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- Publisher Website: 10.1016/j.elerap.2016.07.001
- Scopus: eid_2-s2.0-84982764448
- WOS: WOS:000389518800003
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Article: The effects of perceived enjoyment and perceived risks on trust formation and intentions to use online payment systems: New perspectives from an Arab country
Title | The effects of perceived enjoyment and perceived risks on trust formation and intentions to use online payment systems: New perspectives from an Arab country |
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Authors | |
Keywords | Online payment Perceived enjoyment Customer trust Risk Propensity to trust Personal innovativeness Familiarity Intention to adopt Kuwait Third-party seals |
Issue Date | 2016 |
Citation | Electronic Commerce Research and Applications, 2016, v. 19, p. 33-43 How to Cite? |
Abstract | © 2016 Elsevier B.V.Although there is a large body of research on trust in e-commerce, a crucial gap is that extant studies have not examined the role of perceived enjoyment on trust in the presence of risk perception in Arab countries. In this paper, an online trust model is presented that exhibits the impact of four external factors (personal innovativeness, propensity to trust, familiarity, and presence of third-party seals) on the intention to use an online payment via the mediation of three endogenous variables (enjoyment, risk, and customer trust). The data was collected from Kuwait, an Arab country, with a mixed of data collection survey methods of 150 online questionnaires and 200 paper-based questionnaires. The data was then analyzed using partial least squares (PLS) regression. The findings revealed that customer trust and enjoyment are two important drivers of the online payment adoption, which neutralized risk perceptions. This study discusses these results as well as research and a managerial perspectives that could assist in enhancing online payment acceptance in Kuwait. |
Persistent Identifier | http://hdl.handle.net/10722/233881 |
ISSN | 2023 Impact Factor: 5.9 2023 SCImago Journal Rankings: 1.338 |
ISI Accession Number ID |
DC Field | Value | Language |
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dc.contributor.author | Rouibah, Kamel | - |
dc.contributor.author | Lowry, Paul Benjamin | - |
dc.contributor.author | Hwang, Yujong | - |
dc.date.accessioned | 2016-09-27T07:21:53Z | - |
dc.date.available | 2016-09-27T07:21:53Z | - |
dc.date.issued | 2016 | - |
dc.identifier.citation | Electronic Commerce Research and Applications, 2016, v. 19, p. 33-43 | - |
dc.identifier.issn | 1567-4223 | - |
dc.identifier.uri | http://hdl.handle.net/10722/233881 | - |
dc.description.abstract | © 2016 Elsevier B.V.Although there is a large body of research on trust in e-commerce, a crucial gap is that extant studies have not examined the role of perceived enjoyment on trust in the presence of risk perception in Arab countries. In this paper, an online trust model is presented that exhibits the impact of four external factors (personal innovativeness, propensity to trust, familiarity, and presence of third-party seals) on the intention to use an online payment via the mediation of three endogenous variables (enjoyment, risk, and customer trust). The data was collected from Kuwait, an Arab country, with a mixed of data collection survey methods of 150 online questionnaires and 200 paper-based questionnaires. The data was then analyzed using partial least squares (PLS) regression. The findings revealed that customer trust and enjoyment are two important drivers of the online payment adoption, which neutralized risk perceptions. This study discusses these results as well as research and a managerial perspectives that could assist in enhancing online payment acceptance in Kuwait. | - |
dc.language | eng | - |
dc.relation.ispartof | Electronic Commerce Research and Applications | - |
dc.subject | Online payment | - |
dc.subject | Perceived enjoyment | - |
dc.subject | Customer trust | - |
dc.subject | Risk | - |
dc.subject | Propensity to trust | - |
dc.subject | Personal innovativeness | - |
dc.subject | Familiarity | - |
dc.subject | Intention to adopt | - |
dc.subject | Kuwait | - |
dc.subject | Third-party seals | - |
dc.title | The effects of perceived enjoyment and perceived risks on trust formation and intentions to use online payment systems: New perspectives from an Arab country | - |
dc.type | Article | - |
dc.description.nature | link_to_subscribed_fulltext | - |
dc.identifier.doi | 10.1016/j.elerap.2016.07.001 | - |
dc.identifier.scopus | eid_2-s2.0-84982764448 | - |
dc.identifier.volume | 19 | - |
dc.identifier.spage | 33 | - |
dc.identifier.epage | 43 | - |
dc.identifier.isi | WOS:000389518800003 | - |
dc.identifier.issnl | 1567-4223 | - |