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Article: Strategy implementation and public service performance

TitleStrategy implementation and public service performance
Authors
KeywordsImplementation
Miles and snow
Performance
Strategy
Issue Date2011
PublisherSage Publications, Inc. The Journal's web site is located at http://www.sagepub.com/journal.aspx?pid=12
Citation
Administration & Society, 2011, v. 43 n. 6, p. 643-671 How to Cite?
AbstractMuch has been written about implementation in the public sector, but little is known about organizational implementation styles and their consequences for performance. The authors' evidence shows that implementation style matters but only in combination with appropriate strategic choices. None of the established styles of implementation (rational, incremental, and 'no clear approach') by themselves are likely to lead to better performance. However, when the authors incorporate the strategic orientation of the organization (defender, prospector, and reactor), they find that it has an important moderating effect on the relationship between implementation style and service performance. Their evidence suggests that public organizations need to achieve a fit between strategic orientation and style of implementation if higher levels of performance are to be attained. © 2011 SAGE Publications.
Persistent Identifierhttp://hdl.handle.net/10722/153250
ISSN
2015 Impact Factor: 0.891
2015 SCImago Journal Rankings: 0.880
ISI Accession Number ID
References

 

DC FieldValueLanguage
dc.contributor.authorAndrews, Ren_HK
dc.contributor.authorBoyne, GAen_HK
dc.contributor.authorLaw, Jen_HK
dc.contributor.authorWalker, RMen_HK
dc.date.accessioned2012-07-16T10:02:02Z-
dc.date.available2012-07-16T10:02:02Z-
dc.date.issued2011en_HK
dc.identifier.citationAdministration & Society, 2011, v. 43 n. 6, p. 643-671en_HK
dc.identifier.issn0095-3997en_HK
dc.identifier.urihttp://hdl.handle.net/10722/153250-
dc.description.abstractMuch has been written about implementation in the public sector, but little is known about organizational implementation styles and their consequences for performance. The authors' evidence shows that implementation style matters but only in combination with appropriate strategic choices. None of the established styles of implementation (rational, incremental, and 'no clear approach') by themselves are likely to lead to better performance. However, when the authors incorporate the strategic orientation of the organization (defender, prospector, and reactor), they find that it has an important moderating effect on the relationship between implementation style and service performance. Their evidence suggests that public organizations need to achieve a fit between strategic orientation and style of implementation if higher levels of performance are to be attained. © 2011 SAGE Publications.en_HK
dc.languageengen_US
dc.publisherSage Publications, Inc. The Journal's web site is located at http://www.sagepub.com/journal.aspx?pid=12en_HK
dc.relation.ispartofAdministration & Societyen_HK
dc.rightsAdministration & Society. Copyright © Sage Publications, Inc.en_US
dc.subjectImplementationen_HK
dc.subjectMiles and snowen_HK
dc.subjectPerformanceen_HK
dc.subjectStrategyen_HK
dc.titleStrategy implementation and public service performanceen_HK
dc.typeArticleen_HK
dc.identifier.emailWalker, RM: rwalker@hkucc.hku.hken_HK
dc.identifier.authorityWalker, RM=rp00876en_HK
dc.description.naturelink_to_subscribed_fulltext-
dc.identifier.doi10.1177/0095399711412730en_HK
dc.identifier.scopuseid_2-s2.0-81455136808en_HK
dc.identifier.hkuros200603en_US
dc.relation.referenceshttp://www.scopus.com/mlt/select.url?eid=2-s2.0-81455136808&selection=ref&src=s&origin=recordpageen_HK
dc.identifier.volume43en_HK
dc.identifier.issue6en_HK
dc.identifier.spage643en_HK
dc.identifier.epage671en_HK
dc.identifier.isiWOS:000297224100002-
dc.publisher.placeUnited Statesen_HK
dc.identifier.scopusauthoridWalker, RM=7404929478en_HK
dc.identifier.scopusauthoridLaw, J=7202548563en_HK
dc.identifier.scopusauthoridBoyne, GA=7004356569en_HK
dc.identifier.scopusauthoridAndrews, R=9637387400en_HK

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