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Article: A review of patient satisfaction: 1. Concepts of satisfaction

TitleA review of patient satisfaction: 1. Concepts of satisfaction
Authors
Issue Date1999
PublisherNature Publishing Group. The Journal's web site is located at http://www.bdj.co.uk
Citation
British Dental Journal, 1999, v. 186 n. 4, p. 161-165 How to Cite?
AbstractAgainst a background of growing consumerism, satisfying patients has become a key task for all healthcare providers. This paper reviews current conceptual models of consumer satisfaction, including the one most dominant in the marketing literature - disconfirmation theory. © British Dental Journal 1999.
Persistent Identifierhttp://hdl.handle.net/10722/154080
ISSN
2015 Impact Factor: 0.997
2015 SCImago Journal Rankings: 0.461
ISI Accession Number ID
References

 

DC FieldValueLanguage
dc.contributor.authorNewsome, PRHen_US
dc.contributor.authorWright, GHen_US
dc.date.accessioned2012-08-08T08:23:10Z-
dc.date.available2012-08-08T08:23:10Z-
dc.date.issued1999en_US
dc.identifier.citationBritish Dental Journal, 1999, v. 186 n. 4, p. 161-165en_US
dc.identifier.issn0007-0610en_US
dc.identifier.urihttp://hdl.handle.net/10722/154080-
dc.description.abstractAgainst a background of growing consumerism, satisfying patients has become a key task for all healthcare providers. This paper reviews current conceptual models of consumer satisfaction, including the one most dominant in the marketing literature - disconfirmation theory. © British Dental Journal 1999.en_US
dc.languageengen_US
dc.publisherNature Publishing Group. The Journal's web site is located at http://www.bdj.co.uken_US
dc.relation.ispartofBritish Dental Journalen_US
dc.subject.meshAttitude To Healthen_US
dc.subject.meshConsumer Advocacyen_US
dc.subject.meshDelivery Of Health Careen_US
dc.subject.meshDental Careen_US
dc.subject.meshHealth Knowledge, Attitudes, Practiceen_US
dc.subject.meshHumansen_US
dc.subject.meshMarketing Of Health Servicesen_US
dc.subject.meshPatient Satisfactionen_US
dc.subject.meshProfessional-Patient Relationsen_US
dc.subject.meshQuality Assurance, Health Careen_US
dc.subject.meshQuality Of Health Careen_US
dc.titleA review of patient satisfaction: 1. Concepts of satisfactionen_US
dc.typeArticleen_US
dc.identifier.emailNewsome, PRH:newsome@hkucc.hku.hken_US
dc.identifier.authorityNewsome, PRH=rp00017en_US
dc.description.naturelink_to_subscribed_fulltexten_US
dc.identifier.pmid10205951-
dc.identifier.scopuseid_2-s2.0-0033608281en_US
dc.identifier.hkuros46063-
dc.relation.referenceshttp://www.scopus.com/mlt/select.url?eid=2-s2.0-0033608281&selection=ref&src=s&origin=recordpageen_US
dc.identifier.volume186en_US
dc.identifier.issue4en_US
dc.identifier.spage161en_US
dc.identifier.epage165en_US
dc.identifier.isiWOS:000079899700007-
dc.publisher.placeUnited Kingdomen_US
dc.identifier.scopusauthoridNewsome, PRH=35830103400en_US
dc.identifier.scopusauthoridWright, GH=7402847854en_US

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