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Article: What are the major factors influencing patients' decision in queuing up for registration in a General Out-Patient Clinic attached to a regional hospital?

TitleWhat are the major factors influencing patients' decision in queuing up for registration in a General Out-Patient Clinic attached to a regional hospital?
Authors
KeywordsRegistration
Queuing
General out-patient clinic (GOPC)
Booking system
Issue Date2009
Citation
Hong Kong Practitioner, 2009, v. 31, n. 4, p. 176-185 How to Cite?
AbstractObjective: 1) To describe the characteristics of patients queuing up for registration in the General Out-Patient Clinic (GOPC) of Kwong Wah Hospital. 2) To explore the reasons for queuing up in a GOPC for registration. 3) To explore patients' preference of the different methods to obtain registration. Design: A cross-sectional questionnaire survey. Subjects: 898 patients were successfully interviewed by random recruitment of those who had walked-in registration for medical consultation in Kwong Wah Hospital GOPC during the period from 1 st March 2006 to 30 TH September 2006. Main outcome measures: Data included the basic demographic data, queuing time, reasons for selecting the time to start queuing, reasons for choosing GOPC KWH and the preferred method of getting registration. Results: 61.8% had queued up for more than 2 hours in order to obtain registration. The main reasons for respondents choosing the time to start queuing were fear of not getting a registration number (41.2%), preference for morning registration (17.4%), and intention to go home earlier after consultation (10.8%). The main reasons for choosing GOPC KWH were close proximity of the clinic to their residence (28.3%) and the medical provision was free (27.2%). 42.1% preferred to have pre-scheduled appointment booking system for patients with chronic illnesses. 37.4% would like to try one day advanced telephone booking. Conclusion: Provision of different modes of booking and appointment procedures might be more appropriate to meet the needs of patients.
Persistent Identifierhttp://hdl.handle.net/10722/230845
ISSN
2015 SCImago Journal Rankings: 0.101

 

DC FieldValueLanguage
dc.contributor.authorNg, Lorna V.-
dc.contributor.authorKam, Cheuk Wai-
dc.contributor.authorNg, Peter T K-
dc.contributor.authorChong, Samantha Y C-
dc.contributor.authorShek, Joan K P-
dc.contributor.authorChan, Steve C K-
dc.contributor.authorLee, Albert-
dc.date.accessioned2016-09-01T06:06:56Z-
dc.date.available2016-09-01T06:06:56Z-
dc.date.issued2009-
dc.identifier.citationHong Kong Practitioner, 2009, v. 31, n. 4, p. 176-185-
dc.identifier.issn1027-3948-
dc.identifier.urihttp://hdl.handle.net/10722/230845-
dc.description.abstractObjective: 1) To describe the characteristics of patients queuing up for registration in the General Out-Patient Clinic (GOPC) of Kwong Wah Hospital. 2) To explore the reasons for queuing up in a GOPC for registration. 3) To explore patients' preference of the different methods to obtain registration. Design: A cross-sectional questionnaire survey. Subjects: 898 patients were successfully interviewed by random recruitment of those who had walked-in registration for medical consultation in Kwong Wah Hospital GOPC during the period from 1 st March 2006 to 30 TH September 2006. Main outcome measures: Data included the basic demographic data, queuing time, reasons for selecting the time to start queuing, reasons for choosing GOPC KWH and the preferred method of getting registration. Results: 61.8% had queued up for more than 2 hours in order to obtain registration. The main reasons for respondents choosing the time to start queuing were fear of not getting a registration number (41.2%), preference for morning registration (17.4%), and intention to go home earlier after consultation (10.8%). The main reasons for choosing GOPC KWH were close proximity of the clinic to their residence (28.3%) and the medical provision was free (27.2%). 42.1% preferred to have pre-scheduled appointment booking system for patients with chronic illnesses. 37.4% would like to try one day advanced telephone booking. Conclusion: Provision of different modes of booking and appointment procedures might be more appropriate to meet the needs of patients.-
dc.languageeng-
dc.relation.ispartofHong Kong Practitioner-
dc.subjectRegistration-
dc.subjectQueuing-
dc.subjectGeneral out-patient clinic (GOPC)-
dc.subjectBooking system-
dc.titleWhat are the major factors influencing patients' decision in queuing up for registration in a General Out-Patient Clinic attached to a regional hospital?-
dc.typeArticle-
dc.description.natureLink_to_subscribed_fulltext-
dc.identifier.scopuseid_2-s2.0-76349116061-
dc.identifier.volume31-
dc.identifier.issue4-
dc.identifier.spage176-
dc.identifier.epage185-

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