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Article: Hearing Aid Satisfaction: What Does Research from the Past 20 Years Say?

TitleHearing Aid Satisfaction: What Does Research from the Past 20 Years Say?
Authors
KeywordsMedical sciences
Otorhinolaryngology
Issue Date2003
PublisherSage Publications, Inc. The Journal's web site is located at http://www.sagepub.co.uk/journalsProdDesc.nav?prodId=Journal201794
Citation
Trends In Amplification, 2003, v. 7 n. 4, p. 117-161 How to Cite?
AbstractHearing aid satisfaction is a pleasurable emotional experience as an outcome of an evaluation of performance. Many tools have been designed to measure the degree of satisfaction overall, or along the dimensions of cost, appearance, acoustic benefit, comfort, and service. Various studies have used these tools to examine the relationships between satisfaction and other factors. Findings are not always consistent across studies, but in general, hearing aid satisfaction has been found to be related to experience, expectation, personality and attitude, usage, type of hearing aids, sound quality, listening situations, and problems in hearing aid use. Inconsistent findings across studies and difficulties in evaluating the underlying relationships are probably caused by problems with the tools (eg, lack of validity) and the methods used to evaluate relationships (eg, correlation analyses evaluate association and not causal effect). Whether satisfaction changes over time and how service satisfaction contributes to device satisfaction are unclear. It is hoped that this review will help readers understand current satisfaction measures, how various factors affect satisfaction, and how the way satisfaction is measured may be improved to yield more reliable and valid data.
Persistent Identifierhttp://hdl.handle.net/10722/54286
ISSN
2015 Impact Factor: 2.5
References

 

DC FieldValueLanguage
dc.contributor.authorWong, LLNen_HK
dc.contributor.authorHickson, Len_HK
dc.contributor.authorMcPherson, Ben_HK
dc.date.accessioned2009-04-03T07:42:10Z-
dc.date.available2009-04-03T07:42:10Z-
dc.date.issued2003en_HK
dc.identifier.citationTrends In Amplification, 2003, v. 7 n. 4, p. 117-161en_HK
dc.identifier.issn1084-7138en_HK
dc.identifier.urihttp://hdl.handle.net/10722/54286-
dc.description.abstractHearing aid satisfaction is a pleasurable emotional experience as an outcome of an evaluation of performance. Many tools have been designed to measure the degree of satisfaction overall, or along the dimensions of cost, appearance, acoustic benefit, comfort, and service. Various studies have used these tools to examine the relationships between satisfaction and other factors. Findings are not always consistent across studies, but in general, hearing aid satisfaction has been found to be related to experience, expectation, personality and attitude, usage, type of hearing aids, sound quality, listening situations, and problems in hearing aid use. Inconsistent findings across studies and difficulties in evaluating the underlying relationships are probably caused by problems with the tools (eg, lack of validity) and the methods used to evaluate relationships (eg, correlation analyses evaluate association and not causal effect). Whether satisfaction changes over time and how service satisfaction contributes to device satisfaction are unclear. It is hoped that this review will help readers understand current satisfaction measures, how various factors affect satisfaction, and how the way satisfaction is measured may be improved to yield more reliable and valid data.en_HK
dc.languageengen_HK
dc.publisherSage Publications, Inc. The Journal's web site is located at http://www.sagepub.co.uk/journalsProdDesc.nav?prodId=Journal201794en_HK
dc.relation.ispartofTrends in Amplificationen_HK
dc.rightsCreative Commons: Attribution 3.0 Hong Kong License-
dc.rightsTrends in Amplification. Copyright © Sage Publications, Inc.en_HK
dc.rightsThe final, definitive version of this article has been published in Trends in Amplification, 2003, v. 7 n. 4, p. 117-161© SAGE Publications Ltd or Society, http://online.sagepub.com/en_HK
dc.subjectMedical sciencesen_HK
dc.subjectOtorhinolaryngologyen_HK
dc.titleHearing Aid Satisfaction: What Does Research from the Past 20 Years Say?en_HK
dc.typeArticleen_HK
dc.identifier.openurlhttp://library.hku.hk:4550/resserv?sid=HKU:IR&issn=1084-7138&volume=7&issue=4&spage=117&epage=161&date=2003&atitle=Hearing+aid+satisfaction:+what+does+research+from+the+past+20+years+say?en_HK
dc.identifier.emailWong, LLN: llnwong@hku.hken_HK
dc.identifier.emailMcPherson, B: dbmcpher@hkucc.hku.hken_HK
dc.identifier.authorityWong, LLN=rp00975en_HK
dc.identifier.authorityMcPherson, B=rp00937en_HK
dc.description.naturepostprinten_HK
dc.identifier.doi10.1177/108471380300700402en_HK
dc.identifier.scopuseid_2-s2.0-1542347755en_HK
dc.identifier.hkuros89721-
dc.relation.referenceshttp://www.scopus.com/mlt/select.url?eid=2-s2.0-1542347755&selection=ref&src=s&origin=recordpageen_HK
dc.identifier.volume7en_HK
dc.identifier.issue4en_HK
dc.identifier.spage117en_HK
dc.identifier.epage161en_HK
dc.publisher.placeUnited Statesen_HK
dc.identifier.scopusauthoridWong, LLN=7402091891en_HK
dc.identifier.scopusauthoridHickson, L=7004043266en_HK
dc.identifier.scopusauthoridMcPherson, B=7006800770en_HK

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