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Article: Evaluating outcomes from ISO 9000-certified quality systems of Hong Kong constructors

TitleEvaluating outcomes from ISO 9000-certified quality systems of Hong Kong constructors
Authors
Issue Date2001
PublisherRoutledge. The Journal's web site is located at http://www.tandf.co.uk/journals/titles/14783363.asp
Citation
Total Quality Management, 2001, v. 12 n. 1, p. 29-40 How to Cite?
AbstractISO 9000-certified quality systems have increased rapidly in many industries and countries, including Hong Kong. A study was recently launched to identify the motivators, perceived advantages/benefits and disadvantages/drawbacks of implementing ISO 9000-certified quality systems in Hong Kong construction organizations. The experiences of 33 construction contractors indicate that although net benefits are perceived, the main motivator behind the implementation of ISO 9000-certified quality systems is to meet customer prerequisites, such as to qualify for public works tender lists. The principal perceived benefits of ISO 9000-certified quality systems for constructors include more systematic record keeping, improved internal communication and enhanced competitiveness of the company. On the other hand, the principal drawbacks are perceived to be more paperwork, increased time spent in management and higher overall project cost A high degree of agreement was observed between medium and large constructors on the ranking of the relative strengths of such outcomes. Common strategies may thus be formulated to enhance the net benefits from a constructor's viewpoint.
Persistent Identifierhttp://hdl.handle.net/10722/150261
ISSN
2002 Impact Factor: 0.299
References

 

DC FieldValueLanguage
dc.contributor.authorDissanayaka, SMen_US
dc.contributor.authorKumaraswamy, MMen_US
dc.contributor.authorKarim, Ken_US
dc.contributor.authorMarosszeky, Men_US
dc.date.accessioned2012-06-26T06:02:50Z-
dc.date.available2012-06-26T06:02:50Z-
dc.date.issued2001en_US
dc.identifier.citationTotal Quality Management, 2001, v. 12 n. 1, p. 29-40en_US
dc.identifier.issn0954-4127en_US
dc.identifier.urihttp://hdl.handle.net/10722/150261-
dc.description.abstractISO 9000-certified quality systems have increased rapidly in many industries and countries, including Hong Kong. A study was recently launched to identify the motivators, perceived advantages/benefits and disadvantages/drawbacks of implementing ISO 9000-certified quality systems in Hong Kong construction organizations. The experiences of 33 construction contractors indicate that although net benefits are perceived, the main motivator behind the implementation of ISO 9000-certified quality systems is to meet customer prerequisites, such as to qualify for public works tender lists. The principal perceived benefits of ISO 9000-certified quality systems for constructors include more systematic record keeping, improved internal communication and enhanced competitiveness of the company. On the other hand, the principal drawbacks are perceived to be more paperwork, increased time spent in management and higher overall project cost A high degree of agreement was observed between medium and large constructors on the ranking of the relative strengths of such outcomes. Common strategies may thus be formulated to enhance the net benefits from a constructor's viewpoint.en_US
dc.languageengen_US
dc.publisherRoutledge. The Journal's web site is located at http://www.tandf.co.uk/journals/titles/14783363.aspen_US
dc.relation.ispartofTotal Quality Managementen_US
dc.titleEvaluating outcomes from ISO 9000-certified quality systems of Hong Kong constructorsen_US
dc.typeArticleen_US
dc.identifier.emailKumaraswamy, MM: mohan@hkucc.hku.hken_US
dc.identifier.authorityKumaraswamy, MM=rp00126en_US
dc.description.naturelink_to_subscribed_fulltexten_US
dc.identifier.doi10.1080/09544120020010075en_US
dc.identifier.scopuseid_2-s2.0-0442295628en_US
dc.identifier.hkuros62040-
dc.relation.referenceshttp://www.scopus.com/mlt/select.url?eid=2-s2.0-0442295628&selection=ref&src=s&origin=recordpageen_US
dc.identifier.volume12en_US
dc.identifier.issue1en_US
dc.identifier.spage29en_US
dc.identifier.epage40en_US
dc.publisher.placeUnited Kingdomen_US
dc.identifier.scopusauthoridDissanayaka, SM=7801627307en_US
dc.identifier.scopusauthoridKumaraswamy, MM=35566270600en_US
dc.identifier.scopusauthoridKarim, K=8868100100en_US
dc.identifier.scopusauthoridMarosszeky, M=6602849792en_US

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