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Article: Assessing organizational performance: exploring differences between internal and external measures

TitleAssessing organizational performance: exploring differences between internal and external measures
Authors
Issue Date2010
PublisherRoutledge. The Journal's web site is located at http://www.tandf.co.uk/journals/titles/10967494.asp
Citation
International Public Management Journal, 2010, v. 13 n. 2, p. 105-129 How to Cite?
AbstractDifferences in judgments of public service performance across stakeholder groups have often been noted, but have rarely been tested. We measure the extent of these differences between and within internal and external stakeholders. The evidence shows that internal groups usually overestimate the performance of their organizations. We then develop and test a model of inter-organizational variations in the extent of this overestimation. The statistical results show that performance overestimation is more likely in small organizations with geographically dispersed clients, and in organizations that adopt fashionable management practices that are associated with higher institutional legitimacy.
Persistent Identifierhttp://hdl.handle.net/10722/207982
ISSN
2015 Impact Factor: 1.233
2015 SCImago Journal Rankings: 1.696

 

DC FieldValueLanguage
dc.contributor.authorAndrews, R-
dc.contributor.authorBoyne, GA-
dc.contributor.authorMoon, MJ-
dc.contributor.authorWalker, RM-
dc.date.accessioned2015-01-29T08:11:53Z-
dc.date.available2015-01-29T08:11:53Z-
dc.date.issued2010-
dc.identifier.citationInternational Public Management Journal, 2010, v. 13 n. 2, p. 105-129-
dc.identifier.issn1096-7494-
dc.identifier.urihttp://hdl.handle.net/10722/207982-
dc.description.abstractDifferences in judgments of public service performance across stakeholder groups have often been noted, but have rarely been tested. We measure the extent of these differences between and within internal and external stakeholders. The evidence shows that internal groups usually overestimate the performance of their organizations. We then develop and test a model of inter-organizational variations in the extent of this overestimation. The statistical results show that performance overestimation is more likely in small organizations with geographically dispersed clients, and in organizations that adopt fashionable management practices that are associated with higher institutional legitimacy.-
dc.languageeng-
dc.publisherRoutledge. The Journal's web site is located at http://www.tandf.co.uk/journals/titles/10967494.asp-
dc.relation.ispartofInternational Public Management Journal-
dc.titleAssessing organizational performance: exploring differences between internal and external measuresen_US
dc.typeArticleen_US
dc.identifier.emailWalker, RM: rwalker@hkucc.hku.hk-
dc.identifier.doi10.1080/10967491003766533-
dc.identifier.scopuseid_2-s2.0-77952832436-
dc.identifier.hkuros171284-
dc.identifier.volume13-
dc.identifier.issue2-
dc.identifier.spage105-
dc.identifier.epage129-
dc.publisher.placeUnited States-

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