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Article: Hearing Aid Satisfaction: What Does Research from the Past 20 Years Say?
Title | Hearing Aid Satisfaction: What Does Research from the Past 20 Years Say? |
---|---|
Authors | |
Keywords | Medical sciences Otorhinolaryngology |
Issue Date | 2003 |
Publisher | Sage Publications, Inc. The Journal's web site is located at http://www.sagepub.co.uk/journalsProdDesc.nav?prodId=Journal201794 |
Citation | Trends In Amplification, 2003, v. 7 n. 4, p. 117-161 How to Cite? |
Abstract | Hearing aid satisfaction is a pleasurable emotional experience as an outcome of an evaluation of performance. Many tools have been designed to measure the degree of satisfaction overall, or along the dimensions of cost, appearance, acoustic benefit, comfort, and service. Various studies have used these tools to examine the relationships between satisfaction and other factors. Findings are not always consistent across studies, but in general, hearing aid satisfaction has been found to be related to experience, expectation, personality and attitude, usage, type of hearing aids, sound quality, listening situations, and problems in hearing aid use. Inconsistent findings across studies and difficulties in evaluating the underlying relationships are probably caused by problems with the tools (eg, lack of validity) and the methods used to evaluate relationships (eg, correlation analyses evaluate association and not causal effect). Whether satisfaction changes over time and how service satisfaction contributes to device satisfaction are unclear. It is hoped that this review will help readers understand current satisfaction measures, how various factors affect satisfaction, and how the way satisfaction is measured may be improved to yield more reliable and valid data. |
Persistent Identifier | http://hdl.handle.net/10722/54286 |
ISSN | 2015 Impact Factor: 2.500 |
References |
DC Field | Value | Language |
---|---|---|
dc.contributor.author | Wong, LLN | en_HK |
dc.contributor.author | Hickson, L | en_HK |
dc.contributor.author | McPherson, B | en_HK |
dc.date.accessioned | 2009-04-03T07:42:10Z | - |
dc.date.available | 2009-04-03T07:42:10Z | - |
dc.date.issued | 2003 | en_HK |
dc.identifier.citation | Trends In Amplification, 2003, v. 7 n. 4, p. 117-161 | en_HK |
dc.identifier.issn | 1084-7138 | en_HK |
dc.identifier.uri | http://hdl.handle.net/10722/54286 | - |
dc.description.abstract | Hearing aid satisfaction is a pleasurable emotional experience as an outcome of an evaluation of performance. Many tools have been designed to measure the degree of satisfaction overall, or along the dimensions of cost, appearance, acoustic benefit, comfort, and service. Various studies have used these tools to examine the relationships between satisfaction and other factors. Findings are not always consistent across studies, but in general, hearing aid satisfaction has been found to be related to experience, expectation, personality and attitude, usage, type of hearing aids, sound quality, listening situations, and problems in hearing aid use. Inconsistent findings across studies and difficulties in evaluating the underlying relationships are probably caused by problems with the tools (eg, lack of validity) and the methods used to evaluate relationships (eg, correlation analyses evaluate association and not causal effect). Whether satisfaction changes over time and how service satisfaction contributes to device satisfaction are unclear. It is hoped that this review will help readers understand current satisfaction measures, how various factors affect satisfaction, and how the way satisfaction is measured may be improved to yield more reliable and valid data. | en_HK |
dc.language | eng | en_HK |
dc.publisher | Sage Publications, Inc. The Journal's web site is located at http://www.sagepub.co.uk/journalsProdDesc.nav?prodId=Journal201794 | en_HK |
dc.relation.ispartof | Trends in Amplification | en_HK |
dc.rights | Trends in Amplification. Copyright © Sage Publications, Inc. | en_HK |
dc.rights | The final, definitive version of this article has been published in Trends in Amplification, 2003, v. 7 n. 4, p. 117-161© SAGE Publications Ltd or Society, http://online.sagepub.com/ | en_HK |
dc.subject | Medical sciences | en_HK |
dc.subject | Otorhinolaryngology | en_HK |
dc.title | Hearing Aid Satisfaction: What Does Research from the Past 20 Years Say? | en_HK |
dc.type | Article | en_HK |
dc.identifier.openurl | http://library.hku.hk:4550/resserv?sid=HKU:IR&issn=1084-7138&volume=7&issue=4&spage=117&epage=161&date=2003&atitle=Hearing+aid+satisfaction:+what+does+research+from+the+past+20+years+say? | en_HK |
dc.identifier.email | Wong, LLN: llnwong@hku.hk | en_HK |
dc.identifier.email | McPherson, B: dbmcpher@hkucc.hku.hk | en_HK |
dc.identifier.authority | Wong, LLN=rp00975 | en_HK |
dc.identifier.authority | McPherson, B=rp00937 | en_HK |
dc.description.nature | postprint | en_HK |
dc.identifier.doi | 10.1177/108471380300700402 | en_HK |
dc.identifier.scopus | eid_2-s2.0-1542347755 | en_HK |
dc.identifier.hkuros | 89721 | - |
dc.relation.references | http://www.scopus.com/mlt/select.url?eid=2-s2.0-1542347755&selection=ref&src=s&origin=recordpage | en_HK |
dc.identifier.volume | 7 | en_HK |
dc.identifier.issue | 4 | en_HK |
dc.identifier.spage | 117 | en_HK |
dc.identifier.epage | 161 | en_HK |
dc.publisher.place | United States | en_HK |
dc.identifier.scopusauthorid | Wong, LLN=7402091891 | en_HK |
dc.identifier.scopusauthorid | Hickson, L=7004043266 | en_HK |
dc.identifier.scopusauthorid | McPherson, B=7006800770 | en_HK |
dc.identifier.issnl | 1084-7138 | - |