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Article: The development of ISO 9000 certification and the future of quality management: A survey of certified firms in Hong Kong

TitleThe development of ISO 9000 certification and the future of quality management: A survey of certified firms in Hong Kong
Authors
KeywordsBenefits
Iso 9000
Industry
Hong kong
Issue Date1998
PublisherEmerald Group Publishing Limited. The Journal's web site is located at http://www.emeraldinsight.com/ijqrm.htm
Citation
International Journal of Quality & Reliability Management, 1998, v. 15 n. 2, p. 162-177 How to Cite?
AbstractReports the findings of a survey on ISO 9000 certified firms in Hong Kong conducted by the University Industrial Centre of the University of Hong Kong in August 1996. Findings suggest that while in general the number of firms certified to ISO 9000 had been increasing, the proportion of small and medium firms appeared to be quite stable. Most of the small and medium firms in both manufacturing and service sectors, and a large proportion of firms in construction sectors were certified in order to satisfy the customers’ demand. Certified firms achieved certain benefits in terms of relationship with existing customers, attracting new customers and internal operations management. The findings indicated that the certified firms need to improve their relations with their subcontractors. Total quality management (TQM) was widely adopted by the firms after they were certified. A good proportion of firms sought to implement ISO 14000.
Persistent Identifierhttp://hdl.handle.net/10722/42282
ISSN
2014 SCImago Journal Rankings: 0.669

 

DC FieldValueLanguage
dc.contributor.authorLee, TYen_HK
dc.date.accessioned2007-01-08T02:33:34Z-
dc.date.available2007-01-08T02:33:34Z-
dc.date.issued1998en_HK
dc.identifier.citationInternational Journal of Quality & Reliability Management, 1998, v. 15 n. 2, p. 162-177en_HK
dc.identifier.issn0265-671Xen_HK
dc.identifier.urihttp://hdl.handle.net/10722/42282-
dc.description.abstractReports the findings of a survey on ISO 9000 certified firms in Hong Kong conducted by the University Industrial Centre of the University of Hong Kong in August 1996. Findings suggest that while in general the number of firms certified to ISO 9000 had been increasing, the proportion of small and medium firms appeared to be quite stable. Most of the small and medium firms in both manufacturing and service sectors, and a large proportion of firms in construction sectors were certified in order to satisfy the customers’ demand. Certified firms achieved certain benefits in terms of relationship with existing customers, attracting new customers and internal operations management. The findings indicated that the certified firms need to improve their relations with their subcontractors. Total quality management (TQM) was widely adopted by the firms after they were certified. A good proportion of firms sought to implement ISO 14000.en_HK
dc.format.extent93901 bytes-
dc.format.extent1969 bytes-
dc.format.mimetypeapplication/pdf-
dc.format.mimetypetext/plain-
dc.languageengen_HK
dc.publisherEmerald Group Publishing Limited. The Journal's web site is located at http://www.emeraldinsight.com/ijqrm.htmen_HK
dc.rightsCreative Commons: Attribution 3.0 Hong Kong License-
dc.subjectBenefitsen_HK
dc.subjectIso 9000en_HK
dc.subjectIndustryen_HK
dc.subjectHong kongen_HK
dc.titleThe development of ISO 9000 certification and the future of quality management: A survey of certified firms in Hong Kongen_HK
dc.typeArticleen_HK
dc.identifier.openurlhttp://library.hku.hk:4550/resserv?sid=HKU:IR&issn=0265-671X&volume=15&issue=2&spage=162&epage=177&date=1998&atitle=The+development+of+ISO+9000+certification+and+the+future+of+quality+management:+A+survey+of+certified+firms+in+Hong+Kongen_HK
dc.description.naturepublished_or_final_versionen_HK
dc.identifier.doi10.1108/02656719810204766en_HK
dc.identifier.hkuros35455-

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