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postgraduate thesis: Enhancing customer value through process reengineering: a case study of Hongkong Telecom

TitleEnhancing customer value through process reengineering: a case study of Hongkong Telecom
Authors
Issue Date1995
PublisherThe University of Hong Kong (Pokfulam, Hong Kong)
Citation
Yau, Y. S. [丘月華]. (1995). Enhancing customer value through process reengineering : a case study of Hongkong Telecom. (Thesis). University of Hong Kong, Pokfulam, Hong Kong SAR. Retrieved from http://dx.doi.org/10.5353/th_b3126689
DegreeMaster of Business Administration
SubjectReengineering (Management) - China - Hong Kong - Case studies.
Customer services - China - Hong Kong - Management.
Dept/ProgramBusiness Administration

 

DC FieldValueLanguage
dc.contributor.authorYau, Yuet-wah, Sindy.-
dc.contributor.author丘月華.-
dc.date.issued1995-
dc.identifier.citationYau, Y. S. [丘月華]. (1995). Enhancing customer value through process reengineering : a case study of Hongkong Telecom. (Thesis). University of Hong Kong, Pokfulam, Hong Kong SAR. Retrieved from http://dx.doi.org/10.5353/th_b3126689-
dc.languageeng-
dc.publisherThe University of Hong Kong (Pokfulam, Hong Kong)-
dc.relation.ispartofHKU Theses Online (HKUTO)-
dc.rightsThe author retains all proprietary rights, (such as patent rights) and the right to use in future works.-
dc.rightsCreative Commons: Attribution 3.0 Hong Kong License-
dc.source.urihttp://hub.hku.hk/bib/B31266897-
dc.subject.lcshReengineering (Management) - China - Hong Kong - Case studies.-
dc.subject.lcshCustomer services - China - Hong Kong - Management.-
dc.titleEnhancing customer value through process reengineering: a case study of Hongkong Telecom-
dc.typePG_Thesis-
dc.identifier.hkulb3126689-
dc.description.thesisnameMaster of Business Administration-
dc.description.thesislevelMaster-
dc.description.thesisdisciplineBusiness Administration-
dc.description.naturepublished_or_final_version-
dc.identifier.doi10.5353/th_b3126689-
dc.date.hkucongregation1995-

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