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postgraduate thesis: An evaluation of the customer relationship management (CRM) in improving service quality of the private residential properties

TitleAn evaluation of the customer relationship management (CRM) in improving service quality of the private residential properties
Authors
Yeung, Cheuk-chi.楊卓芝.
Issue Date2009
PublisherThe University of Hong Kong (Pokfulam, Hong Kong)
Citation
Yeung, C. [楊卓芝]. (2009). An evaluation of the customer relationship management (CRM) in improving service quality of the private residential properties. (Thesis). University of Hong Kong, Pokfulam, Hong Kong SAR. Retrieved from http://dx.doi.org/10.5353/th_b4255633
DegreeMaster of Housing Management
SubjectReal estate management - China - Hong Kong
Customer relations - Management.
Dept/ProgramHousing Management
Persistent Identifierhttp://hdl.handle.net/10722/55835
HKU Library Item IDb4255633

 

DC FieldValueLanguage
dc.contributor.authorYeung, Cheuk-chi.-
dc.contributor.author楊卓芝.-
dc.date.issued2009-
dc.identifier.citationYeung, C. [楊卓芝]. (2009). An evaluation of the customer relationship management (CRM) in improving service quality of the private residential properties. (Thesis). University of Hong Kong, Pokfulam, Hong Kong SAR. Retrieved from http://dx.doi.org/10.5353/th_b4255633-
dc.identifier.urihttp://hdl.handle.net/10722/55835-
dc.languageeng-
dc.publisherThe University of Hong Kong (Pokfulam, Hong Kong)-
dc.relation.ispartofHKU Theses Online (HKUTO)-
dc.rightsThe author retains all proprietary rights, (such as patent rights) and the right to use in future works.-
dc.rightsThis work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.-
dc.source.urihttp://hub.hku.hk/bib/B42556338-
dc.subject.lcshReal estate management - China - Hong Kong-
dc.subject.lcshCustomer relations - Management.-
dc.titleAn evaluation of the customer relationship management (CRM) in improving service quality of the private residential properties-
dc.typePG_Thesis-
dc.identifier.hkulb4255633-
dc.description.thesisnameMaster of Housing Management-
dc.description.thesislevelMaster-
dc.description.thesisdisciplineHousing Management-
dc.description.naturepublished_or_final_version-
dc.identifier.doi10.5353/th_b4255633-
dc.date.hkucongregation2009-
dc.identifier.mmsid991027267039703414-

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