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Article: What are the major factors influencing patients' decision in queuing up for registration in a General Out-Patient Clinic attached to a regional hospital?
Title | What are the major factors influencing patients' decision in queuing up for registration in a General Out-Patient Clinic attached to a regional hospital? |
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Authors | |
Keywords | Registration Queuing General out-patient clinic (GOPC) Booking system |
Issue Date | 2009 |
Citation | Hong Kong Practitioner, 2009, v. 31, n. 4, p. 176-185 How to Cite? |
Abstract | Objective: 1) To describe the characteristics of patients queuing up for registration in the General Out-Patient Clinic (GOPC) of Kwong Wah Hospital. 2) To explore the reasons for queuing up in a GOPC for registration. 3) To explore patients' preference of the different methods to obtain registration. Design: A cross-sectional questionnaire survey. Subjects: 898 patients were successfully interviewed by random recruitment of those who had walked-in registration for medical consultation in Kwong Wah Hospital GOPC during the period from 1 st March 2006 to 30 TH September 2006. Main outcome measures: Data included the basic demographic data, queuing time, reasons for selecting the time to start queuing, reasons for choosing GOPC KWH and the preferred method of getting registration. Results: 61.8% had queued up for more than 2 hours in order to obtain registration. The main reasons for respondents choosing the time to start queuing were fear of not getting a registration number (41.2%), preference for morning registration (17.4%), and intention to go home earlier after consultation (10.8%). The main reasons for choosing GOPC KWH were close proximity of the clinic to their residence (28.3%) and the medical provision was free (27.2%). 42.1% preferred to have pre-scheduled appointment booking system for patients with chronic illnesses. 37.4% would like to try one day advanced telephone booking. Conclusion: Provision of different modes of booking and appointment procedures might be more appropriate to meet the needs of patients. |
Persistent Identifier | http://hdl.handle.net/10722/230845 |
ISSN | 2023 SCImago Journal Rankings: 0.119 |
DC Field | Value | Language |
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dc.contributor.author | Ng, Lorna V. | - |
dc.contributor.author | Kam, Cheuk Wai | - |
dc.contributor.author | Ng, Peter T K | - |
dc.contributor.author | Chong, Samantha Y C | - |
dc.contributor.author | Shek, Joan K P | - |
dc.contributor.author | Chan, Steve C K | - |
dc.contributor.author | Lee, Albert | - |
dc.date.accessioned | 2016-09-01T06:06:56Z | - |
dc.date.available | 2016-09-01T06:06:56Z | - |
dc.date.issued | 2009 | - |
dc.identifier.citation | Hong Kong Practitioner, 2009, v. 31, n. 4, p. 176-185 | - |
dc.identifier.issn | 1027-3948 | - |
dc.identifier.uri | http://hdl.handle.net/10722/230845 | - |
dc.description.abstract | Objective: 1) To describe the characteristics of patients queuing up for registration in the General Out-Patient Clinic (GOPC) of Kwong Wah Hospital. 2) To explore the reasons for queuing up in a GOPC for registration. 3) To explore patients' preference of the different methods to obtain registration. Design: A cross-sectional questionnaire survey. Subjects: 898 patients were successfully interviewed by random recruitment of those who had walked-in registration for medical consultation in Kwong Wah Hospital GOPC during the period from 1 st March 2006 to 30 TH September 2006. Main outcome measures: Data included the basic demographic data, queuing time, reasons for selecting the time to start queuing, reasons for choosing GOPC KWH and the preferred method of getting registration. Results: 61.8% had queued up for more than 2 hours in order to obtain registration. The main reasons for respondents choosing the time to start queuing were fear of not getting a registration number (41.2%), preference for morning registration (17.4%), and intention to go home earlier after consultation (10.8%). The main reasons for choosing GOPC KWH were close proximity of the clinic to their residence (28.3%) and the medical provision was free (27.2%). 42.1% preferred to have pre-scheduled appointment booking system for patients with chronic illnesses. 37.4% would like to try one day advanced telephone booking. Conclusion: Provision of different modes of booking and appointment procedures might be more appropriate to meet the needs of patients. | - |
dc.language | eng | - |
dc.relation.ispartof | Hong Kong Practitioner | - |
dc.subject | Registration | - |
dc.subject | Queuing | - |
dc.subject | General out-patient clinic (GOPC) | - |
dc.subject | Booking system | - |
dc.title | What are the major factors influencing patients' decision in queuing up for registration in a General Out-Patient Clinic attached to a regional hospital? | - |
dc.type | Article | - |
dc.description.nature | link_to_subscribed_fulltext | - |
dc.identifier.scopus | eid_2-s2.0-76349116061 | - |
dc.identifier.volume | 31 | - |
dc.identifier.issue | 4 | - |
dc.identifier.spage | 176 | - |
dc.identifier.epage | 185 | - |
dc.identifier.issnl | 1027-3948 | - |