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Article: The development of ISO 9000 certification and the future of quality management: A survey of certified firms in Hong Kong
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TitleThe development of ISO 9000 certification and the future of quality management: A survey of certified firms in Hong Kong
 
AuthorsLee, TY
 
KeywordsBenefits
Iso 9000
Industry
Hong kong
 
Issue Date1998
 
PublisherEmerald Group Publishing Limited. The Journal's web site is located at http://www.emeraldinsight.com/ijqrm.htm
 
CitationInternational Journal of Quality & Reliability Management, 1998, v. 15 n. 2, p. 162-177 [How to Cite?]
DOI: http://dx.doi.org/10.1108/02656719810204766
 
AbstractReports the findings of a survey on ISO 9000 certified firms in Hong Kong conducted by the University Industrial Centre of the University of Hong Kong in August 1996. Findings suggest that while in general the number of firms certified to ISO 9000 had been increasing, the proportion of small and medium firms appeared to be quite stable. Most of the small and medium firms in both manufacturing and service sectors, and a large proportion of firms in construction sectors were certified in order to satisfy the customers’ demand. Certified firms achieved certain benefits in terms of relationship with existing customers, attracting new customers and internal operations management. The findings indicated that the certified firms need to improve their relations with their subcontractors. Total quality management (TQM) was widely adopted by the firms after they were certified. A good proportion of firms sought to implement ISO 14000.
 
ISSN0265-671X
2012 SCImago Journal Rankings: 0.716
 
DOIhttp://dx.doi.org/10.1108/02656719810204766
 
DC FieldValue
dc.contributor.authorLee, TY
 
dc.date.accessioned2007-01-08T02:33:34Z
 
dc.date.available2007-01-08T02:33:34Z
 
dc.date.issued1998
 
dc.description.abstractReports the findings of a survey on ISO 9000 certified firms in Hong Kong conducted by the University Industrial Centre of the University of Hong Kong in August 1996. Findings suggest that while in general the number of firms certified to ISO 9000 had been increasing, the proportion of small and medium firms appeared to be quite stable. Most of the small and medium firms in both manufacturing and service sectors, and a large proportion of firms in construction sectors were certified in order to satisfy the customers’ demand. Certified firms achieved certain benefits in terms of relationship with existing customers, attracting new customers and internal operations management. The findings indicated that the certified firms need to improve their relations with their subcontractors. Total quality management (TQM) was widely adopted by the firms after they were certified. A good proportion of firms sought to implement ISO 14000.
 
dc.description.naturepublished_or_final_version
 
dc.format.extent93901 bytes
 
dc.format.extent1969 bytes
 
dc.format.mimetypeapplication/pdf
 
dc.format.mimetypetext/plain
 
dc.identifier.citationInternational Journal of Quality & Reliability Management, 1998, v. 15 n. 2, p. 162-177 [How to Cite?]
DOI: http://dx.doi.org/10.1108/02656719810204766
 
dc.identifier.doihttp://dx.doi.org/10.1108/02656719810204766
 
dc.identifier.hkuros35455
 
dc.identifier.issn0265-671X
2012 SCImago Journal Rankings: 0.716
 
dc.identifier.openurl
 
dc.identifier.urihttp://hdl.handle.net/10722/42282
 
dc.languageeng
 
dc.publisherEmerald Group Publishing Limited. The Journal's web site is located at http://www.emeraldinsight.com/ijqrm.htm
 
dc.rightsCreative Commons: Attribution 3.0 Hong Kong License
 
dc.subjectBenefits
 
dc.subjectIso 9000
 
dc.subjectIndustry
 
dc.subjectHong kong
 
dc.titleThe development of ISO 9000 certification and the future of quality management: A survey of certified firms in Hong Kong
 
dc.typeArticle
 
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