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Article: Cross-cultural impression management in the multicultural workplace: The special case of Hong Kong

TitleCross-cultural impression management in the multicultural workplace: The special case of Hong Kong
Authors
Issue Date1997
PublisherElsevier BV. The Journal's web site is located at http://www.elsevier.com/locate/pragma
Citation
Journal Of Pragmatics, 1997, v. 28 n. 4, p. 461-487 How to Cite?
AbstractThis paper investigates the spoken discourse of Chinese and Western members of staff in a series of multi-party managerial-level cross-cultural business meetings at a large Hong Kong-based airline. The analysis is based on a corpus of naturally occurring meetings audio-and video-recorded at the airline. Specifically, the discourse used by each group to realise certain directive speech acts (requests, commands and suggestions) is analysed. A model of discourse is proposed which employs the concept of impression management to explain how (i) speakers project certain impressions of themselves to others, and (ii) hearers attribute characteristics to speakers on the basis of their discourse. Impression management (IM), it is argued, is a central and universal function of discourse, irrespective of speaker ethnicity, although it may be applied variably by different individuals in different situations. The Cross-Cultural Impression Management (CCIM) discourse model suggests (i) that the attribution process is significantly affected by the cultural backgrounds of both speakers and hearers, and (ii) that 'discordant' attributions may lead to the reinforcement of negative person-perceptions, which, in turn, may result in distorted communication. This paper considers some of the ways in which spoken discourse contributes to attributions of 'authoritativeness' in cross-cultural encounters.
Persistent Identifierhttp://hdl.handle.net/10722/183411
ISSN
2015 Impact Factor: 1.118
2015 SCImago Journal Rankings: 1.153
References

 

DC FieldValueLanguage
dc.contributor.authorBilbow, GTen_US
dc.date.accessioned2013-05-27T07:13:08Z-
dc.date.available2013-05-27T07:13:08Z-
dc.date.issued1997en_US
dc.identifier.citationJournal Of Pragmatics, 1997, v. 28 n. 4, p. 461-487en_US
dc.identifier.issn0378-2166en_US
dc.identifier.urihttp://hdl.handle.net/10722/183411-
dc.description.abstractThis paper investigates the spoken discourse of Chinese and Western members of staff in a series of multi-party managerial-level cross-cultural business meetings at a large Hong Kong-based airline. The analysis is based on a corpus of naturally occurring meetings audio-and video-recorded at the airline. Specifically, the discourse used by each group to realise certain directive speech acts (requests, commands and suggestions) is analysed. A model of discourse is proposed which employs the concept of impression management to explain how (i) speakers project certain impressions of themselves to others, and (ii) hearers attribute characteristics to speakers on the basis of their discourse. Impression management (IM), it is argued, is a central and universal function of discourse, irrespective of speaker ethnicity, although it may be applied variably by different individuals in different situations. The Cross-Cultural Impression Management (CCIM) discourse model suggests (i) that the attribution process is significantly affected by the cultural backgrounds of both speakers and hearers, and (ii) that 'discordant' attributions may lead to the reinforcement of negative person-perceptions, which, in turn, may result in distorted communication. This paper considers some of the ways in which spoken discourse contributes to attributions of 'authoritativeness' in cross-cultural encounters.en_US
dc.languageengen_US
dc.publisherElsevier BV. The Journal's web site is located at http://www.elsevier.com/locate/pragmaen_US
dc.relation.ispartofJournal of Pragmaticsen_US
dc.titleCross-cultural impression management in the multicultural workplace: The special case of Hong Kongen_US
dc.typeArticleen_US
dc.identifier.emailBilbow, GT: gbilbow@hku.hken_US
dc.identifier.authorityBilbow, GT=rp01751en_US
dc.description.naturelink_to_subscribed_fulltexten_US
dc.identifier.scopuseid_2-s2.0-0031256529en_US
dc.relation.referenceshttp://www.scopus.com/mlt/select.url?eid=2-s2.0-0031256529&selection=ref&src=s&origin=recordpageen_US
dc.identifier.volume28en_US
dc.identifier.issue4en_US
dc.identifier.spage461en_US
dc.identifier.epage487en_US
dc.publisher.placeNetherlandsen_US
dc.identifier.scopusauthoridBilbow, GT=6507966056en_US

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