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Article: The impact of post-apology behavioral consistency on victim's forgiveness intention: A study of trust violation among coworkers

TitleThe impact of post-apology behavioral consistency on victim's forgiveness intention: A study of trust violation among coworkers
Authors
Issue Date2011
PublisherWiley-Blackwell Publishing, Inc.. The Journal's web site is located at http://www.wiley.com/bw/journal.asp?ref=0021-9029
Citation
Journal Of Applied Social Psychology, 2011, v. 41 n. 5, p. 1214-1236 How to Cite?
AbstractThis study extended past research and investigated how post-apology behavioral consistency influences subsequent forgiveness in an organizational setting. Using a sample of 326 working adults, we confirmed that post-apology behavioral consistency is an important boundary condition of the effectiveness of apology in eliciting forgiveness. Despite having received an apology, the victim's intention to forgive would be low if the perpetrator displayed behaviors inconsistent with the apology made, but would be reinforced by the offending colleague's behaving in accordance with the apology. People who have initially forgiven their colleagues are less susceptible to influences by subsequent post-apology behavioral inconsistency, although trust continues to be harmed by repeat violations. © 2011 Wiley Periodicals, Inc.
Persistent Identifierhttp://hdl.handle.net/10722/138101
ISSN
2015 Impact Factor: 1.006
2015 SCImago Journal Rankings: 0.639
ISI Accession Number ID
References

 

DC FieldValueLanguage
dc.contributor.authorHui, CHen_HK
dc.contributor.authorLau, FLYen_HK
dc.contributor.authorTsang, KLCen_HK
dc.contributor.authorPak, STen_HK
dc.date.accessioned2011-08-26T14:40:23Z-
dc.date.available2011-08-26T14:40:23Z-
dc.date.issued2011en_HK
dc.identifier.citationJournal Of Applied Social Psychology, 2011, v. 41 n. 5, p. 1214-1236en_HK
dc.identifier.issn0021-9029en_HK
dc.identifier.urihttp://hdl.handle.net/10722/138101-
dc.description.abstractThis study extended past research and investigated how post-apology behavioral consistency influences subsequent forgiveness in an organizational setting. Using a sample of 326 working adults, we confirmed that post-apology behavioral consistency is an important boundary condition of the effectiveness of apology in eliciting forgiveness. Despite having received an apology, the victim's intention to forgive would be low if the perpetrator displayed behaviors inconsistent with the apology made, but would be reinforced by the offending colleague's behaving in accordance with the apology. People who have initially forgiven their colleagues are less susceptible to influences by subsequent post-apology behavioral inconsistency, although trust continues to be harmed by repeat violations. © 2011 Wiley Periodicals, Inc.en_HK
dc.languageengen_US
dc.publisherWiley-Blackwell Publishing, Inc.. The Journal's web site is located at http://www.wiley.com/bw/journal.asp?ref=0021-9029en_HK
dc.relation.ispartofJournal of Applied Social Psychologyen_HK
dc.rightsThe definitive version is available at www3.interscience.wiley.com-
dc.titleThe impact of post-apology behavioral consistency on victim's forgiveness intention: A study of trust violation among coworkersen_HK
dc.typeArticleen_HK
dc.identifier.emailHui, CH:huiharry@hku.hken_HK
dc.identifier.authorityHui, CH=rp00547en_HK
dc.description.naturelink_to_subscribed_fulltext-
dc.identifier.doi10.1111/j.1559-1816.2011.00754.xen_HK
dc.identifier.scopuseid_2-s2.0-79956160237en_HK
dc.identifier.hkuros190433en_US
dc.relation.referenceshttp://www.scopus.com/mlt/select.url?eid=2-s2.0-79956160237&selection=ref&src=s&origin=recordpageen_HK
dc.identifier.volume41en_HK
dc.identifier.issue5en_HK
dc.identifier.spage1214en_HK
dc.identifier.epage1236en_HK
dc.identifier.isiWOS:000290728000010-
dc.publisher.placeUnited Statesen_HK
dc.identifier.scopusauthoridHui, CH=16947154300en_HK
dc.identifier.scopusauthoridLau, FLY=38961344500en_HK
dc.identifier.scopusauthoridTsang, KLC=38962282200en_HK
dc.identifier.scopusauthoridPak, ST=35778852200en_HK

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