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Article: Reducing non-attendance in an outpatient clinic

TitleReducing non-attendance in an outpatient clinic
Authors
Issue Date1988
PublisherWB Saunders Co Ltd. The Journal's web site is located at http://www.elsevier.com/locate/puhe
Citation
Public Health, 1988, v. 102 n. 4, p. 385-391 How to Cite?
AbstractNon-attendance in outpatient clinics wastes health service resources and may be the cause of unnecessary morbidity. However it can be reduced by better clinic organisation. The costs of non-attendance and the characteristics of non-attenders have been studied using a clinical information system. The system also facilitated the use of a patient questionnaire for non-attenders to confirm their intention to attend for an alternative appointment. Use of the questionnaires was associated with a reduction in non-attendance from 46% to 29% with a benefit to cost ratio of about three fold. The questionnaires may exert their effect by emphasising the importance of keeping appointments or by opening up a new channel of communication but this is only one course of action, amongst the several alternatives, which should be tried to reduce the level and effects of non-attendance in outpatient clinics.
Persistent Identifierhttp://hdl.handle.net/10722/151464
ISSN
2015 Impact Factor: 1.566
2015 SCImago Journal Rankings: 0.758
ISI Accession Number ID

 

DC FieldValueLanguage
dc.contributor.authorJones, RBen_US
dc.contributor.authorHedley, AJen_US
dc.date.accessioned2012-06-26T06:23:39Z-
dc.date.available2012-06-26T06:23:39Z-
dc.date.issued1988en_US
dc.identifier.citationPublic Health, 1988, v. 102 n. 4, p. 385-391en_US
dc.identifier.issn0033-3506en_US
dc.identifier.urihttp://hdl.handle.net/10722/151464-
dc.description.abstractNon-attendance in outpatient clinics wastes health service resources and may be the cause of unnecessary morbidity. However it can be reduced by better clinic organisation. The costs of non-attendance and the characteristics of non-attenders have been studied using a clinical information system. The system also facilitated the use of a patient questionnaire for non-attenders to confirm their intention to attend for an alternative appointment. Use of the questionnaires was associated with a reduction in non-attendance from 46% to 29% with a benefit to cost ratio of about three fold. The questionnaires may exert their effect by emphasising the importance of keeping appointments or by opening up a new channel of communication but this is only one course of action, amongst the several alternatives, which should be tried to reduce the level and effects of non-attendance in outpatient clinics.en_US
dc.languageengen_US
dc.publisherWB Saunders Co Ltd. The Journal's web site is located at http://www.elsevier.com/locate/puheen_US
dc.relation.ispartofPublic Healthen_US
dc.subject.meshAdulten_US
dc.subject.meshAgeden_US
dc.subject.meshAmbulatory Care Facilities - Economicsen_US
dc.subject.meshAppointments And Schedulesen_US
dc.subject.meshAttitude To Healthen_US
dc.subject.meshCost-Benefit Analysisen_US
dc.subject.meshFemaleen_US
dc.subject.meshGreat Britainen_US
dc.subject.meshHumansen_US
dc.subject.meshMaleen_US
dc.subject.meshMiddle Ageden_US
dc.subject.meshPatient Dropoutsen_US
dc.titleReducing non-attendance in an outpatient clinicen_US
dc.typeArticleen_US
dc.identifier.emailHedley, AJ:hrmrajh@hkucc.hku.hken_US
dc.identifier.authorityHedley, AJ=rp00357en_US
dc.description.naturelink_to_subscribed_fulltexten_US
dc.identifier.pmid3146103-
dc.identifier.scopuseid_2-s2.0-0023750007en_US
dc.identifier.volume102en_US
dc.identifier.issue4en_US
dc.identifier.spage385en_US
dc.identifier.epage391en_US
dc.identifier.isiWOS:A1988P361700014-
dc.publisher.placeUnited Kingdomen_US
dc.identifier.scopusauthoridJones, RB=10042286500en_US
dc.identifier.scopusauthoridHedley, AJ=7102584095en_US

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