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Article: Satisfaction of residents on public housings built before and after implementation of ISO9000

TitleSatisfaction of residents on public housings built before and after implementation of ISO9000
Authors
KeywordsConstruction
Inhabitant satisfaction
ISO9000
Quality management
Issue Date2011
PublisherPergamon. The Journal's web site is located at http://www.elsevier.com/locate/habitatint
Citation
Habitat International, 2011, v. 35 n. 1, p. 50-56 How to Cite?
AbstractIn developed and developing countries, seeking an ISO9000-based QMS is becoming mandatory for every contracting firm. Yet, researchers believe that the claimed benefits of ISO9000 have not been fully realized and many customers further upstream may not be totally satisfied with the quality of the construction products/facilities. The purpose of this paper is to determine whether ISO9000-based QMSs can effectively uplift the quality of construction projects. An empirical study has been conducted in Hong Kong with residents of public housing properties built before and after the implementation of ISO9000-based QMSs. To examine if differences in satisfaction exhibited before and after the implementation of the QMSs is significant, a Levene's test is employed. Besides, data is collected from the clients to establish the trend of defects before and after QMS implementation. The results indicate that residents living in properties constructed before ISO9000-based QMSs were implemented are less satisfied with the construction quality as reflected by the common defects they are facing. The findings help confirm that the application of the ISO9000-based QMSs has improved the quality of construction work and hence provides empirical evidence for those developing or undeveloped countries which are yet to adopt the ISO9000-based QMSs in their construction projects. © 2010 Elsevier Ltd.
Persistent Identifierhttp://hdl.handle.net/10722/137261
ISSN
2015 Impact Factor: 2.029
2015 SCImago Journal Rankings: 1.038
ISI Accession Number ID
References

 

DC FieldValueLanguage
dc.contributor.authorNg, STen_HK
dc.contributor.authorPalaneeswaran, Een_HK
dc.contributor.authorKumaraswamy, MMen_HK
dc.date.accessioned2011-08-26T14:21:50Z-
dc.date.available2011-08-26T14:21:50Z-
dc.date.issued2011en_HK
dc.identifier.citationHabitat International, 2011, v. 35 n. 1, p. 50-56en_HK
dc.identifier.issn0197-3975en_HK
dc.identifier.urihttp://hdl.handle.net/10722/137261-
dc.description.abstractIn developed and developing countries, seeking an ISO9000-based QMS is becoming mandatory for every contracting firm. Yet, researchers believe that the claimed benefits of ISO9000 have not been fully realized and many customers further upstream may not be totally satisfied with the quality of the construction products/facilities. The purpose of this paper is to determine whether ISO9000-based QMSs can effectively uplift the quality of construction projects. An empirical study has been conducted in Hong Kong with residents of public housing properties built before and after the implementation of ISO9000-based QMSs. To examine if differences in satisfaction exhibited before and after the implementation of the QMSs is significant, a Levene's test is employed. Besides, data is collected from the clients to establish the trend of defects before and after QMS implementation. The results indicate that residents living in properties constructed before ISO9000-based QMSs were implemented are less satisfied with the construction quality as reflected by the common defects they are facing. The findings help confirm that the application of the ISO9000-based QMSs has improved the quality of construction work and hence provides empirical evidence for those developing or undeveloped countries which are yet to adopt the ISO9000-based QMSs in their construction projects. © 2010 Elsevier Ltd.en_HK
dc.languageengen_US
dc.publisherPergamon. The Journal's web site is located at http://www.elsevier.com/locate/habitatinten_HK
dc.relation.ispartofHabitat Internationalen_HK
dc.subjectConstructionen_HK
dc.subjectInhabitant satisfactionen_HK
dc.subjectISO9000en_HK
dc.subjectQuality managementen_HK
dc.titleSatisfaction of residents on public housings built before and after implementation of ISO9000en_HK
dc.typeArticleen_HK
dc.identifier.emailNg, ST:tstng@hkucc.hku.hken_HK
dc.identifier.emailKumaraswamy, MM:mohan@hkucc.hku.hken_HK
dc.identifier.authorityNg, ST=rp00158en_HK
dc.identifier.authorityKumaraswamy, MM=rp00126en_HK
dc.description.naturelink_to_subscribed_fulltext-
dc.identifier.doi10.1016/j.habitatint.2010.03.003en_HK
dc.identifier.scopuseid_2-s2.0-77956905331en_HK
dc.identifier.hkuros191914en_US
dc.relation.referenceshttp://www.scopus.com/mlt/select.url?eid=2-s2.0-77956905331&selection=ref&src=s&origin=recordpageen_HK
dc.identifier.volume35en_HK
dc.identifier.issue1en_HK
dc.identifier.spage50en_HK
dc.identifier.epage56en_HK
dc.identifier.isiWOS:000283909000006-
dc.publisher.placeUnited Kingdomen_HK
dc.identifier.scopusauthoridNg, ST=7403358853en_HK
dc.identifier.scopusauthoridPalaneeswaran, E=6603323319en_HK
dc.identifier.scopusauthoridKumaraswamy, MM=35566270600en_HK
dc.identifier.citeulike7011169-

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