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Article: Application of Expectancy Violations Theory to communication with and judgments about embodied agents during a decision-making task

TitleApplication of Expectancy Violations Theory to communication with and judgments about embodied agents during a decision-making task
Authors
KeywordsDecision making
Expectancy Violations Theory
Expectations
Human-to-embodied agent communication
Embodied agents
Social judgment
Issue Date2016
Citation
International Journal of Human Computer Studies, 2016, v. 91, p. 24-36 How to Cite?
Abstract© 2016 Elsevier Ltd. All rights reserved.Because users treat embodied agents (EAs) as social actors, users hold expectations about human-to-EA communication (HtEAC) similar to those in human-to-human communication. This study extends Expectancy Violations Theory (EVT) to examine how different forms of interfaces that confirm or violate user expectations affect the communication process, social judgments, ability to influence, and accuracy of recall associated with HtEAC. Positive violations of expectancy are acts or characteristics of the EA that are unexpected but evaluated favorably by the human partner. Results suggest that when the EA deviates from expectations, effects on the HtEAC process and related outcomes can be more pronounced. EAs evaluated as positive violations had more favorable effects on task attractiveness than other human or EA interaction partners. As predicted by EVT, EA interactions that were positively evaluated elicited more perceived connectedness, feelings of being understood/receptivity, and dependability than those EA interactions evaluated negatively. However, negative violations did not produce worse outcomes than negative confirmations. EVT offers a useful lens for examining the communication effects of HtEAC and points to benefits of creating EAs that evoke positive violations of expectancy.
Persistent Identifierhttp://hdl.handle.net/10722/233874
ISSN
2015 Impact Factor: 1.476
2015 SCImago Journal Rankings: 0.815

 

DC FieldValueLanguage
dc.contributor.authorBurgoon, Judee K.-
dc.contributor.authorBonito, Joseph A.-
dc.contributor.authorLowry, Paul Benjamin-
dc.contributor.authorHumpherys, Sean L.-
dc.contributor.authorMoody, Gregory D.-
dc.contributor.authorGaskin, James E.-
dc.contributor.authorGiboney, Justin Scott-
dc.date.accessioned2016-09-27T07:21:52Z-
dc.date.available2016-09-27T07:21:52Z-
dc.date.issued2016-
dc.identifier.citationInternational Journal of Human Computer Studies, 2016, v. 91, p. 24-36-
dc.identifier.issn1071-5819-
dc.identifier.urihttp://hdl.handle.net/10722/233874-
dc.description.abstract© 2016 Elsevier Ltd. All rights reserved.Because users treat embodied agents (EAs) as social actors, users hold expectations about human-to-EA communication (HtEAC) similar to those in human-to-human communication. This study extends Expectancy Violations Theory (EVT) to examine how different forms of interfaces that confirm or violate user expectations affect the communication process, social judgments, ability to influence, and accuracy of recall associated with HtEAC. Positive violations of expectancy are acts or characteristics of the EA that are unexpected but evaluated favorably by the human partner. Results suggest that when the EA deviates from expectations, effects on the HtEAC process and related outcomes can be more pronounced. EAs evaluated as positive violations had more favorable effects on task attractiveness than other human or EA interaction partners. As predicted by EVT, EA interactions that were positively evaluated elicited more perceived connectedness, feelings of being understood/receptivity, and dependability than those EA interactions evaluated negatively. However, negative violations did not produce worse outcomes than negative confirmations. EVT offers a useful lens for examining the communication effects of HtEAC and points to benefits of creating EAs that evoke positive violations of expectancy.-
dc.languageeng-
dc.relation.ispartofInternational Journal of Human Computer Studies-
dc.subjectDecision making-
dc.subjectExpectancy Violations Theory-
dc.subjectExpectations-
dc.subjectHuman-to-embodied agent communication-
dc.subjectEmbodied agents-
dc.subjectSocial judgment-
dc.titleApplication of Expectancy Violations Theory to communication with and judgments about embodied agents during a decision-making task-
dc.typeArticle-
dc.description.natureLink_to_subscribed_fulltext-
dc.identifier.doi10.1016/j.ijhcs.2016.02.002-
dc.identifier.scopuseid_2-s2.0-84964555685-
dc.identifier.volume91-
dc.identifier.spage24-
dc.identifier.epage36-
dc.identifier.eissn1095-9300-

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