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postgraduate thesis: Total quality management: a study of its applications to customer services in a Hong Kong elevator company

TitleTotal quality management: a study of its applications to customer services in a Hong Kong elevator company
Authors
Lai, Po-wah.黎寶華.
Issue Date1996
PublisherThe University of Hong Kong (Pokfulam, Hong Kong)
Citation
Lai, P. [黎寶華]. (1996). Total quality management : a study of its applications to customer services in a Hong Kong elevator company. (Thesis). University of Hong Kong, Pokfulam, Hong Kong SAR. Retrieved from http://dx.doi.org/10.5353/th_b3126723
DegreeMaster of Business Administration
SubjectElevator industry - Customer services - Case studies. - China - Hong Kong
Elevator industry - Customer services.
Total quality management - China - Hong Kong.
Dept/ProgramBusiness Administration
Persistent Identifierhttp://hdl.handle.net/10722/37537
HKU Library Item IDb3126723

 

DC FieldValueLanguage
dc.contributor.authorLai, Po-wah.-
dc.contributor.author黎寶華.-
dc.date.issued1996-
dc.identifier.citationLai, P. [黎寶華]. (1996). Total quality management : a study of its applications to customer services in a Hong Kong elevator company. (Thesis). University of Hong Kong, Pokfulam, Hong Kong SAR. Retrieved from http://dx.doi.org/10.5353/th_b3126723-
dc.identifier.urihttp://hdl.handle.net/10722/37537-
dc.languageeng-
dc.publisherThe University of Hong Kong (Pokfulam, Hong Kong)-
dc.relation.ispartofHKU Theses Online (HKUTO)-
dc.rightsThe author retains all proprietary rights, (such as patent rights) and the right to use in future works.-
dc.rightsThis work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.-
dc.source.urihttp://hub.hku.hk/bib/B31267233-
dc.subject.lcshElevator industry - Customer services - Case studies. - China - Hong Kong-
dc.subject.lcshElevator industry - Customer services.-
dc.subject.lcshTotal quality management - China - Hong Kong.-
dc.titleTotal quality management: a study of its applications to customer services in a Hong Kong elevator company-
dc.typePG_Thesis-
dc.identifier.hkulb3126723-
dc.description.thesisnameMaster of Business Administration-
dc.description.thesislevelMaster-
dc.description.thesisdisciplineBusiness Administration-
dc.description.naturepublished_or_final_version-
dc.identifier.doi10.5353/th_b3126723-
dc.date.hkucongregation1996-
dc.identifier.mmsid991012665469703414-

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