The impact of minimum wages ordinance on the performance of building attendant in building management industry

Abstract

The Minimum Wage Ordinance was introduced since 1 May 2011. It was widely discussed among the society on how it affects the economy and the market nature of Hong Kong. Employer has carried out different measures on either changing the term of employment contract or raise up the requirement for the employee as to compensate the addition salary cost they have paid under this regulation.

Being a participant in building management service, we observe that owners/ residents rise up their expectation on the performance of building attendant. They believe the increase of salary under MWO would motivate the building attendant on their work and it would also attract more candidates with higher qualification and personal ability to join the service sector. However, there is a variation between the expectation and the reality.

This research is attempted to identify whether the implementation of MWO would improve the performance of building attendant and what are the factors of giving such impact by studying the change of labour market of building management and the result of customer satisfaction survey conduct in this research. From these findings, we would try to verify if there is any direct relationship between MWO and building staff performance and recommend some appropriate strategy to owners/resident on how to improve the performance of building attendant.