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Article: Spillover effects of emotional labor in customer service encounters toward coworker harming: A resource depletion perspective

TitleSpillover effects of emotional labor in customer service encounters toward coworker harming: A resource depletion perspective
Authors
Issue Date2016
PublisherBlackwell Publishing, Inc. The Journal's web site is located at http://www.blackwellpublishing.com/journals/PEPS
Citation
Personnel Psychology, 2016 How to Cite?
Persistent Identifierhttp://hdl.handle.net/10722/229656
ISSN
2015 Impact Factor: 4.057
2015 SCImago Journal Rankings: 5.744

 

DC FieldValueLanguage
dc.contributor.authorDeng, H-
dc.contributor.authorWalter, F-
dc.contributor.authorLam, C-
dc.contributor.authorZhao, H-
dc.date.accessioned2016-08-23T14:12:28Z-
dc.date.available2016-08-23T14:12:28Z-
dc.date.issued2016-
dc.identifier.citationPersonnel Psychology, 2016-
dc.identifier.issn0031-5826-
dc.identifier.urihttp://hdl.handle.net/10722/229656-
dc.languageeng-
dc.publisherBlackwell Publishing, Inc. The Journal's web site is located at http://www.blackwellpublishing.com/journals/PEPS-
dc.relation.ispartofPersonnel Psychology-
dc.rightsThe definitive version is available at www.blackwell-synergy.com-
dc.titleSpillover effects of emotional labor in customer service encounters toward coworker harming: A resource depletion perspective-
dc.typeArticle-
dc.identifier.emailZhao, H: hhzhao@hku.hk-
dc.identifier.authorityZhao, H=rp02124-
dc.identifier.doi10.1111/peps.12156-
dc.identifier.hkuros260094-
dc.publisher.placeUnited States-

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