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Article: Monitoring patient satisfaction with university dental services under two fee-paying systems

TitleMonitoring patient satisfaction with university dental services under two fee-paying systems
Authors
KeywordsDental care
Quality
Satisfaction
Utilization
Issue Date2001
PublisherBlackwell Munksgaard. The Journal's web site is located at http://www.blackwellpublishing.com/journals/COM
Citation
Community Dentistry And Oral Epidemiology, 2001, v. 29 n. 5, p. 390-398 How to Cite?
AbstractAims: The aim of this survey was to study patients' satisfaction with the dental service of a university in Hong Kong under a recently introduced item-based fee-paying system and reasons for non-attendance at the clinic; and to compare results of the present survey with that of a similar survey of the same dental service under a time-based fee-paying system in 1996. Method: A modified Dental Satisfaction Questionnaire was distributed to a random sample of students (n=194) in their lecture rooms and they were asked to complete the questionnaire on the spot. The same questionnaire was sent to a random sample of staff and their spouses (n=207) by mail. Results: Dental Satisfaction Index (DSI) scores calculated from the returned questionnaires were 66 for students and 70 for staff and their spouses. Compared to the scores in 1996, there was no significant difference for that of the students (DSI=65 in 1996) but there was a significant improvement in that of the staff and their spouses (DSI=66 in 1996). Moreover, in the present survey, "busy/no time" and "no perceived dental problem" were the major reasons for non-attendance, in contrast to "long waiting time for an appointment" in the 1996 survey, were the major reasons for non-attendance. Conclusion: The recent attempts by the University Dental Clinic to shorten patient waiting time and the change in fee-paying system might have improved the patients' satisfaction with the service.
Persistent Identifierhttp://hdl.handle.net/10722/66711
ISSN
2015 Impact Factor: 2.233
2015 SCImago Journal Rankings: 1.111
References

 

DC FieldValueLanguage
dc.contributor.authorChu, CHen_HK
dc.contributor.authorJasmine Yeung, CYYen_HK
dc.contributor.authorLo, ECMen_HK
dc.date.accessioned2010-09-06T05:48:41Z-
dc.date.available2010-09-06T05:48:41Z-
dc.date.issued2001en_HK
dc.identifier.citationCommunity Dentistry And Oral Epidemiology, 2001, v. 29 n. 5, p. 390-398en_HK
dc.identifier.issn0301-5661en_HK
dc.identifier.urihttp://hdl.handle.net/10722/66711-
dc.description.abstractAims: The aim of this survey was to study patients' satisfaction with the dental service of a university in Hong Kong under a recently introduced item-based fee-paying system and reasons for non-attendance at the clinic; and to compare results of the present survey with that of a similar survey of the same dental service under a time-based fee-paying system in 1996. Method: A modified Dental Satisfaction Questionnaire was distributed to a random sample of students (n=194) in their lecture rooms and they were asked to complete the questionnaire on the spot. The same questionnaire was sent to a random sample of staff and their spouses (n=207) by mail. Results: Dental Satisfaction Index (DSI) scores calculated from the returned questionnaires were 66 for students and 70 for staff and their spouses. Compared to the scores in 1996, there was no significant difference for that of the students (DSI=65 in 1996) but there was a significant improvement in that of the staff and their spouses (DSI=66 in 1996). Moreover, in the present survey, "busy/no time" and "no perceived dental problem" were the major reasons for non-attendance, in contrast to "long waiting time for an appointment" in the 1996 survey, were the major reasons for non-attendance. Conclusion: The recent attempts by the University Dental Clinic to shorten patient waiting time and the change in fee-paying system might have improved the patients' satisfaction with the service.en_HK
dc.languageengen_HK
dc.publisherBlackwell Munksgaard. The Journal's web site is located at http://www.blackwellpublishing.com/journals/COMen_HK
dc.relation.ispartofCommunity Dentistry and Oral Epidemiologyen_HK
dc.subjectDental careen_HK
dc.subjectQualityen_HK
dc.subjectSatisfactionen_HK
dc.subjectUtilizationen_HK
dc.titleMonitoring patient satisfaction with university dental services under two fee-paying systemsen_HK
dc.typeArticleen_HK
dc.identifier.openurlhttp://library.hku.hk:4550/resserv?sid=HKU:IR&issn=0301-5661&volume=29&spage=390&epage=398&date=2002&atitle=Monitoring+patient+satisfaction+with+university+dental+services+under+two+fee-paying+systemsen_HK
dc.identifier.emailChu, CH:chchu@hku.hken_HK
dc.identifier.emailLo, ECM:hrdplcm@hkucc.hku.hken_HK
dc.identifier.authorityChu, CH=rp00022en_HK
dc.identifier.authorityLo, ECM=rp00015en_HK
dc.description.naturelink_to_subscribed_fulltext-
dc.identifier.scopuseid_2-s2.0-0035486719en_HK
dc.identifier.hkuros67464en_HK
dc.relation.referenceshttp://www.scopus.com/mlt/select.url?eid=2-s2.0-0035486719&selection=ref&src=s&origin=recordpageen_HK
dc.identifier.volume29en_HK
dc.identifier.issue5en_HK
dc.identifier.spage390en_HK
dc.identifier.epage398en_HK
dc.publisher.placeDenmarken_HK
dc.identifier.scopusauthoridChu, CH=7404345729en_HK
dc.identifier.scopusauthoridJasmine Yeung, CYY=6504029141en_HK
dc.identifier.scopusauthoridLo, ECM=7101705982en_HK

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