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Article: Satisfaction with inpatient care in a population-based Hong Kong Chinese sample

TitleSatisfaction with inpatient care in a population-based Hong Kong Chinese sample
Authors
Issue Date2010
PublisherB M J Publishing Group. The Journal's web site is located at http://qhc.bmjjournals.com/
Citation
Quality And Safety In Health Care, 2010, v. 19 n. 3, p. 173-181 How to Cite?
AbstractObjective To measure self-reported inpatient experience in Hong Kong. Design Data were derived from the 2005 Thematic Household Survey. Setting and participants 24 364 non-institutional and 3390 institutionalised respondents aged at least 18 years systematically drawn to represent the Hong Kong adult population, 6.9% of whom were admitted at least once as an inpatient during the previous 12 months. Data from this group was analysed. Main outcome measure Picker Patient Experience Questionnaire-15. Results Overall, respondents scored their last inpatient episode 39.6 (range=0-100, the lower the score, the better the patient experience). Patients who sought care from private hospitals reported a lower Picker Patient Experience Questionnaire-15 score than those cared for in public facilities (31.1 vs 41.8 respectively, p<0.001). We observed substantial differences between public hospital geographic clusters that were confirmed by multivariable regression. When benchmarked against the UK, Germany and the USA, Hong Kong patients tended to report a significantly higher number of problems. Conclusions We found systematic differences between the level of satisfaction and type of problems reported by Hong Kong Chinese compared to those in Euro-American settings. The observed heterogeneities among different public hospitals, between the private and public sectors, and among subgroups of inpatients should provide an evidence based on which quality improvement initiatives can be designed and evaluated.
Persistent Identifierhttp://hdl.handle.net/10722/151716
ISSN
2012 Impact Factor: 2.16
2013 SCImago Journal Rankings: 1.108
ISI Accession Number ID
References

 

DC FieldValueLanguage
dc.contributor.authorChan, SKKen_HK
dc.contributor.authorWong, IOLen_HK
dc.contributor.authorTin, KYKen_HK
dc.contributor.authorFung, Aen_HK
dc.contributor.authorJohnston, JMen_HK
dc.contributor.authorLeung, GMen_HK
dc.date.accessioned2012-06-26T06:27:03Z-
dc.date.available2012-06-26T06:27:03Z-
dc.date.issued2010en_HK
dc.identifier.citationQuality And Safety In Health Care, 2010, v. 19 n. 3, p. 173-181en_HK
dc.identifier.issn1475-3898en_HK
dc.identifier.urihttp://hdl.handle.net/10722/151716-
dc.description.abstractObjective To measure self-reported inpatient experience in Hong Kong. Design Data were derived from the 2005 Thematic Household Survey. Setting and participants 24 364 non-institutional and 3390 institutionalised respondents aged at least 18 years systematically drawn to represent the Hong Kong adult population, 6.9% of whom were admitted at least once as an inpatient during the previous 12 months. Data from this group was analysed. Main outcome measure Picker Patient Experience Questionnaire-15. Results Overall, respondents scored their last inpatient episode 39.6 (range=0-100, the lower the score, the better the patient experience). Patients who sought care from private hospitals reported a lower Picker Patient Experience Questionnaire-15 score than those cared for in public facilities (31.1 vs 41.8 respectively, p<0.001). We observed substantial differences between public hospital geographic clusters that were confirmed by multivariable regression. When benchmarked against the UK, Germany and the USA, Hong Kong patients tended to report a significantly higher number of problems. Conclusions We found systematic differences between the level of satisfaction and type of problems reported by Hong Kong Chinese compared to those in Euro-American settings. The observed heterogeneities among different public hospitals, between the private and public sectors, and among subgroups of inpatients should provide an evidence based on which quality improvement initiatives can be designed and evaluated.en_HK
dc.languageengen_US
dc.publisherB M J Publishing Group. The Journal's web site is located at http://qhc.bmjjournals.com/en_HK
dc.relation.ispartofQuality and Safety in Health Careen_HK
dc.subject.meshAdolescenten_HK
dc.subject.meshAdulten_HK
dc.subject.meshData Collectionen_HK
dc.subject.meshFemaleen_HK
dc.subject.meshHong Kongen_HK
dc.subject.meshHospitals, Private - standardsen_HK
dc.subject.meshHospitals, Public - standardsen_HK
dc.subject.meshHumansen_HK
dc.subject.meshInpatients - psychology - statistics & numerical dataen_HK
dc.subject.meshMaleen_HK
dc.subject.meshPatient Satisfactionen_HK
dc.subject.meshQuestionnairesen_HK
dc.titleSatisfaction with inpatient care in a population-based Hong Kong Chinese sampleen_HK
dc.typeArticleen_HK
dc.identifier.emailWong, IOL: iolwong@hku.hken_HK
dc.identifier.emailTin, KYK: tinyiukei@hkucc.hku.hken_HK
dc.identifier.emailJohnston, JM: jjohnsto@hku.hken_HK
dc.identifier.emailLeung, GM: gmleung@hkucc.hku.hken_HK
dc.identifier.authorityWong, IOL=rp01806en_HK
dc.identifier.authorityTin, KYK=rp00494en_HK
dc.identifier.authorityJohnston, JM=rp00375en_HK
dc.identifier.authorityLeung, GM=rp00460en_HK
dc.description.naturelink_to_subscribed_fulltexten_US
dc.identifier.doi10.1136/qshc.2007.026013en_HK
dc.identifier.pmid20123761-
dc.identifier.scopuseid_2-s2.0-77953856348en_HK
dc.relation.referenceshttp://www.scopus.com/mlt/select.url?eid=2-s2.0-77953856348&selection=ref&src=s&origin=recordpageen_HK
dc.identifier.volume19en_HK
dc.identifier.issue3en_HK
dc.identifier.spage173en_HK
dc.identifier.epage181en_HK
dc.identifier.eissn2044-5423-
dc.identifier.isiWOS:000279355700004-
dc.publisher.placeUnited Kingdomen_HK
dc.identifier.scopusauthoridChan, SKK=24472757900en_HK
dc.identifier.scopusauthoridWong, IOL=7102513940en_HK
dc.identifier.scopusauthoridTin, KYK=7003796897en_HK
dc.identifier.scopusauthoridFung, A=20433494200en_HK
dc.identifier.scopusauthoridJohnston, JM=7403397964en_HK
dc.identifier.scopusauthoridLeung, GM=7007159841en_HK

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