File Download
  Links for fulltext
     (May Require Subscription)
Supplementary

Article: Incorporating service quality into yardstick regulation: An application to the Peru water sector

TitleIncorporating service quality into yardstick regulation: An application to the Peru water sector
Authors
KeywordsData envelopment analysis (DEA)
Malmquist productivity index
Service quality
Yardstick regulation
Issue Date2008
PublisherSpringer. The Journal's web site is located at http://link.springer.com/journal/11151
Citation
Review of Industrial Organization, 2008, v. 32 n. 1, p. 53-75 How to Cite?
AbstractYardstick regulation requires the utilization of benchmarking, a valuable tool for improving public service delivery, especially in developing countries where inefficiencies translate into negative health impacts and social unrest. However, benchmarking must account for both the cost and the quality of service. Using data from 38 Peruvian water utilities (1996–2001), the paper evaluates quality-incorporated firm performance and identifies changes in efficiency, technology (frontier), and service quality. The study utilizes the nonparametric data envelopment analysis (DEA) model, a preference structure model, and the quality-incorporated Malmquist productivity index in evaluating firm performance; the study discusses their implications for regulating state-owned enterprises.
Persistent Identifierhttp://hdl.handle.net/10722/192325
ISSN
2015 Impact Factor: 0.7
2015 SCImago Journal Rankings: 0.526
SSRN
ISI Accession Number ID

 

DC FieldValueLanguage
dc.contributor.authorLin, Cen_US
dc.contributor.authorBerg, SVen_US
dc.date.accessioned2013-10-24T01:49:56Z-
dc.date.available2013-10-24T01:49:56Z-
dc.date.issued2008en_US
dc.identifier.citationReview of Industrial Organization, 2008, v. 32 n. 1, p. 53-75en_US
dc.identifier.issn0889-938Xen_US
dc.identifier.urihttp://hdl.handle.net/10722/192325-
dc.description.abstractYardstick regulation requires the utilization of benchmarking, a valuable tool for improving public service delivery, especially in developing countries where inefficiencies translate into negative health impacts and social unrest. However, benchmarking must account for both the cost and the quality of service. Using data from 38 Peruvian water utilities (1996–2001), the paper evaluates quality-incorporated firm performance and identifies changes in efficiency, technology (frontier), and service quality. The study utilizes the nonparametric data envelopment analysis (DEA) model, a preference structure model, and the quality-incorporated Malmquist productivity index in evaluating firm performance; the study discusses their implications for regulating state-owned enterprises.-
dc.languageengen_US
dc.publisherSpringer. The Journal's web site is located at http://link.springer.com/journal/11151-
dc.relation.ispartofReview of Industrial Organizationen_US
dc.rightsCreative Commons: Attribution 3.0 Hong Kong License-
dc.rightsThe original publication is available at www.springerlink.com-
dc.subjectData envelopment analysis (DEA)-
dc.subjectMalmquist productivity index-
dc.subjectService quality-
dc.subjectYardstick regulation-
dc.titleIncorporating service quality into yardstick regulation: An application to the Peru water sectoren_US
dc.typeArticleen_US
dc.description.naturepostprint-
dc.identifier.doi10.1007/s11151-008-9160-5en_US
dc.identifier.scopuseid_2-s2.0-45049086598en_US
dc.identifier.volume32en_US
dc.identifier.issue1en_US
dc.identifier.spage53en_US
dc.identifier.epage75en_US
dc.identifier.isiWOS:000256622700004-
dc.identifier.ssrn1327294-

Export via OAI-PMH Interface in XML Formats


OR


Export to Other Non-XML Formats