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Article: 'Reassuring' during clinical examinations: Novice and expert talk in dentistry

Title'Reassuring' during clinical examinations: Novice and expert talk in dentistry
Authors
KeywordsClinical communication
Empathy
Interactional analysis
Multivariate framework
Undergraduate dental education
Issue Date2010
PublisherJohn Benjamins Publishing Co.
Citation
Journal Of Asian Pacific Communication, 2010, v. 20 n. 2, p. 185-206 How to Cite?
AbstractNovices and experts alike must engage in the interactional complexities of clinical consultations as a form of institutional talk. This includes reconciling the demands of task completion with those of effective patient communication in order to achieve successful outcomes. This paper reports a study that identifies 'giving reassurance' as an area of relative communicative weakness for undergraduate student dentists (novices) and examines the mechanisms by which an experienced dentist (expert) interactionally accomplishes 'reassurance' during a single consultation in a multilingual Asian dental education clinic. Two stages of data gathering and analysis were adopted within a multivariate framework (Heritage and Maynard, 2006). First, 51 student dentists were rated using a 360° approach during a single clinical consultation. Interactants and observers rated each student's communicative performance using an established scale in dentistry (Theaker, Kay, and Gill, 2000). Descriptive statistical analysis identified areas of relatively lower communication performance with 'giving reassurance' during the 'examination' stage consistently rated as the least accomplished skill. Second, an experienced dentists' consultation was audio recorded and transcribed. Using conversational analysis (CA) as the method of analysis, strategies are identified in the process of an experienced dentist and a patient co-constructing 'reassurance' as a two-way process. © John Benjamins Publishing Company.
Persistent Identifierhttp://hdl.handle.net/10722/66762
ISSN
2015 SCImago Journal Rankings: 0.152
References

 

DC FieldValueLanguage
dc.contributor.authorBridges, Sen_HK
dc.contributor.authorMcGrath, Cen_HK
dc.contributor.authorYiu, CKYen_HK
dc.contributor.authorCheng, BSSen_HK
dc.date.accessioned2010-09-06T05:49:08Z-
dc.date.available2010-09-06T05:49:08Z-
dc.date.issued2010en_HK
dc.identifier.citationJournal Of Asian Pacific Communication, 2010, v. 20 n. 2, p. 185-206en_HK
dc.identifier.issn0957-6851en_HK
dc.identifier.urihttp://hdl.handle.net/10722/66762-
dc.description.abstractNovices and experts alike must engage in the interactional complexities of clinical consultations as a form of institutional talk. This includes reconciling the demands of task completion with those of effective patient communication in order to achieve successful outcomes. This paper reports a study that identifies 'giving reassurance' as an area of relative communicative weakness for undergraduate student dentists (novices) and examines the mechanisms by which an experienced dentist (expert) interactionally accomplishes 'reassurance' during a single consultation in a multilingual Asian dental education clinic. Two stages of data gathering and analysis were adopted within a multivariate framework (Heritage and Maynard, 2006). First, 51 student dentists were rated using a 360° approach during a single clinical consultation. Interactants and observers rated each student's communicative performance using an established scale in dentistry (Theaker, Kay, and Gill, 2000). Descriptive statistical analysis identified areas of relatively lower communication performance with 'giving reassurance' during the 'examination' stage consistently rated as the least accomplished skill. Second, an experienced dentists' consultation was audio recorded and transcribed. Using conversational analysis (CA) as the method of analysis, strategies are identified in the process of an experienced dentist and a patient co-constructing 'reassurance' as a two-way process. © John Benjamins Publishing Company.en_HK
dc.languageengen_HK
dc.publisherJohn Benjamins Publishing Co.en_HK
dc.relation.ispartofJournal of Asian Pacific Communicationen_HK
dc.rightsJournal of Asian Pacific Communication. Copyright © John Benjamins Publishing Co.-
dc.subjectClinical communicationen_HK
dc.subjectEmpathyen_HK
dc.subjectInteractional analysisen_HK
dc.subjectMultivariate frameworken_HK
dc.subjectUndergraduate dental educationen_HK
dc.title'Reassuring' during clinical examinations: Novice and expert talk in dentistryen_HK
dc.typeArticleen_HK
dc.identifier.openurlhttp://library.hku.hk:4550/resserv?sid=HKU:IR&issn=0957-6851&volume=20&issue=2&spage=185&epage=206&date=2010&atitle=%27Reassuring%27+during+clinical+examinations:+Novice+and+expert+talk+in+dentistryen_HK
dc.identifier.emailBridges, S:sbridges@hkucc.hku.hken_HK
dc.identifier.emailMcGrath, C:mcgrathc@hkucc.hku.hken_HK
dc.identifier.emailYiu, CKY:ckyyiu@hkucc.hku.hken_HK
dc.identifier.authorityBridges, S=rp00048en_HK
dc.identifier.authorityMcGrath, C=rp00037en_HK
dc.identifier.authorityYiu, CKY=rp00018en_HK
dc.description.naturelink_to_subscribed_fulltext-
dc.identifier.doi10.1075/japc.20.2.02brien_HK
dc.identifier.scopuseid_2-s2.0-77955199541en_HK
dc.identifier.hkuros168987en_HK
dc.relation.referenceshttp://www.scopus.com/mlt/select.url?eid=2-s2.0-77955199541&selection=ref&src=s&origin=recordpageen_HK
dc.identifier.volume20en_HK
dc.identifier.issue2en_HK
dc.identifier.spage185en_HK
dc.identifier.epage206en_HK
dc.identifier.eissn1569-9838-
dc.publisher.placeNetherlandsen_HK
dc.identifier.scopusauthoridBridges, S=35896148800en_HK
dc.identifier.scopusauthoridMcGrath, C=7102335507en_HK
dc.identifier.scopusauthoridYiu, CKY=7007115156en_HK
dc.identifier.scopusauthoridCheng, BSS=36197874700en_HK
dc.identifier.citeulike7604792-

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