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Article: Management of queues in out-patient departments: the use of computer simulation.

TitleManagement of queues in out-patient departments: the use of computer simulation.
Authors
Issue Date1996
PublisherEmerald Group Publishing Limited. The Journal's web site is located at http://www.emeraldinsight.com/info/journals/jhom/jhom.jsp
Citation
Journal Of Management In Medicine, 1996, v. 10 n. 6, p. 50-58, 3 How to Cite?
AbstractNotes that patients attending public outpatient departments in Hong Kong spend a long time waiting for a short consultation, that clinics are congested and that both staff and patients are dissatisfied. Points out that experimentation of management changes in a busy clinical environment can be both expensive and difficult. Demonstrates computerized simulation modelling as a potential tool for clarifying processes occurring within such systems, improving clinic operation by suggesting possible answers to problems identified and evaluating the solutions, without interfering with the clinic routine. Adds that solutions can be implemented after they had proved to be successful on the model. Demonstrates some ways in which managers in health care facilities can benefit from the use of computerized simulation modelling. Specifically, shows the effect of changing the duration of consultation and the effect of the application of an appointment system on patients' waiting time.
Persistent Identifierhttp://hdl.handle.net/10722/151602
ISSN

 

DC FieldValueLanguage
dc.contributor.authorAharonsonDaniel, Len_US
dc.contributor.authorPaul, RJen_US
dc.contributor.authorHedley, AJen_US
dc.date.accessioned2012-06-26T06:25:20Z-
dc.date.available2012-06-26T06:25:20Z-
dc.date.issued1996en_US
dc.identifier.citationJournal Of Management In Medicine, 1996, v. 10 n. 6, p. 50-58, 3en_US
dc.identifier.issn0268-9235en_US
dc.identifier.urihttp://hdl.handle.net/10722/151602-
dc.description.abstractNotes that patients attending public outpatient departments in Hong Kong spend a long time waiting for a short consultation, that clinics are congested and that both staff and patients are dissatisfied. Points out that experimentation of management changes in a busy clinical environment can be both expensive and difficult. Demonstrates computerized simulation modelling as a potential tool for clarifying processes occurring within such systems, improving clinic operation by suggesting possible answers to problems identified and evaluating the solutions, without interfering with the clinic routine. Adds that solutions can be implemented after they had proved to be successful on the model. Demonstrates some ways in which managers in health care facilities can benefit from the use of computerized simulation modelling. Specifically, shows the effect of changing the duration of consultation and the effect of the application of an appointment system on patients' waiting time.en_US
dc.languageengen_US
dc.publisherEmerald Group Publishing Limited. The Journal's web site is located at http://www.emeraldinsight.com/info/journals/jhom/jhom.jspen_US
dc.relation.ispartofJournal of management in medicineen_US
dc.subject.meshAppointments And Schedulesen_US
dc.subject.meshComputer Simulationen_US
dc.subject.meshEfficiency, Organizationalen_US
dc.subject.meshHealth Services Research - Methodsen_US
dc.subject.meshHong Kongen_US
dc.subject.meshModels, Organizationalen_US
dc.subject.meshOffice Visitsen_US
dc.subject.meshOutpatient Clinics, Hospital - Organization & Administration - Utilizationen_US
dc.subject.meshProcess Assessment (Health Care) - Methodsen_US
dc.subject.meshTime Managementen_US
dc.subject.meshTime And Motion Studiesen_US
dc.subject.meshWaiting Listsen_US
dc.titleManagement of queues in out-patient departments: the use of computer simulation.en_US
dc.typeArticleen_US
dc.identifier.emailHedley, AJ:hrmrajh@hkucc.hku.hken_US
dc.identifier.authorityHedley, AJ=rp00357en_US
dc.description.naturelink_to_subscribed_fulltexten_US
dc.identifier.pmid10538033-
dc.identifier.scopuseid_2-s2.0-18844469354en_US
dc.identifier.volume10en_US
dc.identifier.issue6en_US
dc.identifier.spage50en_US
dc.identifier.epage58, 3en_US
dc.publisher.placeUnited Kingdomen_US
dc.identifier.scopusauthoridAharonsonDaniel, L=6603640538en_US
dc.identifier.scopusauthoridPaul, RJ=7401551339en_US
dc.identifier.scopusauthoridHedley, AJ=7102584095en_US

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