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Article: Relationship, contract and IT outsourcing success: Evidence from two descriptive case studies

TitleRelationship, contract and IT outsourcing success: Evidence from two descriptive case studies
Authors
KeywordsContract
IT outsourcing success
Relationship
Issue Date2012
PublisherElsevier BV. The Journal's web site is located at http://www.elsevier.com/locate/dss
Citation
Decision Support Systems, 2012, v. 53 n. 4, p. 859-869 How to Cite?
AbstractIn spite of the continuous increase in IT outsourcing activities globally, a significant percentage of outsourcing deals are considered either a failure or suffered from serious problems. In China where IT outsourcing practice is still at its initial stage, the situation is more serious. There lacks systematic guidance in terms of how to negotiate decent contracts and how to develop sound relationships. In view of this, an emerging trend of research has explored either the contract or relationship issues in successful IT outsourcing. However, few efforts have been paid to investigate the effects of both relationship and contract on IT outsourcing success with an integrated view. The current research develops a research framework based on the theories in Economics, Management and Marketing fields to investigate the effects of both relationship and contract on IT outsourcing success. To support the propositions, evidence was collected from two descriptive case studies conducted in Hong Kong and Mainland China respectively. The case analysis implies the dimensionalities of relationship and contract. What is more, IT outsourcing success is mainly evaluated from the technological benefits instead of the strategic or economic benefits the client company could gain from an IT outsourcing relationship. A significant contribution of this study to theory is to look into IT outsourcing phenomenon with a balanced view and through an integrated theoretical lens. For practitioners, this research helps clear executives' doubts about simultaneously employing both relationship and contract as a governance mechanism in managing IT outsourcing deals. © 2012 Elsevier B.V. All rights reserved.
DescriptionScience in Information Systems Research: Special Issue on PACIS 2010
Persistent Identifierhttp://hdl.handle.net/10722/139822
ISSN
2015 Impact Factor: 2.604
2015 SCImago Journal Rankings: 2.262
ISI Accession Number ID
References

 

DC FieldValueLanguage
dc.contributor.authorQi, Cen_HK
dc.contributor.authorChau, PYKen_HK
dc.date.accessioned2011-09-23T05:57:00Z-
dc.date.available2011-09-23T05:57:00Z-
dc.date.issued2012en_HK
dc.identifier.citationDecision Support Systems, 2012, v. 53 n. 4, p. 859-869en_HK
dc.identifier.issn0167-9236en_HK
dc.identifier.urihttp://hdl.handle.net/10722/139822-
dc.descriptionScience in Information Systems Research: Special Issue on PACIS 2010-
dc.description.abstractIn spite of the continuous increase in IT outsourcing activities globally, a significant percentage of outsourcing deals are considered either a failure or suffered from serious problems. In China where IT outsourcing practice is still at its initial stage, the situation is more serious. There lacks systematic guidance in terms of how to negotiate decent contracts and how to develop sound relationships. In view of this, an emerging trend of research has explored either the contract or relationship issues in successful IT outsourcing. However, few efforts have been paid to investigate the effects of both relationship and contract on IT outsourcing success with an integrated view. The current research develops a research framework based on the theories in Economics, Management and Marketing fields to investigate the effects of both relationship and contract on IT outsourcing success. To support the propositions, evidence was collected from two descriptive case studies conducted in Hong Kong and Mainland China respectively. The case analysis implies the dimensionalities of relationship and contract. What is more, IT outsourcing success is mainly evaluated from the technological benefits instead of the strategic or economic benefits the client company could gain from an IT outsourcing relationship. A significant contribution of this study to theory is to look into IT outsourcing phenomenon with a balanced view and through an integrated theoretical lens. For practitioners, this research helps clear executives' doubts about simultaneously employing both relationship and contract as a governance mechanism in managing IT outsourcing deals. © 2012 Elsevier B.V. All rights reserved.en_HK
dc.languageengen_US
dc.publisherElsevier BV. The Journal's web site is located at http://www.elsevier.com/locate/dssen_HK
dc.relation.ispartofDecision Support Systemsen_HK
dc.subjectContracten_HK
dc.subjectIT outsourcing successen_HK
dc.subjectRelationshipen_HK
dc.subject.meshRelationship-
dc.subject.meshContract-
dc.subject.meshIT outsourcing success-
dc.titleRelationship, contract and IT outsourcing success: Evidence from two descriptive case studiesen_HK
dc.typeArticleen_HK
dc.identifier.openurlhttp://library.hku.hk:4550/resserv?sid=HKU:IR&issn=0167-9236&volume=forthcoming&spage=&epage=&date=2011&atitle=Relationship,+contract+and+IT+outsourcing+success:+Evidence+from+two+descriptive+case+studiesen_US
dc.identifier.emailChau, PYK: pykchau@hkucc.hku.hken_HK
dc.identifier.authorityChau, PYK=rp01052en_HK
dc.description.naturelink_to_subscribed_fulltext-
dc.identifier.doi10.1016/j.dss.2012.05.018en_HK
dc.identifier.scopuseid_2-s2.0-84865496928en_HK
dc.identifier.hkuros220726en_US
dc.relation.referenceshttp://www.scopus.com/mlt/select.url?eid=2-s2.0-84865496928&selection=ref&src=s&origin=recordpageen_HK
dc.identifier.volume53en_HK
dc.identifier.issue4en_HK
dc.identifier.spage859en_HK
dc.identifier.epage869en_HK
dc.identifier.eissn1873-5797-
dc.identifier.isiWOS:000309037300021-
dc.publisher.placeNetherlandsen_HK
dc.identifier.scopusauthoridQi, C=55245925800en_HK
dc.identifier.scopusauthoridChau, PYK=7102267201en_HK
dc.identifier.citeulike10701673-

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