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Article: Manipulation in digital word-of-mouth: A reality check for book reviews

TitleManipulation in digital word-of-mouth: A reality check for book reviews
Authors
Hu, NBose, IGao, YLiu, L
KeywordsBook reviews
Empirical study
Fraudulent manipulation
Online word-of-mouth
Regression analysis
Review management
Review manipulation
Issue Date2011
PublisherElsevier BV. The Journal's web site is located at http://www.elsevier.com/locate/dss
Citation
Decision Support Systems, 2011, v. 50 n. 3, p. 627-635 How to Cite?
DOI: http://dx.doi.org/10.1016/j.dss.2010.08.013
AbstractBuilt upon the discretionary accrual-based earnings management framework, our paper develops a discretionary manipulation proxy to study the management of online reviews. We reveal that fraudulent review manipulation is a serious problem for 1) non-bestseller books; 2) books whose reviews are classified as not very helpful; 3) books that experience greater variability in the helpfulness of their online reviews; and 4) popular books as well as high-priced books. We also show that review management decreases with the passage of time. Just like fraudulent earnings management, manipulated online reviews reflect inauthentic information from which consumers might derive wrong valuation especially for books with the above characteristics and be persuaded to purchase the wrong item. The findings from this research sound a note of caution for all consumers that make use of online reviews of books for making purchases and encourage them to delve deeper into the reviews without getting trapped in their fraudulent manipulation. © 2010 Elsevier B.V. All rights reserved.
Persistent Identifierhttp://hdl.handle.net/10722/139824
ISSN
0167-9236
2021 Impact Factor: 6.969
2020 SCImago Journal Rankings: 1.564
ISI Accession Number ID
WOS:000286851400009
References
References in Scopus

 

DC FieldValueLanguage
dc.contributor.authorHu, Nen_HK
dc.contributor.authorBose, Ien_HK
dc.contributor.authorGao, Yen_HK
dc.contributor.authorLiu, Len_HK
dc.date.accessioned2011-09-23T05:57:04Z-
dc.date.available2011-09-23T05:57:04Z-
dc.date.issued2011en_HK
dc.identifier.citationDecision Support Systems, 2011, v. 50 n. 3, p. 627-635en_HK
dc.identifier.issn0167-9236en_HK
dc.identifier.urihttp://hdl.handle.net/10722/139824-
dc.description.abstractBuilt upon the discretionary accrual-based earnings management framework, our paper develops a discretionary manipulation proxy to study the management of online reviews. We reveal that fraudulent review manipulation is a serious problem for 1) non-bestseller books; 2) books whose reviews are classified as not very helpful; 3) books that experience greater variability in the helpfulness of their online reviews; and 4) popular books as well as high-priced books. We also show that review management decreases with the passage of time. Just like fraudulent earnings management, manipulated online reviews reflect inauthentic information from which consumers might derive wrong valuation especially for books with the above characteristics and be persuaded to purchase the wrong item. The findings from this research sound a note of caution for all consumers that make use of online reviews of books for making purchases and encourage them to delve deeper into the reviews without getting trapped in their fraudulent manipulation. © 2010 Elsevier B.V. All rights reserved.en_HK
dc.languageengen_US
dc.publisherElsevier BV. The Journal's web site is located at http://www.elsevier.com/locate/dssen_HK
dc.relation.ispartofDecision Support Systemsen_HK
dc.subjectBook reviewsen_HK
dc.subjectEmpirical studyen_HK
dc.subjectFraudulent manipulationen_HK
dc.subjectOnline word-of-mouthen_HK
dc.subjectRegression analysisen_HK
dc.subjectReview managementen_HK
dc.subjectReview manipulationen_HK
dc.titleManipulation in digital word-of-mouth: A reality check for book reviewsen_HK
dc.typeArticleen_HK
dc.identifier.openurlhttp://library.hku.hk:4550/resserv?sid=HKU:IR&issn=0167-9236&volume=50&issue=3&spage=627&epage=635&date=2011&atitle=Manipulation+in+digital+word-of-mouth:+a+reality+check+for+book+reviews-
dc.identifier.emailBose, I: bose@business.hku.hken_HK
dc.identifier.authorityBose, I=rp01041en_HK
dc.description.naturelink_to_subscribed_fulltext-
dc.identifier.doi10.1016/j.dss.2010.08.013en_HK
dc.identifier.scopuseid_2-s2.0-78651091530en_HK
dc.identifier.hkuros193211en_US
dc.relation.referenceshttp://www.scopus.com/mlt/select.url?eid=2-s2.0-78651091530&selection=ref&src=s&origin=recordpageen_HK
dc.identifier.volume50en_HK
dc.identifier.issue3en_HK
dc.identifier.spage627en_HK
dc.identifier.epage635en_HK
dc.identifier.isiWOS:000286851400009-
dc.publisher.placeNetherlandsen_HK
dc.identifier.scopusauthoridHu, N=14619332100en_HK
dc.identifier.scopusauthoridBose, I=7003751502en_HK
dc.identifier.scopusauthoridGao, Y=14038661300en_HK
dc.identifier.scopusauthoridLiu, L=26643067500en_HK
dc.identifier.citeulike7858539-
dc.identifier.issnl0167-9236-

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