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Article: Patients' satisfaction with dental services provided by a university in Hong Kong

TitlePatients' satisfaction with dental services provided by a university in Hong Kong
Authors
Issue Date1999
PublisherJohn Wiley & Sons Ltd. The Journal's web site is located at http://onlinelibrary.wiley.com/journal/10.1002/(ISSN)1875-595X
Citation
International Dental Journal, 1999, v. 49 n. 1, p. 53-59 How to Cite?
AbstractThis study was a consumer evaluation of the dental care services provided by a university dental clinic in Hong Kong which provides dental care to all university students and staff and their dependants. The objectives of this study were to study the consumers' satisfaction with the dental services; to identify their reasons for not using the dental services; and to compare the opinions of the students with those of the university staff and their spouses. A total of 140 students and 180 staff and their spouses were randomly selected for this study. The response rates were 100 per cent for students and 77 per cent for staff and their spouses. Results showed that both groups of respondents were satisfied with the quality of dental services provided by the university dental clinic. However, they were not satisfied with the long waiting time for an appointment. Students who had not attended the university dental clinic commonly stated that they were busy and had no time for a dental visit. Conversely, many staff and their spouses did not seek care from the university dental clinic because they thought that the fees were high. Although the overall Dental Satisfaction Index (DSI) scores for the students (64.5) and staff and their spouses (65.1) were similar, there were differences in the aspects of the services with which the two group were satisfied or dissatisfied. Thus if the university dental clinic wants to implement changes so as to improve consumer satisfaction and utilisation, a careful analysis of the specific opinions of its various consumer groups is required. © 1999 FDI/World Dental Press.
Persistent Identifierhttp://hdl.handle.net/10722/66055
ISSN
2015 Impact Factor: 0.967
2015 SCImago Journal Rankings: 0.512
ISI Accession Number ID
References

 

DC FieldValueLanguage
dc.contributor.authorChu, CHen_HK
dc.contributor.authorLo, ECMen_HK
dc.date.accessioned2010-09-06T05:43:13Z-
dc.date.available2010-09-06T05:43:13Z-
dc.date.issued1999en_HK
dc.identifier.citationInternational Dental Journal, 1999, v. 49 n. 1, p. 53-59en_HK
dc.identifier.issn0020-6539en_HK
dc.identifier.urihttp://hdl.handle.net/10722/66055-
dc.description.abstractThis study was a consumer evaluation of the dental care services provided by a university dental clinic in Hong Kong which provides dental care to all university students and staff and their dependants. The objectives of this study were to study the consumers' satisfaction with the dental services; to identify their reasons for not using the dental services; and to compare the opinions of the students with those of the university staff and their spouses. A total of 140 students and 180 staff and their spouses were randomly selected for this study. The response rates were 100 per cent for students and 77 per cent for staff and their spouses. Results showed that both groups of respondents were satisfied with the quality of dental services provided by the university dental clinic. However, they were not satisfied with the long waiting time for an appointment. Students who had not attended the university dental clinic commonly stated that they were busy and had no time for a dental visit. Conversely, many staff and their spouses did not seek care from the university dental clinic because they thought that the fees were high. Although the overall Dental Satisfaction Index (DSI) scores for the students (64.5) and staff and their spouses (65.1) were similar, there were differences in the aspects of the services with which the two group were satisfied or dissatisfied. Thus if the university dental clinic wants to implement changes so as to improve consumer satisfaction and utilisation, a careful analysis of the specific opinions of its various consumer groups is required. © 1999 FDI/World Dental Press.en_HK
dc.languageengen_HK
dc.publisherJohn Wiley & Sons Ltd. The Journal's web site is located at http://onlinelibrary.wiley.com/journal/10.1002/(ISSN)1875-595Xen_HK
dc.relation.ispartofInternational Dental Journalen_HK
dc.subject.meshDental Health Services - manpower - statistics and numerical data - utilization-
dc.subject.meshPatient Satisfaction - statistics and numerical data-
dc.subject.meshQuestionnaires-
dc.subject.meshStudent Health Services - manpower - statistics and numerical data - utilization-
dc.subject.meshStudents - statistics and numerical data-
dc.titlePatients' satisfaction with dental services provided by a university in Hong Kongen_HK
dc.typeArticleen_HK
dc.identifier.emailChu, CH:chchu@hku.hken_HK
dc.identifier.emailLo, ECM:hrdplcm@hkucc.hku.hken_HK
dc.identifier.authorityChu, CH=rp00022en_HK
dc.identifier.authorityLo, ECM=rp00015en_HK
dc.description.naturelink_to_subscribed_fulltext-
dc.identifier.doi10.1111/j.1875-595X.1999.tb00508.x-
dc.identifier.pmid10887474-
dc.identifier.scopuseid_2-s2.0-0033068714en_HK
dc.identifier.hkuros42328en_HK
dc.relation.referenceshttp://www.scopus.com/mlt/select.url?eid=2-s2.0-0033068714&selection=ref&src=s&origin=recordpageen_HK
dc.identifier.volume49en_HK
dc.identifier.issue1en_HK
dc.identifier.spage53en_HK
dc.identifier.epage59en_HK
dc.identifier.isiWOS:000078873900009-
dc.publisher.placeUnited Kingdomen_HK
dc.identifier.scopusauthoridChu, CH=7404345729en_HK
dc.identifier.scopusauthoridLo, ECM=7101705982en_HK

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