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- Publisher Website: 10.1016/j.acalib.2019.102091
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Article: Social network services for academic libraries: A study based on social capital and social proof
Title | Social network services for academic libraries: A study based on social capital and social proof |
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Authors | |
Keywords | Social media Academic libraries Social capital Social proof Quantitative research |
Issue Date | 2020 |
Publisher | Pergamon. The Journal's web site is located at http://www.elsevier.com/locate/jacalib |
Citation | The Journal of Academic Librarianship, 2020, v. 46 n. 1, p. article no. 102091 How to Cite? |
Abstract | Despite the potential of social networking services (SNS) as a tool for communication between academic libraries and users, many academic libraries are yet to successfully optimize their SNS. As a result, their social proof and social capital of various SNS do not perform well. This research aims to evaluate the SNS effectiveness of the University of Hong Kong Libraries (HKUL) based on social capital and social proof concepts. We hope that our recommendations according to our findings will be applicable to other academic library contexts. We have found that: (i) there are no major differences between undergraduate and postgraduate students in their attitudes and behaviors regarding the SNS of HKUL on various platforms; (ii) low social proof is related to a lack of user interaction and promotion; (iii) low satisfaction with SNS contents may lead to low social capital. As such, understanding user information need, setting goals and metrics for each SNS, and formulating a formal SNS policy are the keys to further develop library SNS. |
Persistent Identifier | http://hdl.handle.net/10722/286367 |
ISSN | 2023 Impact Factor: 2.5 2023 SCImago Journal Rankings: 0.858 |
ISI Accession Number ID |
DC Field | Value | Language |
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dc.contributor.author | Fong, KCH | - |
dc.contributor.author | Au, CH | - |
dc.contributor.author | Lam, ETH | - |
dc.contributor.author | Chiu, DKW | - |
dc.date.accessioned | 2020-08-31T07:02:52Z | - |
dc.date.available | 2020-08-31T07:02:52Z | - |
dc.date.issued | 2020 | - |
dc.identifier.citation | The Journal of Academic Librarianship, 2020, v. 46 n. 1, p. article no. 102091 | - |
dc.identifier.issn | 0099-1333 | - |
dc.identifier.uri | http://hdl.handle.net/10722/286367 | - |
dc.description.abstract | Despite the potential of social networking services (SNS) as a tool for communication between academic libraries and users, many academic libraries are yet to successfully optimize their SNS. As a result, their social proof and social capital of various SNS do not perform well. This research aims to evaluate the SNS effectiveness of the University of Hong Kong Libraries (HKUL) based on social capital and social proof concepts. We hope that our recommendations according to our findings will be applicable to other academic library contexts. We have found that: (i) there are no major differences between undergraduate and postgraduate students in their attitudes and behaviors regarding the SNS of HKUL on various platforms; (ii) low social proof is related to a lack of user interaction and promotion; (iii) low satisfaction with SNS contents may lead to low social capital. As such, understanding user information need, setting goals and metrics for each SNS, and formulating a formal SNS policy are the keys to further develop library SNS. | - |
dc.language | eng | - |
dc.publisher | Pergamon. The Journal's web site is located at http://www.elsevier.com/locate/jacalib | - |
dc.relation.ispartof | The Journal of Academic Librarianship | - |
dc.rights | This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License. | - |
dc.subject | Social media | - |
dc.subject | Academic libraries | - |
dc.subject | Social capital | - |
dc.subject | Social proof | - |
dc.subject | Quantitative research | - |
dc.title | Social network services for academic libraries: A study based on social capital and social proof | - |
dc.type | Article | - |
dc.identifier.email | Chiu, DKW: dchiu88@hku.hk | - |
dc.description.nature | postprint | - |
dc.identifier.doi | 10.1016/j.acalib.2019.102091 | - |
dc.identifier.scopus | eid_2-s2.0-85075453544 | - |
dc.identifier.hkuros | 313579 | - |
dc.identifier.volume | 46 | - |
dc.identifier.issue | 1 | - |
dc.identifier.spage | article no. 102091 | - |
dc.identifier.epage | article no. 102091 | - |
dc.identifier.isi | WOS:000509004100007 | - |
dc.publisher.place | United Kingdom | - |
dc.identifier.issnl | 0099-1333 | - |