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Article: Qualitative techniques to investigate how patients evaluate dentists: A pilot study

TitleQualitative techniques to investigate how patients evaluate dentists: A pilot study
Authors
Issue Date2000
PublisherBlackwell Munksgaard. The Journal's web site is located at http://www.blackwellpublishing.com/journals/COM
Citation
Community Dentistry And Oral Epidemiology, 2000, v. 28 n. 4, p. 257-266 How to Cite?
AbstractObjectives: Most previous studies have portrayed patient satisfaction as a rather simple outcome based solely on patient perceptions. The goal of this pilot study was to determine if evidence could be found to support the view that patient evaluation is a more complex process better explained by drawing on the theories of 'disconfirmation of expectations' and 'attribution'. Methods: A qualitative methodological approach was chosen with data collection being achieved by means of four focus group interviews comprising a total of 25 participants (16 women and 9 men, mean age 43.8 years, standard deviation of 14.45) representing a wider population of adults (over the age of 18) who had attended for dental treatment within the previous 12 months. Results: Analysis suggests that patient perceptions of dental practice alone do not fully account for the way patients evaluate dentists. Disconfirmation of expectations does take place during the evaluation process. Equally, patients appear to apply the attributional concepts of 'duty' and 'culpability' to determine either satisfaction or dissatisfaction. Conclusions: A better understanding of patient satisfaction, and the evaluation process that leads to satisfaction, can only be achieved if, in addition to patient perceptions, other antecedent factors such as patient expectations and desires are considered. Disconfirmation and attribution theory do appear to play an important role in this process and warrant further investigation.
Persistent Identifierhttp://hdl.handle.net/10722/154112
ISSN
2015 Impact Factor: 2.233
2015 SCImago Journal Rankings: 1.111
ISI Accession Number ID
References

 

DC FieldValueLanguage
dc.contributor.authorNewsome, PRHen_US
dc.contributor.authorWright, GHen_US
dc.date.accessioned2012-08-08T08:23:19Z-
dc.date.available2012-08-08T08:23:19Z-
dc.date.issued2000en_US
dc.identifier.citationCommunity Dentistry And Oral Epidemiology, 2000, v. 28 n. 4, p. 257-266en_US
dc.identifier.issn0301-5661en_US
dc.identifier.urihttp://hdl.handle.net/10722/154112-
dc.description.abstractObjectives: Most previous studies have portrayed patient satisfaction as a rather simple outcome based solely on patient perceptions. The goal of this pilot study was to determine if evidence could be found to support the view that patient evaluation is a more complex process better explained by drawing on the theories of 'disconfirmation of expectations' and 'attribution'. Methods: A qualitative methodological approach was chosen with data collection being achieved by means of four focus group interviews comprising a total of 25 participants (16 women and 9 men, mean age 43.8 years, standard deviation of 14.45) representing a wider population of adults (over the age of 18) who had attended for dental treatment within the previous 12 months. Results: Analysis suggests that patient perceptions of dental practice alone do not fully account for the way patients evaluate dentists. Disconfirmation of expectations does take place during the evaluation process. Equally, patients appear to apply the attributional concepts of 'duty' and 'culpability' to determine either satisfaction or dissatisfaction. Conclusions: A better understanding of patient satisfaction, and the evaluation process that leads to satisfaction, can only be achieved if, in addition to patient perceptions, other antecedent factors such as patient expectations and desires are considered. Disconfirmation and attribution theory do appear to play an important role in this process and warrant further investigation.en_US
dc.languageengen_US
dc.publisherBlackwell Munksgaard. The Journal's web site is located at http://www.blackwellpublishing.com/journals/COMen_US
dc.relation.ispartofCommunity Dentistry and Oral Epidemiologyen_US
dc.subject.meshAdulten_US
dc.subject.meshAgeden_US
dc.subject.meshDentist-Patient Relationsen_US
dc.subject.meshDentists - Psychologyen_US
dc.subject.meshFemaleen_US
dc.subject.meshFocus Groupsen_US
dc.subject.meshHealth Services Research - Methodsen_US
dc.subject.meshHumansen_US
dc.subject.meshInterviews As Topicen_US
dc.subject.meshMaleen_US
dc.subject.meshMiddle Ageden_US
dc.subject.meshModels, Psychologicalen_US
dc.subject.meshPatient Satisfactionen_US
dc.subject.meshPilot Projectsen_US
dc.subject.meshQuestionnairesen_US
dc.subject.meshReproducibility Of Resultsen_US
dc.titleQualitative techniques to investigate how patients evaluate dentists: A pilot studyen_US
dc.typeArticleen_US
dc.identifier.emailNewsome, PRH:newsome@hkucc.hku.hken_US
dc.identifier.authorityNewsome, PRH=rp00017en_US
dc.description.naturelink_to_subscribed_fulltexten_US
dc.identifier.pmid10901404en_US
dc.identifier.scopuseid_2-s2.0-0034242841en_US
dc.identifier.hkuros50994-
dc.relation.referenceshttp://www.scopus.com/mlt/select.url?eid=2-s2.0-0034242841&selection=ref&src=s&origin=recordpageen_US
dc.identifier.volume28en_US
dc.identifier.issue4en_US
dc.identifier.spage257en_US
dc.identifier.epage266en_US
dc.identifier.isiWOS:000087973200003-
dc.publisher.placeDenmarken_US
dc.identifier.scopusauthoridNewsome, PRH=35830103400en_US
dc.identifier.scopusauthoridWright, GH=7402847854en_US

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