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Article: Improving management information systems research: Question order effects in surveys

TitleImproving management information systems research: Question order effects in surveys
Authors
KeywordsMis Methodology
Mis Success
Mis Survey
Survey Order Effects
Issue Date1997
PublisherBlackwell Publishing Ltd. The Journal's web site is located at http://www.blackwellpublishing.com/journals/ISJ
Citation
Information Systems Journal, 1997, v. 7 n. 3, p. 241-251 How to Cite?
AbstractThis paper demonstrates the impact that question order can have in using survey research in management information systems (MIS). Using data from a survey of 379 companies concerning electronic data interchange (EDI), significant differences are found in the evaluation of successful implementations. The overall evaluation of success is increased (or decreased) depending upon alternative versions of question order. In addition, the analyses show that the main effects from question order interact in different ways with respondent characteristics, including functional area, educational background and being a systems user. The bias tends to be consistent for some types of respondents, such as systems users. However, other classes of respondents, especially persons with professional backgrounds in systems or MIS, are influenced in more complex ways by question order. The order in which queries regarding systems output and quality occur tends to be especially important in anchoring subsequent responses and overall assessments. The final section addresses corrective actions and future research.
Persistent Identifierhttp://hdl.handle.net/10722/177934
ISSN
2015 Impact Factor: 2.522
2015 SCImago Journal Rankings: 1.575
References

 

DC FieldValueLanguage
dc.contributor.authorDrury, DHen_US
dc.contributor.authorFarhoomand, Aen_US
dc.date.accessioned2012-12-19T09:40:53Z-
dc.date.available2012-12-19T09:40:53Z-
dc.date.issued1997en_US
dc.identifier.citationInformation Systems Journal, 1997, v. 7 n. 3, p. 241-251en_US
dc.identifier.issn1350-1917en_US
dc.identifier.urihttp://hdl.handle.net/10722/177934-
dc.description.abstractThis paper demonstrates the impact that question order can have in using survey research in management information systems (MIS). Using data from a survey of 379 companies concerning electronic data interchange (EDI), significant differences are found in the evaluation of successful implementations. The overall evaluation of success is increased (or decreased) depending upon alternative versions of question order. In addition, the analyses show that the main effects from question order interact in different ways with respondent characteristics, including functional area, educational background and being a systems user. The bias tends to be consistent for some types of respondents, such as systems users. However, other classes of respondents, especially persons with professional backgrounds in systems or MIS, are influenced in more complex ways by question order. The order in which queries regarding systems output and quality occur tends to be especially important in anchoring subsequent responses and overall assessments. The final section addresses corrective actions and future research.en_US
dc.languageengen_US
dc.publisherBlackwell Publishing Ltd. The Journal's web site is located at http://www.blackwellpublishing.com/journals/ISJen_US
dc.relation.ispartofInformation Systems Journalen_US
dc.subjectMis Methodologyen_US
dc.subjectMis Successen_US
dc.subjectMis Surveyen_US
dc.subjectSurvey Order Effectsen_US
dc.titleImproving management information systems research: Question order effects in surveysen_US
dc.typeArticleen_US
dc.identifier.emailFarhoomand, A: ali1@hku.hken_US
dc.identifier.authorityFarhoomand, A=rp01060en_US
dc.description.naturelink_to_subscribed_fulltexten_US
dc.identifier.doi10.1046/j.1365-2575.1997.d01-20.x-
dc.identifier.scopuseid_2-s2.0-0347933678en_US
dc.identifier.hkuros36494-
dc.relation.referenceshttp://www.scopus.com/mlt/select.url?eid=2-s2.0-0347933678&selection=ref&src=s&origin=recordpageen_US
dc.identifier.volume7en_US
dc.identifier.issue3en_US
dc.identifier.spage241en_US
dc.identifier.epage251en_US
dc.publisher.placeUnited Kingdomen_US
dc.identifier.scopusauthoridDrury, DH=7006791256en_US
dc.identifier.scopusauthoridFarhoomand, A=6602572536en_US

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