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Article: Parametric Forecasting and Stochastic Programming Models for Call-Center Workforce Scheduling

TitleParametric Forecasting and Stochastic Programming Models for Call-Center Workforce Scheduling
Authors
Issue Date2015
PublisherINFORMS. The Journal's web site is located at http://www.msom.org/
Citation
Manufacturing and Service Operations Management, 2015, v. 17 n. 4, p. 571-588 How to Cite?
Persistent Identifierhttp://hdl.handle.net/10722/232093
ISSN
2015 Impact Factor: 1.966
2015 SCImago Journal Rankings: 4.609

 

DC FieldValueLanguage
dc.contributor.authorGans, N-
dc.contributor.authorShen, H-
dc.contributor.authorZhou, Y-
dc.contributor.authorKorolev, N-
dc.contributor.authorMcCord, A-
dc.contributor.authorRistock, H-
dc.date.accessioned2016-09-20T05:27:40Z-
dc.date.available2016-09-20T05:27:40Z-
dc.date.issued2015-
dc.identifier.citationManufacturing and Service Operations Management, 2015, v. 17 n. 4, p. 571-588-
dc.identifier.issn1523-4614-
dc.identifier.urihttp://hdl.handle.net/10722/232093-
dc.languageeng-
dc.publisherINFORMS. The Journal's web site is located at http://www.msom.org/-
dc.relation.ispartofManufacturing and Service Operations Management-
dc.titleParametric Forecasting and Stochastic Programming Models for Call-Center Workforce Scheduling-
dc.typeArticle-
dc.identifier.emailShen, H: haipeng@hku.hk-
dc.identifier.authorityShen, H=rp02082-
dc.identifier.doi10.1287/msom.2015.0546-
dc.identifier.hkuros263693-
dc.identifier.volume17-
dc.identifier.issue4-
dc.identifier.spage571-
dc.identifier.epage588-
dc.publisher.placeUnited States-

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