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Article: An empiricist framework for TQM implementation in construction companies

TitleAn empiricist framework for TQM implementation in construction companies
Authors
KeywordsTotal quality management
Contractor
TQM framework
Singapore
Issue Date2010
PublisherAmerican Society of Civil Engineers. The Journal's web site is located at http://www.pubs.asce.org/journals/me.html
Citation
Journal of Management in Engineering, 2010, v. 26 n. 3, p. 133-143 How to Cite?
AbstractAs a management philosophy, total quality management (TQM) is implemented differently in firms. This study investigates the implementation level and the types of TQM practices adopted in construction companies. Eight elements had been identified from both organizational-/management- and construction-related studies to represent the TQM spirit. These elements are top management leadership, customer management, people management, supplier management, quality information management, process management, organizational learning, and continual improvement. A questionnaire survey was conducted to solicit the implementation level of the identified TQM elements. The survey findings indicate that customer, process management, and top management leadership were implemented at a higher level than the remaining elements with quality information management implemented at the lowest level. Important practices that constitute each element were also identified. Based on the findings, we propose a TQM implementation framework for construction companies.
Persistent Identifierhttp://hdl.handle.net/10722/173992
ISSN
2015 Impact Factor: 1.84
2015 SCImago Journal Rankings: 1.060
ISI Accession Number ID

 

DC FieldValueLanguage
dc.contributor.authorKoh, TY-
dc.contributor.authorLow, SP-
dc.date.accessioned2012-11-07T09:18:33Z-
dc.date.available2012-11-07T09:18:33Z-
dc.date.issued2010-
dc.identifier.citationJournal of Management in Engineering, 2010, v. 26 n. 3, p. 133-143-
dc.identifier.issn0742-597X-
dc.identifier.urihttp://hdl.handle.net/10722/173992-
dc.description.abstractAs a management philosophy, total quality management (TQM) is implemented differently in firms. This study investigates the implementation level and the types of TQM practices adopted in construction companies. Eight elements had been identified from both organizational-/management- and construction-related studies to represent the TQM spirit. These elements are top management leadership, customer management, people management, supplier management, quality information management, process management, organizational learning, and continual improvement. A questionnaire survey was conducted to solicit the implementation level of the identified TQM elements. The survey findings indicate that customer, process management, and top management leadership were implemented at a higher level than the remaining elements with quality information management implemented at the lowest level. Important practices that constitute each element were also identified. Based on the findings, we propose a TQM implementation framework for construction companies.-
dc.languageeng-
dc.publisherAmerican Society of Civil Engineers. The Journal's web site is located at http://www.pubs.asce.org/journals/me.html-
dc.relation.ispartofJournal of Management in Engineering-
dc.rightsJournal of Management in Engineering. Copyright © American Society of Civil Engineers.-
dc.subjectTotal quality management-
dc.subjectContractor-
dc.subjectTQM framework-
dc.subjectSingapore-
dc.titleAn empiricist framework for TQM implementation in construction companiesen_US
dc.typeArticleen_US
dc.identifier.emailKoh, TY: ho599013@hkusua.hku.hk-
dc.identifier.emailLow, SP: bdglowsp@nus.edu.sg-
dc.description.naturepostprint-
dc.identifier.doi10.1061/(ASCE)ME.1943-5479.0000014-
dc.identifier.scopuseid_2-s2.0-77953569984-
dc.identifier.volume26-
dc.identifier.issue3-
dc.identifier.spage133-
dc.identifier.epage143-
dc.identifier.eissn1943-5479-
dc.identifier.isiWOS:000278908000004-
dc.publisher.placeUnited States-

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