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Article: A manpower allocation model of job specialization

TitleA manpower allocation model of job specialization
Authors
Issue Date1993
PublisherPalgrave Macmillan Ltd. The Journal's web site is located at http://www.palgrave-journals.com/jors/index.html
Citation
Journal Of The Operational Research Society, 1993, v. 44 n. 10, p. 983-989 How to Cite?
AbstractA major copier machine company in Hong Kong presently faces the problem of providing effective servicing and repairing support to its four service regions. Due to the shortage of skilled technicians and the variety of jobs to be handled by technicians of differing skill levels, its Service Department appears to be understaffed, experiencing substantial daily backlogs. This study concentrates on a new perspective of operation: the assignment of technicians at each skill level to specialize in a single type of job in one of the four regions. The objective is to maximize the overall daily number of completed service calls. A mathematical model is developed to handle this specialized allocation problem, where the average travel time (forming part of the coefficient of one of the model's variables) of a technician servicing a type of job in a region is dependent on the decision variables - the composition of the whole team. This results in what we call a mixed integer non-linear programme with variable coefficients. An exact solution is obtained by an iterative algorithm with an overall dynamic programming approach. Sample numerical results are also reported.
Persistent Identifierhttp://hdl.handle.net/10722/156060
ISSN
2015 Impact Factor: 1.225
2015 SCImago Journal Rankings: 1.026
ISI Accession Number ID

 

DC FieldValueLanguage
dc.contributor.authorChu, SCKen_US
dc.contributor.authorLin, CKYen_US
dc.date.accessioned2012-08-08T08:40:14Z-
dc.date.available2012-08-08T08:40:14Z-
dc.date.issued1993en_US
dc.identifier.citationJournal Of The Operational Research Society, 1993, v. 44 n. 10, p. 983-989en_US
dc.identifier.issn0160-5682en_US
dc.identifier.urihttp://hdl.handle.net/10722/156060-
dc.description.abstractA major copier machine company in Hong Kong presently faces the problem of providing effective servicing and repairing support to its four service regions. Due to the shortage of skilled technicians and the variety of jobs to be handled by technicians of differing skill levels, its Service Department appears to be understaffed, experiencing substantial daily backlogs. This study concentrates on a new perspective of operation: the assignment of technicians at each skill level to specialize in a single type of job in one of the four regions. The objective is to maximize the overall daily number of completed service calls. A mathematical model is developed to handle this specialized allocation problem, where the average travel time (forming part of the coefficient of one of the model's variables) of a technician servicing a type of job in a region is dependent on the decision variables - the composition of the whole team. This results in what we call a mixed integer non-linear programme with variable coefficients. An exact solution is obtained by an iterative algorithm with an overall dynamic programming approach. Sample numerical results are also reported.en_US
dc.languageengen_US
dc.publisherPalgrave Macmillan Ltd. The Journal's web site is located at http://www.palgrave-journals.com/jors/index.htmlen_US
dc.relation.ispartofJournal of the Operational Research Societyen_US
dc.titleA manpower allocation model of job specializationen_US
dc.typeArticleen_US
dc.identifier.emailChu, Sydney CK:schu@hkucc.hku.hken_US
dc.identifier.authorityChu, Sydney CK=rp00685en_US
dc.description.naturelink_to_subscribed_fulltexten_US
dc.identifier.doi10.2307/2584233-
dc.identifier.scopuseid_2-s2.0-0027684839en_US
dc.identifier.hkuros35793-
dc.identifier.volume44en_US
dc.identifier.issue10en_US
dc.identifier.spage983en_US
dc.identifier.epage989en_US
dc.identifier.isiWOS:A1993MB18300003-
dc.publisher.placeUnited Kingdomen_US
dc.identifier.scopusauthoridChu, Sydney CK=7403619384en_US
dc.identifier.scopusauthoridLin, Carrie KY=8067230800en_US

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