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Article: How do we measure consumer opinions of outpatient clinics?

TitleHow do we measure consumer opinions of outpatient clinics?
Authors
Jones, RBCarnon, AGWylie, HHedley, AJ
Issue Date1993
PublisherWB Saunders Co Ltd. The Journal's web site is located at http://www.elsevier.com/locate/puhe
Citation
Public Health, 1993, v. 107 n. 4, p. 235-241 How to Cite?
DOI: http://dx.doi.org/10.1016/S0033-3506(05)80502-5
AbstractConsumer opinion of care in outpatient departments is increasingly seen as an important measure in the process of quality assurance. However, there are many ways of measuring consumer opinion. The aim of this series of studies was to compare different methods so as to throw light on when and where to use them. What is revealed is that there is no one right answer; instead, a combination of methods will allow the development of a balanced view of consumer opinion and an agenda for action.
Persistent Identifierhttp://hdl.handle.net/10722/151507
ISSN
0033-3506
2021 Impact Factor: 4.984
2020 SCImago Journal Rankings: 0.826
ISI Accession Number ID
WOS:A1993LL45200003

 

DC FieldValueLanguage
dc.contributor.authorJones, RBen_US
dc.contributor.authorCarnon, AGen_US
dc.contributor.authorWylie, Hen_US
dc.contributor.authorHedley, AJen_US
dc.date.accessioned2012-06-26T06:24:06Z-
dc.date.available2012-06-26T06:24:06Z-
dc.date.issued1993en_US
dc.identifier.citationPublic Health, 1993, v. 107 n. 4, p. 235-241en_US
dc.identifier.issn0033-3506en_US
dc.identifier.urihttp://hdl.handle.net/10722/151507-
dc.description.abstractConsumer opinion of care in outpatient departments is increasingly seen as an important measure in the process of quality assurance. However, there are many ways of measuring consumer opinion. The aim of this series of studies was to compare different methods so as to throw light on when and where to use them. What is revealed is that there is no one right answer; instead, a combination of methods will allow the development of a balanced view of consumer opinion and an agenda for action.en_US
dc.languageengen_US
dc.publisherWB Saunders Co Ltd. The Journal's web site is located at http://www.elsevier.com/locate/puheen_US
dc.relation.ispartofPublic Healthen_US
dc.subject.meshAge Factorsen_US
dc.subject.meshAmbulatory Care Facilities - Standardsen_US
dc.subject.meshEmploymenten_US
dc.subject.meshFemaleen_US
dc.subject.meshGreat Britainen_US
dc.subject.meshHealth Services Research - Methodsen_US
dc.subject.meshHumansen_US
dc.subject.meshInterviews As Topicen_US
dc.subject.meshMaleen_US
dc.subject.meshMiddle Ageden_US
dc.subject.meshPatient Satisfaction - Statistics & Numerical Dataen_US
dc.subject.meshQuality Assurance, Health Careen_US
dc.subject.meshQuestionnairesen_US
dc.subject.meshReproducibility Of Resultsen_US
dc.subject.meshSocial Classen_US
dc.titleHow do we measure consumer opinions of outpatient clinics?en_US
dc.typeArticleen_US
dc.identifier.emailHedley, AJ:hrmrajh@hkucc.hku.hken_US
dc.identifier.authorityHedley, AJ=rp00357en_US
dc.description.naturelink_to_subscribed_fulltexten_US
dc.identifier.doi10.1016/S0033-3506(05)80502-5-
dc.identifier.pmid8356205-
dc.identifier.scopuseid_2-s2.0-0027163249en_US
dc.identifier.volume107en_US
dc.identifier.issue4en_US
dc.identifier.spage235en_US
dc.identifier.epage241en_US
dc.identifier.isiWOS:A1993LL45200003-
dc.publisher.placeUnited Kingdomen_US
dc.identifier.scopusauthoridJones, RB=10042286500en_US
dc.identifier.scopusauthoridCarnon, AG=6506510304en_US
dc.identifier.scopusauthoridWylie, H=10939267000en_US
dc.identifier.scopusauthoridHedley, AJ=7102584095en_US
dc.identifier.issnl0033-3506-

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