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Article: A hierarchical structural model of information systems success

TitleA hierarchical structural model of information systems success
Authors
KeywordsElectronic Data Interchange
Is Effectiveness
Is Evaluation
Is Success
User Information Satisfaction
Issue Date1998
PublisherUniversity of Toronto Press, Journals Division. The Journal's web site is located at http://www.utpjournals.com/infor/infor.html
Citation
INFOR, 1998, v. 36 n. 1-2, p. 25-40 How to Cite?
AbstractThe evaluation of successful systems assists in obtaining those properties, which should be emphasized, and others, which need to be corrected. Investigations regarding the structure of systems success will be of increasing importance in the future as organizations seek to maximize the benefits of new systems in an increasingly competitive world. The properties of successful systems have been the focus of investigations since the earliest systems implementations. Diverse approaches have been used to examine and measure success. In consolidating these past studies, Delone and McLean in 1992 proposed a generic structure. Subsequent research has provided progressive modifications. This paper extends the success structure of information systems (IS). A hierarchical structural model is introduced based on the premise that the behavior of successful systems is influenced by a universe of properties common to all successful systems, and by a unique set of properties specific to each class of systems. The efficacy of this model is then tested from data from 382 firms, comparing the decision-maker's evaluation of IS success as it relates to two classes of IS (internal vs. external systems). The analytical results provide evidence in support of the hierarchical nature of IS success. Common properties are observed, as well as properties that relate to the specific system under investigation (EDI). The primary emphasis in success evaluations should be placed on generic as well as specialized features of the systems. Factors specifically determined for external systems are identified. The implications for further investigation are discussed.
Persistent Identifierhttp://hdl.handle.net/10722/177867
ISSN
2015 Impact Factor: 0.095
2015 SCImago Journal Rankings: 0.344
References

 

DC FieldValueLanguage
dc.contributor.authorDrury, DHen_US
dc.contributor.authorFarhoomand, AFen_US
dc.date.accessioned2012-12-19T09:40:37Z-
dc.date.available2012-12-19T09:40:37Z-
dc.date.issued1998en_US
dc.identifier.citationINFOR, 1998, v. 36 n. 1-2, p. 25-40en_US
dc.identifier.issn0315-5986en_US
dc.identifier.urihttp://hdl.handle.net/10722/177867-
dc.description.abstractThe evaluation of successful systems assists in obtaining those properties, which should be emphasized, and others, which need to be corrected. Investigations regarding the structure of systems success will be of increasing importance in the future as organizations seek to maximize the benefits of new systems in an increasingly competitive world. The properties of successful systems have been the focus of investigations since the earliest systems implementations. Diverse approaches have been used to examine and measure success. In consolidating these past studies, Delone and McLean in 1992 proposed a generic structure. Subsequent research has provided progressive modifications. This paper extends the success structure of information systems (IS). A hierarchical structural model is introduced based on the premise that the behavior of successful systems is influenced by a universe of properties common to all successful systems, and by a unique set of properties specific to each class of systems. The efficacy of this model is then tested from data from 382 firms, comparing the decision-maker's evaluation of IS success as it relates to two classes of IS (internal vs. external systems). The analytical results provide evidence in support of the hierarchical nature of IS success. Common properties are observed, as well as properties that relate to the specific system under investigation (EDI). The primary emphasis in success evaluations should be placed on generic as well as specialized features of the systems. Factors specifically determined for external systems are identified. The implications for further investigation are discussed.en_US
dc.languageengen_US
dc.publisherUniversity of Toronto Press, Journals Division. The Journal's web site is located at http://www.utpjournals.com/infor/infor.htmlen_US
dc.relation.ispartofINFORen_US
dc.subjectElectronic Data Interchangeen_US
dc.subjectIs Effectivenessen_US
dc.subjectIs Evaluationen_US
dc.subjectIs Successen_US
dc.subjectUser Information Satisfactionen_US
dc.titleA hierarchical structural model of information systems successen_US
dc.typeArticleen_US
dc.identifier.emailFarhoomand, AF: ali1@hku.hken_US
dc.identifier.authorityFarhoomand, AF=rp01060en_US
dc.description.naturelink_to_subscribed_fulltexten_US
dc.identifier.scopuseid_2-s2.0-0031994462en_US
dc.identifier.hkuros46192-
dc.relation.referenceshttp://www.scopus.com/mlt/select.url?eid=2-s2.0-0031994462&selection=ref&src=s&origin=recordpageen_US
dc.identifier.volume36en_US
dc.identifier.issue1-2en_US
dc.identifier.spage25en_US
dc.identifier.epage40en_US
dc.publisher.placeCanadaen_US
dc.identifier.scopusauthoridDrury, DH=7006791256en_US
dc.identifier.scopusauthoridFarhoomand, AF=6602572536en_US

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