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Conference Paper: Service quality in Internet e-banking: A user-based core framework
Title | Service quality in Internet e-banking: A user-based core framework |
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Authors | |
Issue Date | 2005 |
Citation | Proceedings - 2005 Ieee International Conference On E-Technology, E-Commerce And E-Service, Eee-05, 2005, p. 628-631 How to Cite? |
Abstract | This paper presents a user-based core framework for evaluating service quality in Internet e-banking. Empirical results suggest that perceived usefulness, ease of use, reliability, responsiveness, security and privacy, and continuous improvement of e-banking services significantly influence customer attitudes towards Internet e-banking. Given the presence of numerous obstacles, it is imperative to identify the determinants of service quality in order to deliver competitive Internet-based banking services. © 2005 IEEE. |
Persistent Identifier | http://hdl.handle.net/10722/179615 |
References |
DC Field | Value | Language |
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dc.contributor.author | Liao, Z | en_US |
dc.contributor.author | Cheung, MT | en_US |
dc.date.accessioned | 2012-12-19T10:00:43Z | - |
dc.date.available | 2012-12-19T10:00:43Z | - |
dc.date.issued | 2005 | en_US |
dc.identifier.citation | Proceedings - 2005 Ieee International Conference On E-Technology, E-Commerce And E-Service, Eee-05, 2005, p. 628-631 | en_US |
dc.identifier.uri | http://hdl.handle.net/10722/179615 | - |
dc.description.abstract | This paper presents a user-based core framework for evaluating service quality in Internet e-banking. Empirical results suggest that perceived usefulness, ease of use, reliability, responsiveness, security and privacy, and continuous improvement of e-banking services significantly influence customer attitudes towards Internet e-banking. Given the presence of numerous obstacles, it is imperative to identify the determinants of service quality in order to deliver competitive Internet-based banking services. © 2005 IEEE. | en_US |
dc.language | eng | en_US |
dc.relation.ispartof | Proceedings - 2005 IEEE International Conference on e-Technology, e-Commerce and e-Service, EEE-05 | en_US |
dc.title | Service quality in Internet e-banking: A user-based core framework | en_US |
dc.type | Conference_Paper | en_US |
dc.identifier.email | Cheung, MT: tmcheung@hkucc.hku.hk | en_US |
dc.identifier.authority | Cheung, MT=rp01054 | en_US |
dc.description.nature | link_to_subscribed_fulltext | en_US |
dc.identifier.scopus | eid_2-s2.0-30944444603 | en_US |
dc.identifier.hkuros | 131586 | - |
dc.relation.references | http://www.scopus.com/mlt/select.url?eid=2-s2.0-30944444603&selection=ref&src=s&origin=recordpage | en_US |
dc.identifier.spage | 628 | en_US |
dc.identifier.epage | 631 | en_US |
dc.identifier.scopusauthorid | Liao, Z=7203032568 | en_US |
dc.identifier.scopusauthorid | Cheung, MT=7201897422 | en_US |