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postgraduate thesis: Service quality in banking: a longitudinal study in Hong Kong
| Title | Service quality in banking: a longitudinal study in Hong Kong |
|---|---|
| Authors | |
| Issue Date | 1996 |
| Publisher | The University of Hong Kong (Pokfulam, Hong Kong) |
| Citation | Lai, P. A. [黎沛明]. (1996). Service quality in banking : a longitudinal study in Hong Kong. (Thesis). University of Hong Kong, Pokfulam, Hong Kong SAR. Retrieved from http://dx.doi.org/10.5353/th_b3126724 |
| Degree | Master of Business Administration |
| Subject | Banks and banking - Customer services - Longitudinal studies. - China - Hong Kong Banks and banking - China - Hong Kong - Personnel management - Longitudinal studies. |
| Dept/Program | Business Administration |
| Persistent Identifier | http://hdl.handle.net/10722/37629 |
| HKU Library Item ID | b3126724 |
| DC Field | Value | Language |
|---|---|---|
| dc.contributor.author | Lai, Pui-ming, Amy. | - |
| dc.contributor.author | 黎沛明. | - |
| dc.date.issued | 1996 | - |
| dc.identifier.citation | Lai, P. A. [黎沛明]. (1996). Service quality in banking : a longitudinal study in Hong Kong. (Thesis). University of Hong Kong, Pokfulam, Hong Kong SAR. Retrieved from http://dx.doi.org/10.5353/th_b3126724 | - |
| dc.identifier.uri | http://hdl.handle.net/10722/37629 | - |
| dc.language | eng | - |
| dc.publisher | The University of Hong Kong (Pokfulam, Hong Kong) | - |
| dc.relation.ispartof | HKU Theses Online (HKUTO) | - |
| dc.rights | The author retains all proprietary rights, (such as patent rights) and the right to use in future works. | - |
| dc.rights | This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License. | - |
| dc.source.uri | http://hub.hku.hk/bib/B31267245 | - |
| dc.subject.lcsh | Banks and banking - Customer services - Longitudinal studies. - China - Hong Kong | - |
| dc.subject.lcsh | Banks and banking - China - Hong Kong - Personnel management - Longitudinal studies. | - |
| dc.title | Service quality in banking: a longitudinal study in Hong Kong | - |
| dc.type | PG_Thesis | - |
| dc.identifier.hkul | b3126724 | - |
| dc.description.thesisname | Master of Business Administration | - |
| dc.description.thesislevel | Master | - |
| dc.description.thesisdiscipline | Business Administration | - |
| dc.description.nature | published_or_final_version | - |
| dc.identifier.doi | 10.5353/th_b3126724 | - |
| dc.date.hkucongregation | 1996 | - |
| dc.identifier.mmsid | 991012665539703414 | - |