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Article: A Meta-Analytic Structural Model of Dispositonal Affectivity and Emotional Labor

TitleA Meta-Analytic Structural Model of Dispositonal Affectivity and Emotional Labor
Authors
Issue Date2013
PublisherBlackwell Publishing, Inc. The Journal's web site is located at http://www.blackwellpublishing.com/journals/PEPS
Citation
Personnel Psychology, 2013, v. 66 n. 1, p. 47-90 How to Cite?
AbstractThe exponential growth of the service economy has increased the attention that organizational researchers have paid to the concept of emotional labor. Although much progress has been made in the field, few studies have provided an integrated picture of how individual dispositions, perceived display rules, and emotional labor behaviors shape employee outcomes. To clarify and compare results across this growing body of literature, a quantitative review was developed, along with a theoretically derived path diagram of key emotional labor constructs. Evidence from our structural meta-analytic model based on 116 primary studies demonstrates that examining affective dispositions and emotional labor constructs and the pattern of positive and negative results helps to clarify and add specificity to the literature. Results were consistent with the perspective that surface acting emotion regulation strategies have a pattern of negative relationships with work outcomes of job satisfaction and stress/exhaustion (but not with job performance), whereas deep acting emotion regulation strategies have a pattern of positive relationships with all of these work outcomes. © 2012 Wiley Periodicals, Inc.
Persistent Identifierhttp://hdl.handle.net/10722/185488
ISSN
2015 Impact Factor: 4.057
2015 SCImago Journal Rankings: 5.744
ISI Accession Number ID
References

 

DC FieldValueLanguage
dc.contributor.authorKammeyerMueller, JDen_US
dc.contributor.authorRubenstein, ALen_US
dc.contributor.authorLong, DMen_US
dc.contributor.authorOdio, MAen_US
dc.contributor.authorBuckman, BRen_US
dc.contributor.authorZhang, Yen_US
dc.contributor.authorHalvorsenGanepola, MDKen_US
dc.date.accessioned2013-07-30T07:38:00Z-
dc.date.available2013-07-30T07:38:00Z-
dc.date.issued2013en_US
dc.identifier.citationPersonnel Psychology, 2013, v. 66 n. 1, p. 47-90en_US
dc.identifier.issn0031-5826en_US
dc.identifier.urihttp://hdl.handle.net/10722/185488-
dc.description.abstractThe exponential growth of the service economy has increased the attention that organizational researchers have paid to the concept of emotional labor. Although much progress has been made in the field, few studies have provided an integrated picture of how individual dispositions, perceived display rules, and emotional labor behaviors shape employee outcomes. To clarify and compare results across this growing body of literature, a quantitative review was developed, along with a theoretically derived path diagram of key emotional labor constructs. Evidence from our structural meta-analytic model based on 116 primary studies demonstrates that examining affective dispositions and emotional labor constructs and the pattern of positive and negative results helps to clarify and add specificity to the literature. Results were consistent with the perspective that surface acting emotion regulation strategies have a pattern of negative relationships with work outcomes of job satisfaction and stress/exhaustion (but not with job performance), whereas deep acting emotion regulation strategies have a pattern of positive relationships with all of these work outcomes. © 2012 Wiley Periodicals, Inc.en_US
dc.languageengen_US
dc.publisherBlackwell Publishing, Inc. The Journal's web site is located at http://www.blackwellpublishing.com/journals/PEPSen_US
dc.relation.ispartofPersonnel Psychologyen_US
dc.titleA Meta-Analytic Structural Model of Dispositonal Affectivity and Emotional Laboren_US
dc.typeArticleen_US
dc.identifier.emailZhang, Y: yiwzhang@hku.hken_US
dc.identifier.authorityZhang, Y=rp01775en_US
dc.description.naturelink_to_OA_fulltexten_US
dc.identifier.doi10.1111/peps.12009en_US
dc.identifier.scopuseid_2-s2.0-84873724844en_US
dc.identifier.hkuros233894-
dc.relation.referenceshttp://www.scopus.com/mlt/select.url?eid=2-s2.0-84873724844&selection=ref&src=s&origin=recordpageen_US
dc.identifier.volume66en_US
dc.identifier.issue1en_US
dc.identifier.spage47en_US
dc.identifier.epage90en_US
dc.identifier.isiWOS:000314995000002-
dc.publisher.placeUnited Statesen_US
dc.identifier.scopusauthoridKammeyerMueller, JD=6603019573en_US
dc.identifier.scopusauthoridRubenstein, AL=36157193700en_US
dc.identifier.scopusauthoridLong, DM=55589390500en_US
dc.identifier.scopusauthoridOdio, MA=36617730100en_US
dc.identifier.scopusauthoridBuckman, BR=55589228200en_US
dc.identifier.scopusauthoridZhang, Y=55589656400en_US
dc.identifier.scopusauthoridHalvorsenGanepola, MDK=35745981000en_US

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