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Article: The quest for quality in public housing projects: A behaviour-to-outcome paradigm

TitleThe quest for quality in public housing projects: A behaviour-to-outcome paradigm
Authors
KeywordsBehaviour
Housing Quality
Iso 9000
Performance
Post-Occupancy Evaluation
Project Outcome
Issue Date2003
PublisherRoutledge. The Journal's web site is located at http://www.tandf.co.uk/journals/titles/01446193.asp
Citation
Construction Management And Economics, 2003, v. 21 n. 2, p. 147-158 How to Cite?
AbstractThis paper investigates the pursuit of quality in public housing projects through the implementation of ISO 9000 in the last decade in Hong Kong. A behaviour-to-performance-to-outcome paradigm is adopted to examine the process of this quality pursuit. The research was carried out in three stages to examine (1) the 'outcome' of the building product as assessed by the occupants by means of post-occupancy evaluation, (2) the 'performance' of the building product by analysing the buildings' defects lists and housing managers' perceptions of residents' feedback, and (3) the 'behaviour' of the contractors by investigating their awareness and adoption of total quality management.
Persistent Identifierhttp://hdl.handle.net/10722/168713
ISSN
2015 SCImago Journal Rankings: 0.967
References

 

DC FieldValueLanguage
dc.contributor.authorLiu, AMMen_US
dc.date.accessioned2012-10-08T03:31:44Z-
dc.date.available2012-10-08T03:31:44Z-
dc.date.issued2003en_US
dc.identifier.citationConstruction Management And Economics, 2003, v. 21 n. 2, p. 147-158en_US
dc.identifier.issn0144-6193en_US
dc.identifier.urihttp://hdl.handle.net/10722/168713-
dc.description.abstractThis paper investigates the pursuit of quality in public housing projects through the implementation of ISO 9000 in the last decade in Hong Kong. A behaviour-to-performance-to-outcome paradigm is adopted to examine the process of this quality pursuit. The research was carried out in three stages to examine (1) the 'outcome' of the building product as assessed by the occupants by means of post-occupancy evaluation, (2) the 'performance' of the building product by analysing the buildings' defects lists and housing managers' perceptions of residents' feedback, and (3) the 'behaviour' of the contractors by investigating their awareness and adoption of total quality management.en_US
dc.languageengen_US
dc.publisherRoutledge. The Journal's web site is located at http://www.tandf.co.uk/journals/titles/01446193.aspen_US
dc.relation.ispartofConstruction Management and Economicsen_US
dc.subjectBehaviouren_US
dc.subjectHousing Qualityen_US
dc.subjectIso 9000en_US
dc.subjectPerformanceen_US
dc.subjectPost-Occupancy Evaluationen_US
dc.subjectProject Outcomeen_US
dc.titleThe quest for quality in public housing projects: A behaviour-to-outcome paradigmen_US
dc.typeArticleen_US
dc.identifier.emailLiu, AMM:ammliu@hkucc.hku.hken_US
dc.identifier.authorityLiu, AMM=rp01432en_US
dc.description.naturelink_to_subscribed_fulltexten_US
dc.identifier.doi10.1080/0144619032000049700en_US
dc.identifier.scopuseid_2-s2.0-0038643585en_US
dc.relation.referenceshttp://www.scopus.com/mlt/select.url?eid=2-s2.0-0038643585&selection=ref&src=s&origin=recordpageen_US
dc.identifier.volume21en_US
dc.identifier.issue2en_US
dc.identifier.spage147en_US
dc.identifier.epage158en_US
dc.publisher.placeUnited Kingdomen_US
dc.identifier.scopusauthoridLiu, AMM=7402583118en_US

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