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Article: Improving satisfaction through conflict stimulation and resolution in value management in construction projects

TitleImproving satisfaction through conflict stimulation and resolution in value management in construction projects
Authors
KeywordsConflict
Construction Industry
Project Management
Value Engineering
Issue Date2002
PublisherAmerican Society of Civil Engineers. The Journal's web site is located at http://www.pubs.asce.org/journals/me.html
Citation
Journal of Management in Engineering, 2002, v. 18 n. 2, p. 68-75 How to Cite?
AbstractValue management is a goal-setting process that aims to satisfy the client's project requirements. However, goals cannot always be easily identified or agreed upon due to conflicts among project participants and/or objectives. Conflict is often conceived of as detrimental to the effective operation of a team. Cognitive scientists argue that a suitable level of conflict can stimulate a team's creativity, which could lead to better decision making, productivity, and satisfaction. This paper examines the relationships between the value-goal conflict and participants' satisfaction through three case studies collected in Hong Kong. The findings indicate that a suitable level of conflict can improve satisfaction up to a certain point, where the satisfaction diminishes as conflict increases. To yield an optimum level of satisfaction, a value manager should stimulate conflicts at the early stage of the value management workshop and strive to resolve any undue conflicts among the project participants. © ASCE.
Persistent Identifierhttp://hdl.handle.net/10722/150307
ISSN
2015 Impact Factor: 1.84
2015 SCImago Journal Rankings: 1.060
ISI Accession Number ID
References

 

DC FieldValueLanguage
dc.contributor.authorLeung, MYen_US
dc.contributor.authorNg, TSTen_US
dc.contributor.authorCheung, SOen_US
dc.date.accessioned2012-06-26T06:03:12Z-
dc.date.available2012-06-26T06:03:12Z-
dc.date.issued2002en_US
dc.identifier.citationJournal of Management in Engineering, 2002, v. 18 n. 2, p. 68-75en_US
dc.identifier.issn0742-597Xen_US
dc.identifier.urihttp://hdl.handle.net/10722/150307-
dc.description.abstractValue management is a goal-setting process that aims to satisfy the client's project requirements. However, goals cannot always be easily identified or agreed upon due to conflicts among project participants and/or objectives. Conflict is often conceived of as detrimental to the effective operation of a team. Cognitive scientists argue that a suitable level of conflict can stimulate a team's creativity, which could lead to better decision making, productivity, and satisfaction. This paper examines the relationships between the value-goal conflict and participants' satisfaction through three case studies collected in Hong Kong. The findings indicate that a suitable level of conflict can improve satisfaction up to a certain point, where the satisfaction diminishes as conflict increases. To yield an optimum level of satisfaction, a value manager should stimulate conflicts at the early stage of the value management workshop and strive to resolve any undue conflicts among the project participants. © ASCE.en_US
dc.languageengen_US
dc.publisherAmerican Society of Civil Engineers. The Journal's web site is located at http://www.pubs.asce.org/journals/me.htmlen_US
dc.relation.ispartofJournal of Management in Engineeringen_US
dc.rightsJournal of Management in Engineering. Copyright © American Society of Civil Engineers.-
dc.subjectConflicten_US
dc.subjectConstruction Industryen_US
dc.subjectProject Managementen_US
dc.subjectValue Engineeringen_US
dc.titleImproving satisfaction through conflict stimulation and resolution in value management in construction projectsen_US
dc.typeArticleen_US
dc.identifier.emailNg, TST: tstng@hkucc.hku.hken_US
dc.identifier.authorityNg, ST=rp00158en_US
dc.description.naturelink_to_OA_fulltexten_US
dc.identifier.doi10.1061/(ASCE)0742-597X(2002)18:2(68)en_US
dc.identifier.scopuseid_2-s2.0-2342421004en_US
dc.identifier.hkuros66505-
dc.relation.referenceshttp://www.scopus.com/mlt/select.url?eid=2-s2.0-2342421004&selection=ref&src=s&origin=recordpageen_US
dc.identifier.volume18en_US
dc.identifier.issue2en_US
dc.identifier.spage68en_US
dc.identifier.epage75en_US
dc.identifier.isiWOS:000228244100004-
dc.publisher.placeUnited Statesen_US
dc.identifier.scopusauthoridLeung, MY=8275258600en_US
dc.identifier.scopusauthoridNg, ST=7403358853en_US
dc.identifier.scopusauthoridCheung, SO=7202473419en_US

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