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Article: Heuristic Usability Evaluation of University of Hong Kong Libraries' Mobile Website

TitleHeuristic Usability Evaluation of University of Hong Kong Libraries' Mobile Website
Authors
Issue Date2016
PublisherPergamon. The Journal's web site is located at http://www.elsevier.com/locate/jacalib
Citation
The Journal of Academic Librarianship, 2016, v. 42 n. 5, p. 581-594 How to Cite?
AbstractAs mobile technology grows rapidly, more and more students use mobile devices for educational purposes. Under this circumstance libraries, especially academic libraries, should try to expand their services and design mobile websites to meet users' needs. The history of mobile library websites is relatively short, especially in Asia. Usability evaluation of mobile library websites is a new issue for study. As such, this paper evaluates the usability of the University of Hong Kong Library (HKUL) mobile website as a case study by benchmarking against two other universities (the Harvard University and the Chinese University of Hong Kong), according to the ten usability heuristics developed by Nielsen (1994). The evaluation result shows that the mobile website contains some usability issues in 5 heuristics, such as unable to inform users the waiting time, some information not provided in a logical way, some consistency problems in displaying contents, lack of advanced searching for expert users, and inadequate helpful error message. The weakness found in this way provides useful hints in making improvement to mobile website. The design of the HKUL mobile website is quite similar to other mobile library websites, and thus, the results are quite useful for many other academic libraries.
Persistent Identifierhttp://hdl.handle.net/10722/231401
ISSN
2015 Impact Factor: 1.15
2015 SCImago Journal Rankings: 1.424

 

DC FieldValueLanguage
dc.contributor.authorFung, RHY-
dc.contributor.authorChiu, KWD-
dc.contributor.authorKo, EHT-
dc.contributor.authorLo, P-
dc.contributor.authorHo, KKW-
dc.date.accessioned2016-09-20T05:22:52Z-
dc.date.available2016-09-20T05:22:52Z-
dc.date.issued2016-
dc.identifier.citationThe Journal of Academic Librarianship, 2016, v. 42 n. 5, p. 581-594-
dc.identifier.issn0099-1333-
dc.identifier.urihttp://hdl.handle.net/10722/231401-
dc.description.abstractAs mobile technology grows rapidly, more and more students use mobile devices for educational purposes. Under this circumstance libraries, especially academic libraries, should try to expand their services and design mobile websites to meet users' needs. The history of mobile library websites is relatively short, especially in Asia. Usability evaluation of mobile library websites is a new issue for study. As such, this paper evaluates the usability of the University of Hong Kong Library (HKUL) mobile website as a case study by benchmarking against two other universities (the Harvard University and the Chinese University of Hong Kong), according to the ten usability heuristics developed by Nielsen (1994). The evaluation result shows that the mobile website contains some usability issues in 5 heuristics, such as unable to inform users the waiting time, some information not provided in a logical way, some consistency problems in displaying contents, lack of advanced searching for expert users, and inadequate helpful error message. The weakness found in this way provides useful hints in making improvement to mobile website. The design of the HKUL mobile website is quite similar to other mobile library websites, and thus, the results are quite useful for many other academic libraries.-
dc.languageeng-
dc.publisherPergamon. The Journal's web site is located at http://www.elsevier.com/locate/jacalib-
dc.relation.ispartofThe Journal of Academic Librarianship-
dc.rightsPosting accepted manuscript (postprint): © <year>. This manuscript version is made available under the CC-BY-NC-ND 4.0 license http://creativecommons.org/licenses/by-nc-nd/4.0/-
dc.titleHeuristic Usability Evaluation of University of Hong Kong Libraries' Mobile Website-
dc.typeArticle-
dc.identifier.emailChiu, KWD: dchiu88@hku.hk-
dc.identifier.doi10.1016/j.acalib.2016.06.004-
dc.identifier.hkuros266929-
dc.identifier.volume42-
dc.identifier.issue5-
dc.identifier.spage581-
dc.identifier.epage594-
dc.publisher.placeUnited Kingdom-

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