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Article: Costs and benefits of ISO9000-based quality management systems to construction contractors

TitleCosts and benefits of ISO9000-based quality management systems to construction contractors
Authors
KeywordsQuality management system
Cost
Benefit
Implementation
Contractor
Issue Date2008
PublisherAustralian Institute of Quantity Surveyors & The Australian Institute of Building
Citation
Australasian Journal of Construction Economics and Building , 2008, v. 8 n. 2, p. 23-29 How to Cite?
AbstractISO9000-based Quality Management Systems (QMSs) have been widely applied by many contractors with a hope to improve the product quality and hence achieve the desired objective of client satisfaction. However, setting up and implementing an ISO9000- based QMS is not without cost. Unless the contractors can benefit from such system, it is unlikely that the senior management of contracting firms will commit to implement an ISO9000-based QMS. In this paper, the costs of setting up and implementing an ISO9000- based QMS are assessed through a questionnaire survey. The results are compared with the benefits attained by the contractors. It is found that contractors could be benefited from the use of ISO9000-based QMS both tangibly and intangibly. Based on a more conservative estimation of some tangible benefits, a basic operational cost-benefit ratio of one to three was derived from the results of the survey. Since the latest version of ISO9000 has been fully implemented for a number of years, the perception of contractors on the benefits gained after the implementation of ISO9001:2000 is also examined in this paper.
Persistent Identifierhttp://hdl.handle.net/10722/58479
ISSN

 

DC FieldValueLanguage
dc.contributor.authorNg, TSTen_HK
dc.contributor.authorPalaneeswaran, Een_HK
dc.contributor.authorKumaraswamy, Men_HK
dc.date.accessioned2010-05-31T03:31:10Z-
dc.date.available2010-05-31T03:31:10Z-
dc.date.issued2008en_HK
dc.identifier.citationAustralasian Journal of Construction Economics and Building , 2008, v. 8 n. 2, p. 23-29en_HK
dc.identifier.issn1445-2634en_HK
dc.identifier.issn2204-9029-
dc.identifier.urihttp://hdl.handle.net/10722/58479-
dc.description.abstractISO9000-based Quality Management Systems (QMSs) have been widely applied by many contractors with a hope to improve the product quality and hence achieve the desired objective of client satisfaction. However, setting up and implementing an ISO9000- based QMS is not without cost. Unless the contractors can benefit from such system, it is unlikely that the senior management of contracting firms will commit to implement an ISO9000-based QMS. In this paper, the costs of setting up and implementing an ISO9000- based QMS are assessed through a questionnaire survey. The results are compared with the benefits attained by the contractors. It is found that contractors could be benefited from the use of ISO9000-based QMS both tangibly and intangibly. Based on a more conservative estimation of some tangible benefits, a basic operational cost-benefit ratio of one to three was derived from the results of the survey. Since the latest version of ISO9000 has been fully implemented for a number of years, the perception of contractors on the benefits gained after the implementation of ISO9001:2000 is also examined in this paper.-
dc.languageengen_HK
dc.publisherAustralian Institute of Quantity Surveyors & The Australian Institute of Buildingen_HK
dc.relation.ispartofAustralasian Journal of Construction Economics and Buildingen_HK
dc.subjectQuality management system-
dc.subjectCost-
dc.subjectBenefit-
dc.subjectImplementation-
dc.subjectContractor-
dc.titleCosts and benefits of ISO9000-based quality management systems to construction contractorsen_HK
dc.typeArticleen_HK
dc.identifier.openurlhttp://library.hku.hk:4550/resserv?sid=HKU:IR&issn=1445-2634&volume=8&issue=2&spage=23&epage=29&date=2008&atitle=Costs+and+benefits+of+ISO9000-based+quality+management+systems+to+construction+contractorsen_HK
dc.identifier.emailNg, TST: tstng@hkucc.hku.hken_HK
dc.identifier.emailKumaraswamy, M: mohan@hkucc.hku.hken_HK
dc.identifier.authorityNg, TST=rp00158en_HK
dc.identifier.authorityKumaraswamy, M=rp00126en_HK
dc.description.naturelink_to_OA_fulltext-
dc.identifier.doi10.5130/AJCEB.v8i2.3003-
dc.identifier.hkuros161541en_HK
dc.identifier.volume8-
dc.identifier.issue2-
dc.identifier.spage23-
dc.identifier.epage29-

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