Organizational citizenship behavior in work groups: A team cultural perspective.

Abstract

Although researchers have often found positive relationships between OCB and performance rating, very few studies have scrutinized the team context under which this relationship takes place. This study, therefore, examined how OCB influenced performance ratings given by supervisors under different team cultures as measured by team collectivism and team individualism. Based on the data collected from 81 teams working in a multinational bank in Hong Kong, team collectivism and team individualism were found to moderate the OCB-performance rating relationship, such that OCBI improved rated performance in high collectivistic teams only, while in high individualistic teams, only OCBO produced a significant improvement in performance rating. On the basis of the findings, implications for theory as well as future research directions were discussed.