05:49:38Z-
dc.date.issued2005en_HK
dc.identifier.citationBritish Dental Journal, 2005, v. 198 n. 7, p. 433-437en_HK
dc.identifier.issn0007-0610en_HK
dc.identifier.urihttp://hdl.handle.net/10722/66822-
dc.description.abstractObjectives: To determine satisfaction with dental care services among the UK adult population, and to assess their knowledge regarding the dental complaints procedure. Methods: A national survey involving a multi-stage random sampling procedure with face-to-face home interviews of 5,385 UK residents was conducted in 1999. Results: The response rate was 69% and 3,739 adults took part in this study. Majority of people (89%) were satisfied with the quality of care they received. Only 2% (76) had actually complained, although 10% (388) had felt like complaining in the past. One third (32%, 1,188) did not know to whom to complain if they had a problem. Among those who knew whom to contact, over a third (36%, 1,359) would contact somebody outside the practice, while another third (31%, 1,169) would contact their dentist or dental practice. Conclusion: Overall most people are satisfied with the quality of dental care they receive. However, 2% have complained and 10% have felt like complaining about their dentist/ dental care. In general, knowledge of the complaints procedure and whom to contact appears fragmented. © British Dental Journal 2005.en_HK
dc.languageengen_HK
dc.publisherNature Publishing Group. The Journal's web site is located at http://www.bdj.co.uken_HK
dc.relation.ispartofBritish Dental Journalen_HK
dc.subject.meshAdolescenten_HK
dc.subject.meshAdulten_HK
dc.subject.meshAge Factorsen_HK
dc.subject.meshAgeden_HK
dc.subject.meshDental Care - psychology - standardsen_HK
dc.subject.meshFemaleen_HK
dc.subject.meshGreat Britainen_HK
dc.subject.meshHumansen_HK
dc.subject.meshInterviews as Topicen_HK
dc.subject.meshMaleen_HK
dc.subject.meshMiddle Ageden_HK
dc.subject.meshPatient Satisfaction - statistics & numerical dataen_HK
dc.subject.meshQuestionnairesen_HK
dc.subject.meshRegression Analysisen_HK
dc.titleA study of satisfaction with dental services among adults in the United Kingdomen_HK
dc.typeArticleen_HK
dc.identifier.openurlhttp://library.hku.hk:4550/resserv?sid=HKU:IR&issn=0007-0610&volume=198&spage=433&epage=437&date=2005&atitle=A+study+of+satisfaction+with+dental+services+among+adults+in+the+United+Kingdomen_HK
dc.identifier.emailMcGrath, C:mcgrathc@hkucc.hku.hken_HK
dc.identifier.authorityMcGrath, C=rp00037en_HK
dc.description.naturelink_to_subscribed_fulltext-
dc.identifier.doi10.1038/sj.bdj.4812198en_HK
dc.identifier.pmid15870803-
dc.identifier.scopuseid_2-s2.0-17444384830en_HK
dc.identifier.hkuros98812en_HK
dc.relation.referenceshttp://www.scopus.com/mlt/select.url?eid=2-s2.0-17444384830&selection=ref&src=s&origin=recordpageen_HK
dc.identifier.volume198en_HK
dc.identifier.issue7en_HK
dc.identifier.spage433en_HK
dc.identifier.epage437en_HK
dc.identifier.isiWOS:000228356600014-
dc.publisher.placeUnited Kingdomen_HK
dc.identifier.scopusauthoridBedi, R=7102041494en_HK
dc.identifier.scopusauthoridGulati, N=8393943700en_HK
dc.identifier.scopusauthoridMcGrath, C=7102335507en_HK

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