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- Publisher Website: 10.1007/s11151-008-9160-5
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Article: Incorporating service quality into yardstick regulation: An application to the Peru water sector
Title | Incorporating service quality into yardstick regulation: An application to the Peru water sector |
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Authors | |
Keywords | Data envelopment analysis (DEA) Malmquist productivity index Service quality Yardstick regulation |
Issue Date | 2008 |
Publisher | Springer. The Journal's web site is located at http://link.springer.com/journal/11151 |
Citation | Review of Industrial Organization, 2008, v. 32 n. 1, p. 53-75 How to Cite? |
Abstract | Yardstick regulation requires the utilization of benchmarking, a valuable tool for improving public service delivery, especially in developing countries where inefficiencies translate into negative health impacts and social unrest. However, benchmarking must account for both the cost and the quality of service. Using data from 38 Peruvian water utilities (1996–2001), the paper evaluates quality-incorporated firm performance and identifies changes in efficiency, technology (frontier), and service quality. The study utilizes the nonparametric data envelopment analysis (DEA) model, a preference structure model, and the quality-incorporated Malmquist productivity index in evaluating firm performance; the study discusses their implications for regulating state-owned enterprises. |
Persistent Identifier | http://hdl.handle.net/10722/192325 |
ISSN | 2023 Impact Factor: 0.8 2023 SCImago Journal Rankings: 0.687 |
SSRN | |
ISI Accession Number ID |
DC Field | Value | Language |
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dc.contributor.author | Lin, C | en_US |
dc.contributor.author | Berg, SV | en_US |
dc.date.accessioned | 2013-10-24T01:49:56Z | - |
dc.date.available | 2013-10-24T01:49:56Z | - |
dc.date.issued | 2008 | en_US |
dc.identifier.citation | Review of Industrial Organization, 2008, v. 32 n. 1, p. 53-75 | en_US |
dc.identifier.issn | 0889-938X | en_US |
dc.identifier.uri | http://hdl.handle.net/10722/192325 | - |
dc.description.abstract | Yardstick regulation requires the utilization of benchmarking, a valuable tool for improving public service delivery, especially in developing countries where inefficiencies translate into negative health impacts and social unrest. However, benchmarking must account for both the cost and the quality of service. Using data from 38 Peruvian water utilities (1996–2001), the paper evaluates quality-incorporated firm performance and identifies changes in efficiency, technology (frontier), and service quality. The study utilizes the nonparametric data envelopment analysis (DEA) model, a preference structure model, and the quality-incorporated Malmquist productivity index in evaluating firm performance; the study discusses their implications for regulating state-owned enterprises. | - |
dc.language | eng | en_US |
dc.publisher | Springer. The Journal's web site is located at http://link.springer.com/journal/11151 | - |
dc.relation.ispartof | Review of Industrial Organization | en_US |
dc.rights | The original publication is available at www.springerlink.com | - |
dc.subject | Data envelopment analysis (DEA) | - |
dc.subject | Malmquist productivity index | - |
dc.subject | Service quality | - |
dc.subject | Yardstick regulation | - |
dc.title | Incorporating service quality into yardstick regulation: An application to the Peru water sector | en_US |
dc.type | Article | en_US |
dc.description.nature | postprint | - |
dc.identifier.doi | 10.1007/s11151-008-9160-5 | en_US |
dc.identifier.scopus | eid_2-s2.0-45049086598 | en_US |
dc.identifier.volume | 32 | en_US |
dc.identifier.issue | 1 | en_US |
dc.identifier.spage | 53 | en_US |
dc.identifier.epage | 75 | en_US |
dc.identifier.isi | WOS:000256622700004 | - |
dc.identifier.ssrn | 1327294 | - |
dc.identifier.issnl | 0889-938X | - |