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Article: Modified automatic teller machine prototype for older adults: A case study of participative approach to inclusive design

TitleModified automatic teller machine prototype for older adults: A case study of participative approach to inclusive design
Authors
Issue Date2009
PublisherPergamon. The Journal's web site is located at http://www.elsevier.com/locate/apergo
Citation
Applied Ergonomics, 2009, v. 40 n. 2, p. 151-160 How to Cite?
AbstractThe goal of this study was to enhance an existing automated teller machine (ATM) human-machine interface in order to accommodate the needs of older adults. Older adults were involved in the design and field test of the modified ATM prototype. The design of the user interface and functionality took the cognitive and physical abilities of older adults into account. The modified ATM system included only "cash withdrawal" and "transfer" functions based on the task demands and needs for services of older adults. One hundred and forty-one older adults (aged 60 or above) participated in the field test by operating modified or existing ATM systems. Those who operated the modified system were found to have significantly higher success rates than those who operated the existing system. The enhancement was most significant among older adults who had lower ATM-related abilities, a lower level of education, and no prior experience of using ATMs. This study demonstrates the usefulness of using a universal design and participatory approach to modify the existing ATM system for use by older adults. However, it also leads to a reduction in functionality of the enhanced system. Future studies should explore ways to develop a universal design ATM system which can satisfy the abilities and needs of all users in the entire population. © 2008 Elsevier Ltd. All rights reserved.
Persistent Identifierhttp://hdl.handle.net/10722/169057
ISSN
2015 Impact Factor: 1.713
2015 SCImago Journal Rankings: 1.212
ISI Accession Number ID
References

 

DC FieldValueLanguage
dc.contributor.authorChan, CCHen_US
dc.contributor.authorWong, AWKen_US
dc.contributor.authorLee, TMCen_US
dc.contributor.authorChi, Ien_US
dc.date.accessioned2012-10-08T03:41:16Z-
dc.date.available2012-10-08T03:41:16Z-
dc.date.issued2009en_US
dc.identifier.citationApplied Ergonomics, 2009, v. 40 n. 2, p. 151-160en_US
dc.identifier.issn0003-6870en_US
dc.identifier.urihttp://hdl.handle.net/10722/169057-
dc.description.abstractThe goal of this study was to enhance an existing automated teller machine (ATM) human-machine interface in order to accommodate the needs of older adults. Older adults were involved in the design and field test of the modified ATM prototype. The design of the user interface and functionality took the cognitive and physical abilities of older adults into account. The modified ATM system included only "cash withdrawal" and "transfer" functions based on the task demands and needs for services of older adults. One hundred and forty-one older adults (aged 60 or above) participated in the field test by operating modified or existing ATM systems. Those who operated the modified system were found to have significantly higher success rates than those who operated the existing system. The enhancement was most significant among older adults who had lower ATM-related abilities, a lower level of education, and no prior experience of using ATMs. This study demonstrates the usefulness of using a universal design and participatory approach to modify the existing ATM system for use by older adults. However, it also leads to a reduction in functionality of the enhanced system. Future studies should explore ways to develop a universal design ATM system which can satisfy the abilities and needs of all users in the entire population. © 2008 Elsevier Ltd. All rights reserved.en_US
dc.languageengen_US
dc.publisherPergamon. The Journal's web site is located at http://www.elsevier.com/locate/apergoen_US
dc.relation.ispartofApplied Ergonomicsen_US
dc.subject.meshAgeden_US
dc.subject.meshConsumer Participationen_US
dc.subject.meshEquipment Designen_US
dc.subject.meshFemaleen_US
dc.subject.meshHuman Engineeringen_US
dc.subject.meshHumansen_US
dc.subject.meshMaleen_US
dc.subject.meshMan-Machine Systemsen_US
dc.titleModified automatic teller machine prototype for older adults: A case study of participative approach to inclusive designen_US
dc.typeArticleen_US
dc.identifier.emailLee, TMC:tmclee@hku.hken_US
dc.identifier.authorityLee, TMC=rp00564en_US
dc.description.naturelink_to_subscribed_fulltexten_US
dc.identifier.doi10.1016/j.apergo.2008.02.023en_US
dc.identifier.pmid18455146-
dc.identifier.scopuseid_2-s2.0-56949097196en_US
dc.identifier.hkuros158098-
dc.relation.referenceshttp://www.scopus.com/mlt/select.url?eid=2-s2.0-56949097196&selection=ref&src=s&origin=recordpageen_US
dc.identifier.volume40en_US
dc.identifier.issue2en_US
dc.identifier.spage151en_US
dc.identifier.epage160en_US
dc.identifier.isiWOS:000262113600001-
dc.publisher.placeUnited Kingdomen_US
dc.identifier.scopusauthoridChan, CCH=16244174500en_US
dc.identifier.scopusauthoridWong, AWK=23570288500en_US
dc.identifier.scopusauthoridLee, TMC=7501437381en_US
dc.identifier.scopusauthoridChi, I=7005697907en_US
dc.identifier.citeulike3377130-

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