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Article: Dimensions of business-to-consumer (B2C) systems success in Kuwait: Testing a modified DeLone and McLean IS success model in an e-commerce context

TitleDimensions of business-to-consumer (B2C) systems success in Kuwait: Testing a modified DeLone and McLean IS success model in an e-commerce context
Authors
KeywordsService quality
System quality
IS success model
Information quality
E-commerce
Business-to-consumer (B2C)
Arab world
Kuwait
Perceived value
Satisfaction
Issue Date2015
Citation
Journal of Global Information Management, 2015, v. 23, n. 3, p. 41-71 How to Cite?
AbstractCopyright © 2015, IGI Global.An extensive body of research has tested the DeLone and McLean (2003) information systems success model in many contexts. Surprisingly, few of these studies have applied it to e-commerce. A study by Wang (2008) represents one such initiative, but it is crucial to address several remaining gaps associated with that study. Moreover, no e-commerce success model has considered the Arab world, which exhibits unique cultural factors influencing e-commerce. The authors' study proposes an improved IS success model for e-commerce in the Arab world. This model, based on that of Wang (2008), adds several enhancements to the validity and generalisability of his efforts, uses the latest SEM techniques, including both monetary and nonmonetary value conceptualisations, uses a multidimensional conceptualisation of system quality, and proposes specific factors of e-commerce service quality. The authors tested the proposed research model with a truly randomised sampling approach using 288 experienced business-to-consumer (B2C) consumers in the Arab world. The results largely support our hypothesised model. The most important difference between our results and those of previous studies is our finding that although service quality influences value, it has no bearing on user satisfaction in an Arab context. This study will be useful for practitioners and researchers seeking to improve the understanding of B2C e-commerce success in the Arab world.
Persistent Identifierhttp://hdl.handle.net/10722/233845
ISSN
2015 Impact Factor: 0.303
2015 SCImago Journal Rankings: 0.266

 

DC FieldValueLanguage
dc.contributor.authorRouibah, Kamel-
dc.contributor.authorLowry, Paul Benjamin-
dc.contributor.authorAlmutairi, Laila-
dc.date.accessioned2016-09-27T07:21:47Z-
dc.date.available2016-09-27T07:21:47Z-
dc.date.issued2015-
dc.identifier.citationJournal of Global Information Management, 2015, v. 23, n. 3, p. 41-71-
dc.identifier.issn1062-7375-
dc.identifier.urihttp://hdl.handle.net/10722/233845-
dc.description.abstractCopyright © 2015, IGI Global.An extensive body of research has tested the DeLone and McLean (2003) information systems success model in many contexts. Surprisingly, few of these studies have applied it to e-commerce. A study by Wang (2008) represents one such initiative, but it is crucial to address several remaining gaps associated with that study. Moreover, no e-commerce success model has considered the Arab world, which exhibits unique cultural factors influencing e-commerce. The authors' study proposes an improved IS success model for e-commerce in the Arab world. This model, based on that of Wang (2008), adds several enhancements to the validity and generalisability of his efforts, uses the latest SEM techniques, including both monetary and nonmonetary value conceptualisations, uses a multidimensional conceptualisation of system quality, and proposes specific factors of e-commerce service quality. The authors tested the proposed research model with a truly randomised sampling approach using 288 experienced business-to-consumer (B2C) consumers in the Arab world. The results largely support our hypothesised model. The most important difference between our results and those of previous studies is our finding that although service quality influences value, it has no bearing on user satisfaction in an Arab context. This study will be useful for practitioners and researchers seeking to improve the understanding of B2C e-commerce success in the Arab world.-
dc.languageeng-
dc.relation.ispartofJournal of Global Information Management-
dc.subjectService quality-
dc.subjectSystem quality-
dc.subjectIS success model-
dc.subjectInformation quality-
dc.subjectE-commerce-
dc.subjectBusiness-to-consumer (B2C)-
dc.subjectArab world-
dc.subjectKuwait-
dc.subjectPerceived value-
dc.subjectSatisfaction-
dc.titleDimensions of business-to-consumer (B2C) systems success in Kuwait: Testing a modified DeLone and McLean IS success model in an e-commerce context-
dc.typeArticle-
dc.description.natureLink_to_subscribed_fulltext-
dc.identifier.doi10.4018/JGIM.2015070103-
dc.identifier.scopuseid_2-s2.0-84928808868-
dc.identifier.volume23-
dc.identifier.issue3-
dc.identifier.spage41-
dc.identifier.epage71-
dc.identifier.eissn1533-7995-

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